Elizabeth Curry
Elizabeth Curry at Klaben Chrysler Jeep Dodge Ram

Elizabeth Curry | Page 10

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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5.0
206 Reviews
5.0

206 Reviews

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206 Reviews of Elizabeth Curry

November 09, 2025

Dealership Rating
Employee Rating

Elizabeth did a great job assisting me with my needs for my vehicle. She was able to arrange for me to bring my vehicle in the same day to make sure my brakes were working properly, and also scheduled my oi More

by Angela Higham
Service Price Transparency
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Recommend Dealer
Yes

November 04, 2025

Dealership Rating
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The service department did an excellent job on items I needed done. The waiting area was very comfortable during service time. Elizabeth was very helpful and provided me with future service items to pla More

by fredcleary
Service Price Transparency
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Recommend Dealer
Yes

November 04, 2025

Dealership Rating
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The service department always takes care of our service needs and did an excellent job. Elizabeth is great to work with and very helpful. Highly recommend! More

by danielromanin
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Recommend Dealer
Yes

November 03, 2025

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Outstanding communication and service. Liz did a great job as well as the entire service department. More

by PSimon
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Recommend Dealer
Yes

November 02, 2025

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Very friendly and knowledgeable. She was able to get me scheduled and prepared for what future services would look like. More

by mtay365
Service Price Transparency
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Recommend Dealer
Yes
Nov 03, 2025

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review and for the positive marks and kind words. Your feedback is important as we share it with the entire team to reflect on how we are doing from the customer's perspective. Your overall rating indicates that we did a good job during your recent experience but it also tells us we could have done better. It's often the small things, about which we would be unaware without customer feedback. I welcome the opportunity, at your convenience, to personally thank you for your business and to gain additional insight into your recent experience that we may incorporate into celebrating, coaching, counselling and process improvement. My direct contact information is below. Thank you for your business and your important feedback. I and the entire Klaben Team remain at your service. Jeff Bryant 330-673-3139 ext 409

November 01, 2025

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Klaben has gone above and beyond for me in regard to customer service. Always a great experience. More

by allison0510
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ridge Hancock

October 31, 2025

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Liz and Jeff in service are exceptional to work with! ! We will definitely use Klaben again. More

by alexfire842
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Casey Shaw

October 30, 2025

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Dealership did a wonderful job taking care of my issue. I have no complaints. My sales representative Greg took really good care of me and pointed me in the right direction. The service department took car More

by juantke184
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Recommend Dealer
Yes

Other Employees Tagged: Gregory Makoski

October 29, 2025

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Elizabeth is always very helpful and her communication and responsiveness are unmatched. I appreciate her knowledge as well. More

by allenm
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Recommend Dealer
Yes

October 29, 2025

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There were multiple service writers there. Only Elizabeth was the only one working. While the rest was sitting around on their phones or just sitting there starring at us like we was not there More

by bkh1971
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Gregory Makoski , Brian Franklin

Oct 29, 2025

Klaben Chrysler Jeep Dodge Ram responded

I left you a voicemail and thought that I would send you an email as well, all while trying not to be a nuisance. Thank you for submitting a review of your recent experience at our service facility. Your 5 star ratings for a number of our team members is greatly appreciated. Your overall 3 star rating with your comments is also greatly appreciated. I want to apologize for us putting you in the position of being less than completely satisfied. This was not our intention, no excuses. As you probably know, we ask for feedback through many different venues because we truly want, and need to hear the voice of the customer. It is our greatest resource when it comes to evaluating our ability to deliver the type of experience that every Klaben customer should expect and deserves. Leaving you with the perception that we did, is not only frustrating for the customer, but it is frustrating for us as well, given the amount of coaching and counseling that we conduct on a regular basis. Your comments have been shared with the entire team, and the members of the leadership team will be tasked with addressing your experience internally, in the appropriate manner. The leadership team must also determine the root cause that created your perception of our lack of attention, and fix it. And we will. That being said, I welcome the opportunity to speak with you directly, not only to apologize once more, but to also listen to any other details that you would like to share. I will end by thanking you again for your feedback. Just know that the entire Klaben team remains at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707

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