Elizabeth French
Elizabeth French at Norm Reeves Honda Superstore North Richland Hills

Elizabeth French | Page 5

Service Manager

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

Contact Me
4.5
234 Reviews

Dealership Experience

5 yrs, 3 mos

Industry Experience

20 yrs, 1 mo

4.5

234 Reviews

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234 Reviews of Elizabeth French

May 31, 2025

Dealership Rating
Employee Rating

Lack of customer service and customer support with issues. The service department seems to run with no urgency More

by enamorado.rosita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 02, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi, we’re really sorry to hear that the customer service was lacking during your recent visit. We’d like the chance to speak to you about this and find a way to turn things around. Please email Richard Meneely at Richard.meneely@normreeves.com. Thanks.

May 25, 2025

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Employee Rating

Very good and super excellent will send other to him. Very helpful,polite,too me More

by 804musik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for recommending us—you’ve made our day! We strive to be helpful and polite with everyone who walks through our doors. We look forward to welcoming your friends and family in the future!

May 22, 2025

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Employee Rating

Great service from Angel Flores, happy to have him as an advisor. Two BDC agents also very helpful, Elizabeth L and Myranda S More

by Akira.1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for shouting out our team! We're pleased that Angel, Elizabeth, and Myranda played tag team and delivered an all-star customer service experience. If you need anything else from us, please don't hesitate to ask. We'll always be here for you!

May 20, 2025

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Everything was perfect. Staff was nice. They even went above and beyond and took my car through a car wash. It came out with scratches on one side. I discovered them 2 days More

by Gladys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Wright

May 21, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi, Gladys. We take these concerns very seriously and are here if you’d like to talk about what happened. You can reach out to our Fixed Operations Manager, Richard Meneely, at Richard.meneely@normreeves.com. Thank you, and we hope to hear from you soon, so we can look into this situation further.

May 17, 2025

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Employee Rating

Cody Brian was very helpful and was wonderful in resolving the issues I had! Will ask for him next visit! More

by lizgrogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Awesome, Liz! Cody Brian is thrilled to know his detective-like problem‑solving hit the spot. Should anything else arise, he'll be here, ready with a smile and a solution.

May 11, 2025

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Employee Rating

Great place great service. Appreciated all the communication during the time the car was being serviced. More

by Cmbyrum0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Communication and customer satisfaction are important to us, so it's great that came through. We appreciate your trust in us and look forward to building a long-lasting partnership.

May 09, 2025

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Employee Rating

Great customer service and fast service. Communication is good as well. Thank you again for your great service More

by Tnetter11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Your shout-out to our fast, communicative team has us grinning ear to ear! We’re honored to keep your Honda humming and your expectations high—thank you for trusting Norm Reeves Honda NRH!

May 05, 2025

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Employee Rating

Anthony was sweet, but it is overwhelmingly obvious that your company is lacking an organizational process to provide an efficient and consistent customer experience. I will not do business at your dealersh More

by Kelly.shillinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 05, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi, Kelly. We appreciate the support for Anthony, but are sorry the rest of your experience didn’t hit the mark. We’d like to learn more about what happened, so we may assist you. Please email Richard Meneely, our Fixed Operations Manager, at Richard.meneely@normreeves.com.

May 01, 2025

Dealership Rating
Employee Rating

Don’t trust on this dealership I went for RECALL AND SERVICE AND MY CAR IN PERFECT CONDITION AND AFTER THEY TOUCH IT MISS FIRE AND CHECK ENGINE LIGHT More

by Omar.Ramirez.Barreto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Angel Flores

May 02, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi Omar, we’re sorry to hear about the difficulties you are having with your car. Please reach out to Richard Meneely at Richard.meneely@normreeves.com so he can look into the misfire and check-engine light with you. We appreciate the chance to get this sorted out.

April 23, 2025

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Employee Rating

Everything was done in a timely manner and car was returned clean. Also dealership called to remind me of the recall. More

by tonydz1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Pearson

Apr 24, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hey Tony! Our timely service, clean return, and recall reminder are all part of our promise—Elizabeth and Hannah appreciate your shout-out. It was a pleasure to take care of you!

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