Eljiah Goodwin

Gordie Boucher Ford of Kenosha responded

Thank you so much for the kind words and for being a loyal customer for over 15 years! We’re thrilled that your first impression of our new facility was a great one, and even more grateful to hear that the service and attention you received continues to meet your expectations. Your continued trust and support mean the world to all of us at Gordie Boucher Ford of Kenosha, and we look forward to serving you for many more years to come! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback and kind words about our service and pickup/delivery, we’re glad those parts of your experience were excellent! However, we sincerely apologize for the disappointing experience with the car wash. That’s not the standard we aim for, and we appreciate you bringing it to our attention. If you have some free time coming up we will be sure to hand wash your vehicle just come in and ask for Sal Pappalardo, Also We’ll be sure to address this with our team so we can improve the quality of that service moving forward. If you prefer to opt out next time, just let us know, we’re happy to accommodate. Thank you again for your trust in Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear that scheduling your appointment online was easy and that you experienced efficient service during your visit. We're happy you enjoyed the snacks while you waited and appreciated the complimentary car wash just a few of the ways we aim to make your visit to Gordie Boucher Ford of Kenosha as enjoyable as possible. We look forward to serving you again soon! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the awesome review! We're thrilled to hear your first oil change on your Wildtrak was a great experience. From the amazing customer service to those fresh, delicious cookies, we’re glad everything hit the mark! Thank you for choosing Gordie Boucher Ford of Kenosha—we look forward to seeing you (and your Wildtrak) again soon! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the kind review! We're so glad to hear you received great service and felt welcomed by our friendly staff during your visit. At Gordie Boucher Ford of Kenosha, creating a comfortable and positive experience for our guests is always a top priority. We appreciate your support and look forward to seeing you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the outstanding review! We're thrilled to hear you enjoyed the ease of scheduling, quick service, and that our team was able to meet your needs with minimal wait time. It means a lot to know that you consider our customer service the best you've ever had! At Gordie Boucher Ford of Kenosha, delivering a smooth, satisfying experience is what we strive for every day. We truly appreciate your support and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic review! We're so glad to hear that your wife's Expedition recall and detailing appointment were handled with care and convenience. Offering complimentary pick-up and return service is just one of the ways we go the extra mile for our customers at Gordie Boucher Ford of Kenosha. We’re thrilled you had a superb service experience, and we appreciate the opportunity to assist you. We look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the amazing review! We're thrilled to hear that Elijah, Katie, and AJ J all played a role in making your experience smooth, informative, and enjoyable. It’s great to know the team at Gordie Boucher Ford of Kenosha delivered the kind of service that made a lasting impression. We truly appreciate your recommendation and look forward to serving you again. Thanks for being part of the Boucher family! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your honest feedback. We completely understand your frustration—an oil change taking an hour and 45 minutes without a tire rotation is not the level of service we aim to provide at Gordie Boucher Ford of Kenosha. Your time is important, and we sincerely apologize for the delay. We’d appreciate the opportunity to make it right. Please reach out to our Service Manager Belal Barakat at 262-697-0700 , and we’ll do everything we can to address your concerns and ensure a better experience moving forward. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the amazing review! We're thrilled to hear your experience at Gordie Boucher Ford of Kenosha was exceptional from start to finish. We love creating a welcoming and memorable environment for our guests and yes, the homemade desserts are a fan favorite! We truly appreciate your kind words and look forward to providing you with the same outstanding service on every visit. Sal Pappalardo General Manager