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Eljiah Goodwin
Eljiah Goodwin at Gordie Boucher Ford of Kenosha

Eljiah Goodwin

Express Service Advisor

Gordie Boucher Ford of Kenosha

7820 120th Ave
Kenosha, WI 53142

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4.8
42 Reviews
4.8

42 Reviews

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42 Reviews of Eljiah Goodwin

July 03, 2025

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Employee Rating

Elijah set it up for me and made it very smooth, Katie gave me really good updates throughout the day, and Aj J sold me on the service. Overall, such a fantastic experience would highly recommend to anybo More

by hthomas
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Leone, Katie Eckman , AJ Jarero

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July 02, 2025

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My oil change took an hour and 45 minutes without a tire rotation. Would you be happy with that. More

by FREDWEXELBERG
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Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Barb Derose , Parts dept didn't have an oil filter for my car

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Jul 03, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for your honest feedback. We completely understand your frustration—an oil change taking an hour and 45 minutes without a tire rotation is not the level of service we aim to provide at Gordie Boucher Ford of Kenosha. Your time is important, and we sincerely apologize for the delay. We’d appreciate the opportunity to make it right. Please reach out to our Service Manager Belal Barakat at 262-697-0700 , and we’ll do everything we can to address your concerns and ensure a better experience moving forward. Sal Pappalardo General Manager

Jul 04, 2025

FREDWEXELBERG responded

I do appreciate it. All I want is good.service. You have good people working for you. Elijah and Barb are great.

June 26, 2025

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IT WAS A EXCEPTIONAL EXPERIENCE FROM THE START TO THE FINISH. I HAVE NEVER EXPERIENCED ANYTHING QUITE LIKE IT. THEY EVEN HAVE HOMEMADE DESSERTS. More

by bryantcriswell
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Recommend Dealer
Yes
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Jun 26, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the amazing review! We're thrilled to hear your experience at Gordie Boucher Ford of Kenosha was exceptional from start to finish. We love creating a welcoming and memorable environment for our guests and yes, the homemade desserts are a fan favorite! We truly appreciate your kind words and look forward to providing you with the same outstanding service on every visit. Sal Pappalardo General Manager

June 26, 2025

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Great new facility and customer service. Love the tire thread feature automatic when you roll in the service area. More

by Kaukitela
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barb Derose, Brianna Williams, Yvette Childs

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Jun 26, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We’re glad you’re enjoying our new state-of-the-art facility and the exceptional customer service. The automatic tire tread reader is one of our favorite new features too it’s a quick and easy way to ensure your vehicle stays safe on the road. We appreciate your support and look forward to serving you again soon at Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

June 22, 2025

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I made an appointment for an oil change about 2 weeks before my appointment. Simple oil change. Didn't have the parts for the oil change. It took an hour and 45 minutes to get the oil change done. Unacce More

by FREDWEXELBERG
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Barb Derose

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Jun 22, 2025

Gordie Boucher Ford of Kenosha responded

Hello Fred: We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Belal Barakat Service Manager 262-697-0700

Jun 22, 2025

FREDWEXELBERG responded

Sure anytime.

Jul 04, 2025

FREDWEXELBERG responded

Part of the issue was not having the oil filter in stock. But I made the appointment two weeks before the actual oil change. The parts dept dropped the ball. I thought with a new building the service issues would disappear but I was wrong.

Jul 04, 2025

FREDWEXELBERG responded

Sure call me anytime.

June 21, 2025

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Always get a person on the phone with minimal waiting. Courteous and professional Service reps are able to answer questions and keep us updated. Video updates they send are informative. More

by feldpauschac
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Workmanship
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Recommend Dealer
Yes
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Jun 23, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear that our courteous and professional service team is meeting your expectations. The video updates are just one way we aim to keep you informed and confident in the work being done. At Gordie Boucher Ford of Kenosha, we’re committed to clear communication and exceptional customer care every step of the way. We appreciate your trust and look forward to your next visit! Sal Pappalardo General Manager

June 12, 2025

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This dealership is “head n shoulders” above all the dealerships I’ve experienced. Each person displays professional competence and yet personable. When I feel the need to trade up, they will have the f More

by vincentkhatch
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Recommend Dealer
Yes

Other Employees Tagged: Orlando Belisle

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Jun 12, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the incredible review! We're honored to be described as “head and shoulders above” the rest—it truly means a lot coming from someone with experience at other dealerships. At Gordie Boucher Ford of Kenosha, we pride ourselves on delivering a professional yet personable experience at every step, from the front desk to the business office. We’re especially grateful that we've earned your respect, even as a long-time CarMax customer. When you're ready to trade up, we’d be thrilled to help. Thanks again for the kind words and recommendation—we look forward to seeing you again soon! Sal Pappalard...

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June 03, 2025

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Prompt service. Always communicate well about the service performed and time it will take to complete the required work. More

by Roger.boyce4575
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Yager, Jessica Beesley

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Jun 03, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback! We're glad to hear you appreciate our prompt service and clear communication. At Gordie Boucher Ford of Kenosha, we believe in keeping our customers informed every step of the way, whether it’s about the service being performed or how long it will take. Your trust means a lot to us, and we’re committed to providing reliable, transparent, and timely service every time you visit. We look forward to serving you again soon! Sal Pappalardo General Manager

May 29, 2025

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Pleasant, relatively quick. Enjoyed the new break room. Liked that the dealership searched for applicable discounts More

by SFWALRATH
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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May 29, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback! We're glad your visit was pleasant and efficient, and that you enjoyed our newly updated customer break room. It's also great to hear that our team was able to find applicable discounts to help you save. At Boucher Ford of Kenosha we’re committed to providing a comfortable experience and outstanding service for every guest. We appreciate your business and look forward to serving you again! Sal Pappalardo General Manger

May 24, 2025

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AJ and Elijah were great. Very personable and gave great detail and service. Will be coming back More

by tomcallahan118
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Aj

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May 25, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Belal Barakat Service Manager 262-697-0700

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