Eric Fender | Page 24

Experience with Paul was great. Easy to work with; very good customer service and communication. This is my second time purchasing a new car through Paul and working with Susan Ward. Very positive exper good customer service and communication. This is my second time purchasing a new car through Paul and working with Susan Ward. Very positive experience, process was seamless both times. More

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I had an amazing experience with reviewing the car, negotiating the price, ordering the car and lastly having the car delivered Paul has done a great job throughout the process and has actually adde negotiating the price, ordering the car and lastly having the car delivered Paul has done a great job throughout the process and has actually added a very nice personal touch by surprising me with the car arrival Susan explained the multiple features in a nice and clear way for me to understand More

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Everyone was professional and knowledgeable, as always. I just purchased my third x3 and I love the 2021 model. Dean was very efficient and made the process so easy. He answered all of my questions and I just purchased my third x3 and I love the 2021 model. Dean was very efficient and made the process so easy. He answered all of my questions and was very prompt whenever I emailed or called. I was very impressed with how Dean had everything ready to go, so I could just pick a time, come in and get my car. Eric, in Finance had me in and out in less than 10 minutes. Susan was extremely helpful and incredibly knowledgeable. She was invaluable in helping me understand the new features and nuances of my car. More

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Paul is a pleasure to work with. This is our 3rd purchase with Paul and the team at the BMW store. Susan did a great job helping us navigate through all the great features. The service department always trea with Paul and the team at the BMW store. Susan did a great job helping us navigate through all the great features. The service department always treats you like family. Matt Carelock is a pleasure to work with. We are customers for life. More

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Paul and Susan done an excellent job. Both very good knowledge about the product. They were helpful in finishing the transaction. Would do business with both of them again. knowledge about the product. They were helpful in finishing the transaction. Would do business with both of them again. More

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Great customer service and efficient internet sales process. I was able to find the car I wanted while maintaining social distancing. The email exchanges were quick and efficient. process. I was able to find the car I wanted while maintaining social distancing. The email exchanges were quick and efficient. More

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I was happy with Paul and Susan. Paul was diligent in returning emails by answering all my questions about vehicles that I was interested in looking at. He worked to ensure I was able to purchase the car returning emails by answering all my questions about vehicles that I was interested in looking at. He worked to ensure I was able to purchase the car I loved. Susan is very knowledgeable and helped me understand the car no matter how silly my questions may have seemed to her. Eric in Finance was also helpful and easy to work with on completing the purchase. Also, I just want to mention that no dealership has ever been so kind! Everyone I spoke to was so friendly and helpful. I was impressed with the level of professional service. I hope we can work together again! More

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I was very impressed by the whole dealership.Paul and I was very impressed by the whole dealership. Paul and Susan were great to work with. I will be back to purchase my next car from Paul. I was very impressed by the whole dealership. Paul and Susan were great to work with. I will be back to purchase my next car from Paul. More

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My first time purchase of a BMW 430i Convertible Car My initial experience with Paul Kolleck was awesome. He quickly got me out to test drive the car and then was able to spend the time to review all the My initial experience with Paul Kolleck was awesome. He quickly got me out to test drive the car and then was able to spend the time to review all the options that were available on my car. He also did a wonderful job working with me on a great price for my trade-in which greatly simplified my decision to purchase the car. On the day of the purchase I was able to work with Daniel Wright and Eric Fender in Finance to complete the necessary paperwork which was a straightforward and seamless process. Finally to complete the circle, Jonathan Kumar was endlessly patient and clear as he reviewed the many upgrades and features that comes with my new BMW car. The customer service was one of the best I have ever had and I could not be more happy joining the BMW family with my new car. More

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Great Experience I've had previous experience with this dealership which is the reason I went there to look for a new car. I was not disappointed. Knowledgeable, fri I've had previous experience with this dealership which is the reason I went there to look for a new car. I was not disappointed. Knowledgeable, friendly and professional staff. Very happy with my new purchase! More

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