Eric Fender | Page 23

We had a great experience from our first contact through the pickup of our vehicle. Paul was responsive, Susan is so knowledgeable and trained us on the features, and took my follow up questions and respond the pickup of our vehicle. Paul was responsive, Susan is so knowledgeable and trained us on the features, and took my follow up questions and responded quickly. Little things like the personal touch from the general manager and the finance manager we positive experiences. I look forward to working with this dealership and these folks over the years. Highly recommend this dealership. More

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The 2021 x7 was the 2nd BMW we bought through Paul Kolleck. He made the process so easy on the 1st one, that we had no hesitation going back to him for the x7. Kolleck. He made the process so easy on the 1st one, that we had no hesitation going back to him for the x7. More

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Excellent service when buying my M5. Emily was a great help while I decided which model was best for me! Highly recommend Emily to help you with your new BMW. Susan was awesome in setting up the car and help while I decided which model was best for me! Highly recommend Emily to help you with your new BMW. Susan was awesome in setting up the car and going over it with me when picking it up. More

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Pleasant atmosphere, wonderful service from Paul. Everyone there puts a lot effort into making their customers happy. You are made to feel very special. I love my bmw Everyone there puts a lot effort into making their customers happy. You are made to feel very special. I love my bmw More

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Our experience at the BMW Store was fantastic from Day 1. Paul Kolleck was our Sale Representative and he was excellent. Paul is friendly, professional, very knowledgeable and responsive and I would highly Paul Kolleck was our Sale Representative and he was excellent. Paul is friendly, professional, very knowledgeable and responsive and I would highly recommend Paul to anybody considering a BMW. We ended up ordering a new vehicle and Paul made the process very easy. When the vehicle arrived, the entire process was very smooth. On vehicle pick-up day we began with Paul, then signed paperwork with Finance Manager Eric Fender who was friendly, well-prepared and made the process very easy. After all of the paperwork was completed we met with our assigned BMW Genius Susan Ward to view the vehicle. Susan is incredibly knowledgeable relative to the vehicle, especially in regards to all of the great technology that these vehicles come equipped with. We appreciated the tutorial she provided to us and she encouraged us to reach out any time if we need help with any of the vehicles features. After meeting with Susan our vehicle was driven around to the front of the showroom and the Sales Manager, Ric Koresky, greeted us with a parting gift bag. Ric was very friendly and we enjoyed chatting with him. My kids were really excited for their Dad to finally get a new car and I brought them with me to the dealership several times during the initial decision-making/test drive phase and also on the day we picked up the vehicle. I would like to say how appreciative I am for the kindness and patience that Paul, Susan, Eric and Ric displayed towards my children at all times, especially when they were asking Paul or Susan many questions in a rapid-fired fashion! I would highly recommend the BMW Store to anybody without hesitation. They have assembled a great team of people with a very customer-centric attitude. More

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It was a difficult occurrence that I faced with my 10 year old 5 series. But Nick Walsh, Dean and Rick worked with me and my wife to find a good solution. I now have a fantastic 2021 540xi that more th year old 5 series. But Nick Walsh, Dean and Rick worked with me and my wife to find a good solution. I now have a fantastic 2021 540xi that more than replaces my former great car. This is my third 5 series and have not been convinced of any other brand. Dean had worked with me for several months as I weighed "down-sizing" to a 4 series coupe; in the end, I returned to the style and comfort of the 540xi. More

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A great experience with Paul and Susan. They made sure I got the exact car I wanted and set everything up for me so the actual purchase was quick and easy. Highly recommend these guys!! got the exact car I wanted and set everything up for me so the actual purchase was quick and easy. Highly recommend these guys!! More

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Paul, Susan, whole team is sensational. Made it super easy. Would recommend BMW store and Paul to anyone looking for the ultimate driving machine. Thank you! easy. Would recommend BMW store and Paul to anyone looking for the ultimate driving machine. Thank you! More

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Great service in the service and sales department . We have worked with Paul in sales for over 10years both leasing and buying cars and he always takes the time to understand our needs and find the perfec have worked with Paul in sales for over 10years both leasing and buying cars and he always takes the time to understand our needs and find the perfect vehicle. Service center always prompt and reliable More

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Outstanding experience. This is my 5th BMW from the BMW Store and the buying experience just gets easier. As always Paul helped me through the selection he had cars to test drive, helped selecting the righ Store and the buying experience just gets easier. As always Paul helped me through the selection he had cars to test drive, helped selecting the right options and nothing was too much trouble. The delivery process was fast and efficient and I know that is all backed up with an excellent service department. We spent more than our original plan but the decision was ours based on the quality of the cars. We got excellent value for money More

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