Eric Jones | Page 3

Best Automobile buying experience...Easy...Laid back.. This was by far the best Dealership experience that we have ever encountered. We had no idea what to expect when we brought a list of Acura's stock This was by far the best Dealership experience that we have ever encountered. We had no idea what to expect when we brought a list of Acura's stock numbers to Melissa Montoya. She handled our request with such accuracy. Amazing how she arranged with our car puller each time to have the Acura pulled up to the door, A/C was on, car was ready to drive. Awesome! Not having to wait on keys, a salesman, wait on the car to cool, and not having to wait on gas to be put in the car. Yes, this was heaven for sure.. We returned the car to the designated area. Melissa had another car waiting. Really? Sam had the car ready again. When we picked the car we liked, we met with Jonathan. He was great as well, not pushy at all. Financing went smooth. Papers were signed quickly with the Closing Agent, Tina. When we finished, Eric was waiting for us to go over all the details regarding the car. He knew it all! He even set up all the little things that are hard to set. He knew we had a drive back home, so he took his time and got it all set.. What an awesome crew! From the moment, I filled out an inquire about 1 car to the driving away in the exact Acura we wanted. Thank you all!!!!! The Kidd Family More

by tmichellekidd Verified Customer Verified Customer

Helpful 0

Report | Print

Donohoo is Customer Service! Recently, I made my second purchase from Donohoo Auto and it was just as good as the first. Car buying here is like no other! Mr. Eric Jones was whom Recently, I made my second purchase from Donohoo Auto and it was just as good as the first. Car buying here is like no other! Mr. Eric Jones was whom I dealt with and he was excellent. I was an out-of-town buyer and Eric checked the car out I was interested in and gave a detailed report that was as good as being there yourself. Of course the test drive and then the purchase paperwork (Thanks Becky) were no hassle whatsoever. But the little things are also important to me, such as- having the car detailed, sending you home with a full tank, making sure you have the temp tag, making sure your fobs both work properly. If you are purchasing from a dealer, it is in your best interest to check them out. More

by 427meh Verified Customer Verified Customer

Helpful 0

Report | Print

Service Sells A perfectly painless purchasing process. No pressure. Easy test drives. No haggeling (though I would have loved an even lower price). Friendly help wh A perfectly painless purchasing process. No pressure. Easy test drives. No haggeling (though I would have loved an even lower price). Friendly help when needed. What's not to like? More

by sparksmorgan Verified Customer Verified Customer

Helpful 0

Report | Print

The Best Experience ever with a purchase This was by far the quickest and best experience I've ever had purchasing an automobile. I highly recommend anyone looking to purchase a vehicle to sh This was by far the quickest and best experience I've ever had purchasing an automobile. I highly recommend anyone looking to purchase a vehicle to shop here. The staff was super nice and they made sure myself and my family were comfortable during the whole process. More

Helpful 0

Report | Print

Excellent customer service and quick! When my husband and I decided that it was time to get a newer vehicle, we searched other dealerships and car buying sites. Time and time again we kep When my husband and I decided that it was time to get a newer vehicle, we searched other dealerships and car buying sites. Time and time again we kept coming back to Donohoo. They have excellent prices and a large inventory selection. There was absolutely no pressure to buy when we went to test drive cars. Our salesmen, Mo and Eric, were friendly and great with our kids. Tina and Michelle were quick to get credit approval. We were in and out in no time at all. Thank you for what is the best car buying experience we've ever had! More

Helpful 0

Report | Print

The most efficient business I've ever dealt with Everyone was so helpful from the girls up front to the salesmen and staff. We had a great experience. I have told everyone to visit. 👍 Everyone was so helpful from the girls up front to the salesmen and staff. We had a great experience. I have told everyone to visit. 👍 More

Helpful 0

Report | Print

Excellent Car Buying Experience! We recently purchased a 2015 Mercedes GLK 350 from Donohoo Auto and it was the easiest car buying experience ever. We were over-the-top impressed wit We recently purchased a 2015 Mercedes GLK 350 from Donohoo Auto and it was the easiest car buying experience ever. We were over-the-top impressed with every aspect of our purchase. I made an appointment to test drive the vehicle and was able to take it on my own. The salesman Eric did not pressure us to purchase at all. They do not work on commission so they weren't hovering over us. The prices are fixed so what you see is what you get, no worries about having to negotiate or haggle over prices. We came back a few days later and were ready to purchase the car and Tina the closing agent had everything ready to go, we signed the paperwork in less than 15 minutes. Then Mo gave us an orientation of all the features of the vehicle including navigation, audio, and Bluetooth set up. He made sure we were able to connect our devices and gave us a great demonstration of all the tech features. Here's where the customer services goes above and beyond. My wife told Mo that she had not been able to connect her phone to a car we have had for several years and Mo actually helped us set up the Bluetooth in my wife's car too! We were blown away. That was the sales process. When we got home, the next day we noticed one of the tires had a bulge in it which we had not seen prior to leaving the dealership. I spoke with Tina about it and she had Kathryn contact me. Kathryn asked me to email a photo of the tire and the bulge. She reviewed it with the service manager and called me back to let me know they would replace the tire for me! Again, we were blown away. They ordered the tire and had it the next day. We drove back to the dealership and they had it done in less than 30 minutes. Excellent customer service from the sale to the service after the sale! More

by SBD Verified Customer Verified Customer

Helpful 0

Report | Print

Good but could be much better We drove all the way from Memphis Tennessee to purchase this vehicle. Overall this was a good experience. Mark Hubbard was the Internet salesman that We drove all the way from Memphis Tennessee to purchase this vehicle. Overall this was a good experience. Mark Hubbard was the Internet salesman that I work with. I called Mark to let him know that we were on our way from Memphis and to get the vehicle detailed and ready. We were disappointed when we arrived to find that the vehicle was poorly detailed and there was dog hair throughout the backseat . I was expecting to be greeted by Mark when we arrived but he never came out to meet us or welcome us to the car lot. Not what we expect from a pro salesman. Melissa Montoya greeted us at the front desk when we arrived and she was super. She quickly got the vehicle brought out front for us to test drive. So, we jumped into the Sequoia and took off on our test drive. It would have been nice to get the rundown of the features of the vehicle before we left the car lot. Melissa was nice enough to give us some direction on where we could go to test drive the vehicle since we were not familiar with the area. we have plenty of time to test drive the vehicle with no hassle. We finally came back and we were connected with Eric Jones and this guy was great! As we drove the vehicle, we noticed some on usual vibrations of the wheel. We told Eric about this and he immediately took it to the service department because we thought it might have been an alignment issue. we told Eric about the poor detail job and he also got someone to detail the SUV the way that we expected. Eric provide a top-notch customer service and this guy listens to the customer and was very responsive. We ask him to expedite our request so that we could get back to Memphis before too late. Eric did just that. We proceeded to the finance area with Tina and we made the purchase of the vehicle while it was being serviced. we went to grab a bite to eat and Eric called us and said there was not an alignment issue but an issue with the tires. The previous owner did not properly inflated the tires which caused some cupping issues. The dealership agreed to give us a check to get new tires. Nice! Adam then came out and walked us through the features of the vehicle after we made the purchase. He was good but I wish they had shown as this before we did our test drive. overall we were please with the purchase that we bought. We made it back to Memphis safely around 10 PM without any issues and the vehicle drove good all the way back home. I would recommend this dealership to anyone. I strongly recommend that you ask for Eric Jones as your salesman. This guy is great! Also I can't say enough about Melissa Montoya. Overall, a good experience. More

Helpful 0

Report | Print

Quick Service I was amazed by the short amount of time it took to make my purchase. The tech guy was also great took his time to show me the features of the car and I was amazed by the short amount of time it took to make my purchase. The tech guy was also great took his time to show me the features of the car and connected my phone to the car. Great Dealership More

Helpful 0

Report | Print

Easiest Car Buying Experience Shopping at Donohoo was easy. You picked the car(s) from the online inventory that you wanted to see and they brought them to the front for you to tes Shopping at Donohoo was easy. You picked the car(s) from the online inventory that you wanted to see and they brought them to the front for you to test drive ALONE. No high pressure used car salesman nonsense. This is how buying a car should be. Keep up the great work Donanhoo!! More

Helpful 0

Report | Print