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Eric Laurendeau
Eric Laurendeau at Honda of the Avenues

Eric Laurendeau | Page 25

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.8
253 Reviews

Dealership Experience

4 yrs, 6 mos

4.8

253 Reviews

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253 Reviews of Eric Laurendeau

February 23, 2024

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Employee Rating

Eric was able to get the car in at the scheduled. My 3 requests were done by the promised completion time. More

by jpratt010
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Recommend Dealer
Yes
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Oct 04, 2025

Honda of the Avenues responded

Thank you for your feedback! We’re glad Eric was able to get your car in on schedule and complete all your requests on time.

February 21, 2024

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Employee Rating

Unprofessional, unreliable, not-trustworthy, insensitive, and dishonest. I would not recommend this dealer to anyone. More

by AK
Recommend Dealer
No
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Feb 22, 2024

Honda of the Avenues responded

Thank you for your feedback. While I understand your frustration I will disagree with your statement. We were honest with you on what was found with your vehicle and made you aware of the transmission issue that potentially may need to be replaced due to fluid condition. Due to no shifting issues or codes in the system America Honda will not authorize replacement until those concerns are present. At a dealership level we have to abide by American Honda Guidelines. While it may be frustrating as it is for the dealership, that does not make us unprofessional, untrustworthy or insensitive. If that were the case we would not have made you aware of the issue. We truly value our customers and will always make them aware of concerns with their vehicles and will be their advocate with Honda as we did in your case but unfortunately Honda declined replacement at this time. Crista Poynor Service Director

Feb 22, 2024

AK responded

Thanks for your response. I am not surprised that you disagreed with my statement, because I was the one who experienced the pain. However, it is interesting to learn from your note that Honda “denied” to replace the transmission. You didn’t mention that in the report that you gave me. You only mentioned that the van has no issues with the transmission now. This sounds more suspicious than I anticipated. I would certainly bring this up with Honda. In addition to the transmission problem, I noticed a damage to my windshield when I went to pick up my van. I immediately reported it to one of your employees, who politely said “come and talk to my manager tomorrow.” I went there the next day. The manager dismissed my claim and refused to offer any help. You had my van in your custody for three days and you failed to address the damage that happened in those days.

February 20, 2024

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Employee Rating

It's relieving to have a service department that I can rely on to help me keep my car in great health. Eric and Bobby have been great service reps and everyone I've worked with there has been outstanding More

by WYVERNWULF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Howard , Richie, Valet. 5 stars

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Oct 04, 2025

Honda of the Avenues responded

Thank you for your kind words! We’re thrilled to hear that Eric, Bobby, and our team have provided reliable, helpful, and outstanding service to keep your car in great health.

February 20, 2024

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Very professional, very patient to explain what needed to be serviced on my car. Would request him next time. More

by KARALWILSON329
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Evan Dunaway, Eric

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Oct 04, 2025

Honda of the Avenues responded

Thank you for your feedback! We’re glad our team provided professional and patient service, and we’ll be sure to pass along your request for next time.

February 20, 2024

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Erik was helpful and transparent with me on the work to that needed to happen, he was great. More

by wfcoffee83
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Recommend Dealer
Yes
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Oct 04, 2025

Honda of the Avenues responded

Thank you for your feedback! We’re glad Erik was helpful and transparent, and that he provided a great service experience.

February 20, 2024

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When I showed up first thing in the morning, no one was around……I believe they were in back not quite ready to start their day. I asked if someone could put a plastic piece that fell off under the seat. (I More

by FLAMINGOSUE1957
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Howard , Shamira Griffin

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Oct 04, 2025

Honda of the Avenues responded

We’re sorry for the inconvenience you experienced during your visit. We appreciate your feedback and will work on improving morning readiness and communication to ensure small requests like yours are handled properly in the future.

February 19, 2024

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quick service and friendly staff. The vehicle was properly serviced and it was done sooner than expected More

by edvera3531
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Recommend Dealer
Yes
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Apr 12, 2024

Honda of the Avenues responded

We are so happy that you enjoyed your experience with us! We really appreciate your business and look forward to serving you again in the future!

February 13, 2024

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Employee Rating

The poorest Honda service in all Jax dealerships. It's not your father's Honda any more! - Really. Will always appreciate the exceptional, high-quality service delivered by Brian West, Lou Sabh, Ch More

by STEPHEN32257
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Feb 13, 2024

Honda of the Avenues responded

Thank you for sending in your review. Based on your user profile I am unable to locate your file. Please give me a call at your earliest convenience to discuss. Jason Uhrmacher Service Manager 904-370-1300 x 1091

February 08, 2024

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Employee Rating

Eric was very helpful in quickly diagnosing my problem and getting my car back to me as soon as possible. More

by hondaowner1234
Recommend Dealer
Yes
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Oct 04, 2025

Honda of the Avenues responded

Thank you for your feedback! We’re glad Eric was able to quickly diagnose the issue and get your car back to you promptly.

February 06, 2024

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Employee Rating

It was pleasant and comfy and fast. I have all my work done here. Thanks More

by DHALL053
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 04, 2025

Honda of the Avenues responded

Thank you for your feedback! We’re glad your visits are comfortable, efficient, and that you trust us with all your vehicle’s needs.

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