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Erick Burgess Sr
Erick Burgess Sr at Toyota of Kenner

Erick Burgess Sr | Page 4

Service Advisor

Toyota of Kenner

2460 Veterans Blvd
Kenner, LA 70062

4.7
400 Reviews
4.7

400 Reviews

Write a Review

Dealership Experience

19 yrs, 8 mos

Industry Experience

21 yrs, 9 mos

Languages Spoken

English English

400 Reviews of Erick Burgess Sr

September 04, 2023

Dealership Rating
Employee Rating

Best of the Best. The service department is phenomenal. From drop off to pickup, can't ask for anything more More

by info@paternostrocollision.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Douglas Montalbano, Shelia Leblanc, Lenny Thomas, Kerry Cella

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Sep 05, 2023

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

August 28, 2023

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Employee Rating

This was my first visit to Ray Brandt Toyota. I was not told in advance that there would be a charge to look at my vehicle. I was charged close to $200 for diagnostics. The estimate that was give More

by mcatalanello
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Aug 28, 2023

Toyota of Kenner responded

Thank you for sharing your experience with us, and we apologize for any frustration you felt during your visit to Ray Brandt Toyota. Transparency and clear communication are vital to us. Typically when work is performed, diagnostics are applied to the repair, but if a customer elects to not have any repairs performed, there is a diagnostic fee of $169.00 plus tax. We've forwarded your feedback to our Management team to further our efforts in bolstering transparency about charges. We understand the importance of providing clear explanations and fair pricing, and your feedback will be instrumental in our ongoing efforts to improve. If you'd like to discuss this further, please don't hesitate to contact us directly. We truly value your business and would appreciate another opportunity to better serve you in the future. Sincerely, Ray Brandt Auto Group

Aug 29, 2023

mcatalanello responded

Thank you. I will contact you directly.

August 26, 2023

Dealership Rating
Employee Rating

Erick is very professional and courteous. The entire service department is first rate. I was kept informed about my vehicle's problems. More

by STEVENCOSTA330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelia Leblanc

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Aug 29, 2023

Toyota of Kenner responded

Thank you for taking the time to share your positive experience with us and for the kind words. We're elated to hear that Erick and the rest of our team met your expectations. Keeping our customers informed and providing top-notch service is our utmost priority. We appreciate your feedback and look forward to serving you again during your next visit. Thank you for choosing Ray Brandt Toyota! Ray Brandt Auto Group #WeMakeItEasy

August 23, 2023

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It was a pleasure to get my car serviced here. Everything was swift and easy. More

by reynerimorales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 24, 2023

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

August 20, 2023

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Service was prompt and my additional issues were addressed and explained, been using ray brandt for years More

by Shannen
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Recommend Dealer
Yes
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Aug 21, 2023

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

August 20, 2023

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happy with service at ray brandt Toyota in Metairie…I will call again soon for my next appt More

by WNG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Douglas Montalbano, Shelia Leblanc, Lenny Thomas, Kerry Cella, Takiyah Cavilear, Mariano Gomez , Jason Eddlestone, Brett Hernandez, Brad Miller

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Aug 21, 2023

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

August 20, 2023

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Employee Rating

Every thing was done on time and on budget. i am extemely satisfied with the quality and professionalisn of this dealership. More

by Jbienvenu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 21, 2023

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

August 19, 2023

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Employee Rating

Erick Burgess was thorough and professional. My truck was fixed and repaired by the time i got finished fishing. More

by billygaudin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 21, 2023

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that Erick took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

August 16, 2023

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Employee Rating

This is excellent dealer thank you Erick is good men I. Will go nex time pressure More

by BUESOELEAZAR
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 17, 2023

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that Erick took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

August 15, 2023

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Employee Rating

Doug Montalbano is an excellent service manager. He is always on top of things and goes the extra mile to take care of his customers!!!! More

by LRCOOK55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Mena, Douglas Montalbano, Danny Waguespack, Shelia Leblanc, Lenny Thomas

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Aug 17, 2023

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that Doug and our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

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