Erick Nunez | Page 31

Very good I recommend the place, good attention and always help you in what the client needs. and thanks for your help. Ecerything was well and I enjoyed the I recommend the place, good attention and always help you in what the client needs. and thanks for your help. Ecerything was well and I enjoyed the experience. More

by Maria Bermudez Verified Customer Verified Customer

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Great Jeep. Going back for an alignment that I noticed is needed today. Overall great buying experience I will definitely recommend to others. Thank you Jeep. Going back for an alignment that I noticed is needed today. Overall great buying experience I will definitely recommend to others. Thank you More

by APHYSCO57 Verified Customer Verified Customer

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Amazing! They were very helpful and helped me in every considerate way possible. Would recommend to anyone looking for a nice truck! Erick was an amazing help! They were very helpful and helped me in every considerate way possible. Would recommend to anyone looking for a nice truck! Erick was an amazing help! More

by josecervellon Verified Customer Verified Customer

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Superior experience! Erick was phenomenal! His expertise and superior customer service sealed the deal! I couldn’t have asked for a better experience or sales professional Erick was phenomenal! His expertise and superior customer service sealed the deal! I couldn’t have asked for a better experience or sales professional. Thank you, Erick!! More

by leronda.morton Verified Customer Verified Customer

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Great deal Very polite individual; I had a great experience with buying my used truck, which was washed and cleaned. I will recommend friends and family to this Very polite individual; I had a great experience with buying my used truck, which was washed and cleaned. I will recommend friends and family to this dealership.Thanks More

by KYNNEDIRAEC Verified Customer Verified Customer

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They are honest I love evertthing About this dealership they are like a well oiled machine.. I trust them and that counts for a lot as they do what they say... There I love evertthing About this dealership they are like a well oiled machine.. I trust them and that counts for a lot as they do what they say... There are no bad apples they are all great.. The service department is one of the best I’ve been in and I was very impressed.. I didn’t get names because I didn’t feel the need to they were just all good To deal with.. More

by RETIREDSADIE Verified Customer Verified Customer

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Very good Erick Nunez is the BEST! Excellent knowledge of the vehicle I was interested in. I would definitely encourage others to visit this dealership. Mr N Erick Nunez is the BEST! Excellent knowledge of the vehicle I was interested in. I would definitely encourage others to visit this dealership. Mr Nunez has the personality of a great salesman More

by ZADAJO Verified Customer Verified Customer

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Horrible Service First off I did everything on my purchase of the Ford 250 other than submit the paper work to capital one. Erick N was not responsive at all. Did not First off I did everything on my purchase of the Ford 250 other than submit the paper work to capital one. Erick N was not responsive at all. Did not listen to what we were looking for and tried to get Jeremy to drive a 2019,3500. Every time I would ask Erick what was going on with the breakdown of numbers he would reply hours later my Sales Manager is looking at it or NOT reply at all. My husband had already went to the dealership and Erick's Associate called and said we have the truck. I told him we no longer needed his assistance as my husband was already at the dealership. Fast forward. We already agreed to the terms of the truck etc and all we needed was the finance department to draw up the docs. We waited over 2 hours. They apologized that they only had 2 finance associate working. This is the same story I have gotten over and over. If your dealership is that busy you need to staff accordingly. The only kind associate I dealt with through the whole buying of the truck was Gerardo Hernandez. Erick did nothing on this deal and does not deserve the commission off of the sale. Now we are back in financing and signing the paper work takes a very long time. We did not leave the dealership till almost 11:30 pm. My arrival time is 7pm at the dealership. Again, I found the truck, I was already pre approved with capital one etc. I was told by Allan he would submit everything to capital one and follow up with me the following morning prior to lunch. That of course did not happen. I had to call him and all I get is everything is fine. Well I call Capital One and they have not received any of the information from the dealership. Allan proceeded to tell me if I keep calling Capital One they may deny my deal. Really number one that is against the law and 2 why would they deny me the loan if I am calling to see if the dealership had completed their job! Allan simply did not want me calling due to the lack of doing his job. I knew the reviews about this dealership were probably correct and I should not have dealt with them, So I waited thinking Allan will submit and call me back to let me know. That never happen. I had to call him and left a voicemail and also a email. I heard nothing back. So I call back on Tuesday morning to follow up and I get Allan manager on the phone. He proceeded to tell me 3 different lies. The paper work has been fed-ex to Capital one. Why would I e-sign everything for you to print and fed ex the papers to capital one. Finally after calling him out on several lies I get to speak back to Allan. Same story,I am sorry I didn't get to call you back we were busy and there was only 2 finance managers in today. At this point I do not care. Their customer service level is crap. Here it is Friday and nothing has been completed on my loan. It is very simple transaction , I found the truck , I already had my pre-approval from Capital One and the only thing for Rick Hendricks needed to do was submit my contract etc to capital one. So why are they charging me 749 processing fee when I did everything on my loan? They had one job and was not competent enough to do that! I was going to have my daughter go to the dealership to get her a new car but I refuse to let her go to this dealership. I witness most of the employees there on their phones or talking and laughing with other co workers etc. I do not appreciate the lies, the customer service issue etc. This place is very unprofessional and will not ever step foot back on the dealership lot. More

by Adavis0128 Verified Customer Verified Customer

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Customer service This process was great and speedy . Eric kept us entertained while waiting on the answers from the bank and also showed my family cars for future purc This process was great and speedy . Eric kept us entertained while waiting on the answers from the bank and also showed my family cars for future purchases More

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Friendly and good people I was nervous coming into this dealer ship,not knowing if i'll get approved or not. Erick nunez and Mark jorsling was very helpful and very knowledgea I was nervous coming into this dealer ship,not knowing if i'll get approved or not. Erick nunez and Mark jorsling was very helpful and very knowledgeable on helping me find exactly what i needed for a large family. I will definitely recommend this place to my family and friends very nice people. More

by bobbyhuff2 Verified Customer Verified Customer

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