Erin Kundert | Page 2

Incredible Customer Service from Top down! In addition to providing great service on my 2017 XC90, Service Manager Mike Mazzaro Sr. (as well as his son, Mike Jr. Service tech) is an experience In addition to providing great service on my 2017 XC90, Service Manager Mike Mazzaro Sr. (as well as his son, Mike Jr. Service tech) is an experienced, responsible and incredibly helpful Manager. I recently had an accident with my Volvo C70 convertible and brought it to Kundert Volvo in Hasbrouck Heights. Mike Sr. guided me through the process in a seamless, stress free manor. He gave me proper advisement and made sure he was in contact with me on a regular basis. We have had nothing but good experiences since going to Kundert. Loyalty and concern for the customer are always what you will experience here. In fact, when one of the owners, Erin Kundert heard about my accident, she came over to the service department to check on things and personally assured me that my car would be returned looking like new. It was a promise kept! Thank you Erin, Mike Sr., Mike Jr. and the entire Kundert Volvo team! More

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Easy and Quick I have been a fan of Volvo for 2 leases.. I wanted my 3rd to be quick & Easy. Bernie made sure it was. We got most of the leg work done over the ph I have been a fan of Volvo for 2 leases.. I wanted my 3rd to be quick & Easy. Bernie made sure it was. We got most of the leg work done over the phone and I came in to sign the paperwork and got into my brand new XC60. I highly recommend Bernie at Kundert! He is easy to deal with and has a great sense of humor. Erin made the signing painless and clearly explained everything. I will be back again. More

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Excellent dealer and outstanding customer Sales team Jay was a pleasure to work with. We bought our 2019 XC60 Momentum In November and was so pleased with the performance of the car and the care that we Jay was a pleasure to work with. We bought our 2019 XC60 Momentum In November and was so pleased with the performance of the car and the care that we received from the Kundert family that we came back last month and bought a 2019 XC40-R Jay and the Kundert dealer has earned our trust! More

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Our years with Volvo We have driven volvo’s Since 1989. Kundert has been our dealer since 1990. Highly professional and high quality. We renew our leases via phone and cur We have driven volvo’s Since 1989. Kundert has been our dealer since 1990. Highly professional and high quality. We renew our leases via phone and currently love driving our XC 60. More

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Excellent Brought the car in for service which was very quick In at 830 was out by 1230 everyone was really nice friendly helpful I would definitely go there a Brought the car in for service which was very quick In at 830 was out by 1230 everyone was really nice friendly helpful I would definitely go there again to lease a car they couldn’t be more helpful and patient with all the questions I had They also work with you to try to accommodate you I have no complaints More

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Great Personal Service Everyone from our sales guy Jay, to Erin and Mr Kundert were all fantastic. Super personal, did their absolute best to get us what we wanted at the p Everyone from our sales guy Jay, to Erin and Mr Kundert were all fantastic. Super personal, did their absolute best to get us what we wanted at the price we wanted. We never felt any pressure or traditional "sell". My wife who hates everything cars/dealers/salespeople was happy and at ease which (believe me) is saying a lot! Thanks Kundert! More

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Not Your Run of the Mill Dealership I have nothing but positive things to say about my experiences at Kundert Volvo. From initially reaching out to the dealership for inquiries to servic I have nothing but positive things to say about my experiences at Kundert Volvo. From initially reaching out to the dealership for inquiries to servicing my vehicle, every step of the way has been a pleasant experience. Every person I've dealt with has been courteous, professional and affable. That could be a salesperson or the guy who is washing down the cars. You don't feel like a number at Kundert. You feel as if they want you to be part of the family and that's exactly how I feel. I used to dread having to go to any dealership in order to purchase and / or service my vehicle. That simply isn't the case here. You don't feel like you're being swindled. You feel like you're being looked after. In today's society that's a huge compliment. If you have any inkling at buying or leasing a Volvo, Kundert should be your first stop. You likely won't have to go anywhere else. More

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My Beautiful New Used Lexus ES 350 From the first time on the phone with Yasmeen to the final signatures with their marvelous finance department, I knew they had me covered. I have neve From the first time on the phone with Yasmeen to the final signatures with their marvelous finance department, I knew they had me covered. I have never before felt that sense of comfort buying a car and at 56 years of age I’ve bought many. First they took the time to find the exact car I wanted. Then they followed up with me by text and email. Then they left me alone. I looked at six other cars in the meantime and their price was always the same 5-600.00 less. So I called them back. Not an ounce of pressure. Just good natured conversations and joking around. They found a couple of small details in my credit situation and showed me how to finance the car so my score will rise 150 points. The only thing they could have done better is pay for my car themselves. They declined that particular offer but I’m still their newest life-long customer. My Mom is coming up in July to look at Volvos because of the way they treated me. Honestly, you should too!! Thank you, Kundert!!! ?? More

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Train wreck experience - stay away from Kundert I purchased an S60 from Kundert as an out of state buyer. From the moment I set foot in the dealership to sign the paperwork and pick up the car, my e I purchased an S60 from Kundert as an out of state buyer. From the moment I set foot in the dealership to sign the paperwork and pick up the car, my experience was abysmal and required over 10 phone calls and 20 emails with the dealership to resolve. See a summary below. When signing paperwork, Finance Manager Marc Butofsky attempted to strong-arm me into a higher interest rate than what I had previously qualified for based on my application. There was a clear attempt to breeze over numbers quickly and take advantage of a young buyer and it took 15 minutes of confrontation for Marc to provide me with the lower interest rate for which I had qualified. I then had a nightmarish experience in getting my plates and registration mailed to my out of state address. A week prior to my temporary plate expiration, Sales Manager Ralph Vigorito lied over the phone, stating that my permanent plates were being tracked through the mail and would arrive in time. A few days later, he lies again saying that he has arranged for new extended temporary plates to be sent in time for the expiration date. Neither of these things ever happened, and I later found out that my plates were not even shipped until a day after the temporary plate expiration. Additionally, the day after the plate expiration, Ralph Vigorito guarantees that my permanent plates will arrive by 10 AM the next day and that a signature would be required. I took a half a day off from work to receive this shipment, which did not end up arriving until 9 PM that night (and it turned out that a signature was not even required). As a result of the incompetence of Kundert employees, I missed a half a day of work and was forced to go out and rent a car for 2 days in order to make my commute after my temporary plates expired and before they sent the permanent ones. Direct quote from Ralph Vigorito: "This happens all the time, we usually just pay the tickets for customer's unregistered vehicles." Kundert actually directly advocated me to drive my car illegally in the interim period while they got around to processing my registration paperwork (which they had 30 days to do). To their credit, Erin Kundert graciously agreed to cover my rental transportation costs during the unregistered period, which I greatly appreciated. However, Erin had also agreed over the phone to reimburse in full my motor vehicle fee and did not follow through on this. When I received the check in the mail, the reimbursement was only for a portion of the fee. All told, I spent close to 8 hours of personal time to extract information from this dealership on something that should have been provided to me automatically and without issue. Both Marc and Ralph were confrontational at times and Erin did not fully follow through on her promise to make it right. Unfortunately my family will be looking elsewhere to purchase our 7th Volvo when the time comes. More

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KUNDERT VOLVO IS THE ABSOLUTE BEST!!!!! Kundert Volvo is not like any other dealership. At Kundert, you will get the VIP treatment and they will make you feel like family. Everyone at this d Kundert Volvo is not like any other dealership. At Kundert, you will get the VIP treatment and they will make you feel like family. Everyone at this dealership ---whether it be sales, service, or the parts department---will go above and beyond to deliver quality service and customer satisfaction. If you are considering a Volvo and you want the best customer service, look no further because Kundert is your dealership! I've dealt with Kundert for over 10 years and counting! If 10 stars was an option, Kundert would be getting them! Thank you to the BEST team and the BEST dealership ever! More

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