Erin Kundert | Page 3

Train wreck experience - stay away from Kundert I purchased an S60 from Kundert as an out of state buyer. From the moment I set foot in the dealership to sign the paperwork and pick up the car, my e I purchased an S60 from Kundert as an out of state buyer. From the moment I set foot in the dealership to sign the paperwork and pick up the car, my experience was abysmal and required over 10 phone calls and 20 emails with the dealership to resolve. See a summary below. When signing paperwork, Finance Manager Marc Butofsky attempted to strong-arm me into a higher interest rate than what I had previously qualified for based on my application. There was a clear attempt to breeze over numbers quickly and take advantage of a young buyer and it took 15 minutes of confrontation for Marc to provide me with the lower interest rate for which I had qualified. I then had a nightmarish experience in getting my plates and registration mailed to my out of state address. A week prior to my temporary plate expiration, Sales Manager Ralph Vigorito lied over the phone, stating that my permanent plates were being tracked through the mail and would arrive in time. A few days later, he lies again saying that he has arranged for new extended temporary plates to be sent in time for the expiration date. Neither of these things ever happened, and I later found out that my plates were not even shipped until a day after the temporary plate expiration. Additionally, the day after the plate expiration, Ralph Vigorito guarantees that my permanent plates will arrive by 10 AM the next day and that a signature would be required. I took a half a day off from work to receive this shipment, which did not end up arriving until 9 PM that night (and it turned out that a signature was not even required). As a result of the incompetence of Kundert employees, I missed a half a day of work and was forced to go out and rent a car for 2 days in order to make my commute after my temporary plates expired and before they sent the permanent ones. Direct quote from Ralph Vigorito: "This happens all the time, we usually just pay the tickets for customer's unregistered vehicles." Kundert actually directly advocated me to drive my car illegally in the interim period while they got around to processing my registration paperwork (which they had 30 days to do). To their credit, Erin Kundert graciously agreed to cover my rental transportation costs during the unregistered period, which I greatly appreciated. However, Erin had also agreed over the phone to reimburse in full my motor vehicle fee and did not follow through on this. When I received the check in the mail, the reimbursement was only for a portion of the fee. All told, I spent close to 8 hours of personal time to extract information from this dealership on something that should have been provided to me automatically and without issue. Both Marc and Ralph were confrontational at times and Erin did not fully follow through on her promise to make it right. Unfortunately my family will be looking elsewhere to purchase our 7th Volvo when the time comes. More

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KUNDERT VOLVO IS THE ABSOLUTE BEST!!!!! Kundert Volvo is not like any other dealership. At Kundert, you will get the VIP treatment and they will make you feel like family. Everyone at this d Kundert Volvo is not like any other dealership. At Kundert, you will get the VIP treatment and they will make you feel like family. Everyone at this dealership ---whether it be sales, service, or the parts department---will go above and beyond to deliver quality service and customer satisfaction. If you are considering a Volvo and you want the best customer service, look no further because Kundert is your dealership! I've dealt with Kundert for over 10 years and counting! If 10 stars was an option, Kundert would be getting them! Thank you to the BEST team and the BEST dealership ever! More

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Very professional..... Caring and respectful! :) I happily travelled from Long Island to Kundert Volvo to purchase a used SUV...... After an extensive on-line search, I found the Suburban at their de I happily travelled from Long Island to Kundert Volvo to purchase a used SUV...... After an extensive on-line search, I found the Suburban at their dealership..... First Erin (real sweetheart!) helped immensely with all of my extensive questions, then their service manager (Mike!) actually filmed a video of the specific areas of the truck. Wow, no other dealership has ever given such support. Kudos! I met with George (super classy!) a few days later, who was super kind and respectful towards my needs and concerns..... a true gentleman. God Bless you Brother! He helped to complete the deal. I happily drove the gorgeous Black Cherry Suburban LTZ (very hot!) home that day, and am super happy with the vehicle and my decision to purchase from Kundert! :) Thanks! Mike Roche (LI,NY) More

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Kundert Volvo The service at Kundert Volvo is above and beyond! We worked with George, and he was attentive and very knowledgeable. The whole process from start to The service at Kundert Volvo is above and beyond! We worked with George, and he was attentive and very knowledgeable. The whole process from start to finish was quick and seemless. We couldn’t be happier with our new car! More

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Top Notch Dealership and Service Center We leased our XC60 from Kundert Volvo of Hasbrouck Heights and recently had the first routine maintenance service. Our interaction with this dealershi We leased our XC60 from Kundert Volvo of Hasbrouck Heights and recently had the first routine maintenance service. Our interaction with this dealership has been top notch from the moment we walked through the door looking for a car, through the leasing process, and now with the first maintenance service. Jay (Jarilton) helped us pick a suitable model. He had a deep knowledge of all the Volvo models on offer, and he patiently answered all our questions. He was honest and we never felt like we were being "sold." Erin helped us through the leasing process, and she similarly spent time explaining everything to us. When we brought our Volvo for its first routine maintenance service, the staff were all friendly and extremely helpful. The service was completed in promptly. Overall, this has been a great experience, and we would absolutely recommend this dealership. More

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Great Experience and Excellent Service!! I have leased/purchased a few Volvo cars from this dealer which I highly recommend. Their personnel is friendly, honest and courteous when dealing wit I have leased/purchased a few Volvo cars from this dealer which I highly recommend. Their personnel is friendly, honest and courteous when dealing with customers. They provide excellent service and have a great Customer Service Dept. Love their loaner program while one's car is being serviced!! I have brought in my 2010 S40 Volvo recently for routine maintenance. Pete Pesce (Service Rep.) has been a pleasure to deal with! He is professional, courteous, hard working and knowledgeable. He explained everything in detail and he truly cares about his customers. Sincerely, Alice V. Asadourian More

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"Superb Service"!!! I dropped my car off for a routine maintenance recently and I was greeted by a professional, courteous and attentive service representative. Jose took I dropped my car off for a routine maintenance recently and I was greeted by a professional, courteous and attentive service representative. Jose took his time to go over any issues and explained everything accurately. This is nothing new at this dealership. Delivering exceptional customer service on all levels is the norm at Kundert Volvo. The sales department is also exceptional! I would highly recommend this dealership to anyone who is looking to buy a Volvo! More

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Amazing Customer Service all the way! First of all I want to thank Erin for her patience and perseverance. from when i started to inquire about a new 2018 Volvo XC60 she was there all the First of all I want to thank Erin for her patience and perseverance. from when i started to inquire about a new 2018 Volvo XC60 she was there all the time to provide me with the necessary details until we were able to agreed to a selling price. I was looking for a brilliant red color with the vision system package and she found me one!! we communicate mostly by email and I appreciate that as I hate the phone! so she was very accommodating. One we seal the deal, George took the "ball to the end zone", he delivered the car to me and he was very helpful and detailed to explain all the features of the car. he helped me to set up my Volvo on Call app and service, he followed through the process of getting the registration and plates. everybody at Kundert Volvo was very helpful. My only complaint and the reason didn't give the five stars was at the end when I thought we were getting all done then we were brought in with the finance manager and it was when we were offered additional coverage for the car. even though all made sense and we could argue may be needed, I did not appreciate we had to wait until the end to know about the additional protection options that Volvo offered for their cars. We could have added this to the negotiations and maybe agreed to added to total amount paid/financed, etc. Nonetheless, everything else was done very professionally and friendly. never felt pressure or stressed and that was the amazing part of working with Erin and George. The make a great team!! Advice: Don't wait until the end to offer the additional coverage for the cars. If they make sense, bring it up and added to the negotiation process. Will save time and will make the whole experience with Kundert Volvo even greater! I am really enjoying my 2018 Volvo XC60! More

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Kundert Volvo I got my first Volvo at the Kundert dealership 10 years ago. I want to thank the staff at this dealership for all of their quality service and prompt I got my first Volvo at the Kundert dealership 10 years ago. I want to thank the staff at this dealership for all of their quality service and prompt attention to any matter at hand. Looking forward to driving many more Kundert Volvo's! Just the best car and customer service ever! More

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Very happy with my lease experience. George made the usually torturous car leasing experience a pleasant and quick process. I got a great deal on the Volvo S60 for my mother. She's very h George made the usually torturous car leasing experience a pleasant and quick process. I got a great deal on the Volvo S60 for my mother. She's very happy with the car and the price she got on it. George and manger Erin respected my time and hard earned money which is a rare thing nowadays at car dealerships. No silly games at Kundert at hasbrouck heights. George was able to answer all my questions and made this leasing experience pleasant. I currently have infiniti lease but am strongly considering switching over to volvo in hasbrouck heights just because of the good customer service. Just shows how high price tag and name brand doesn't equal good customer service and respectful salespeople. thanks again George. More

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