Erin Kundert | Page 3

Great Personal Service Everyone from our sales guy Jay, to Erin and Mr Kundert were all fantastic. Super personal, did their absolute best to get us what we wanted at the p Everyone from our sales guy Jay, to Erin and Mr Kundert were all fantastic. Super personal, did their absolute best to get us what we wanted at the price we wanted. We never felt any pressure or traditional "sell". My wife who hates everything cars/dealers/salespeople was happy and at ease which (believe me) is saying a lot! Thanks Kundert! More

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Not Your Run of the Mill Dealership I have nothing but positive things to say about my experiences at Kundert Volvo. From initially reaching out to the dealership for inquiries to servic I have nothing but positive things to say about my experiences at Kundert Volvo. From initially reaching out to the dealership for inquiries to servicing my vehicle, every step of the way has been a pleasant experience. Every person I've dealt with has been courteous, professional and affable. That could be a salesperson or the guy who is washing down the cars. You don't feel like a number at Kundert. You feel as if they want you to be part of the family and that's exactly how I feel. I used to dread having to go to any dealership in order to purchase and / or service my vehicle. That simply isn't the case here. You don't feel like you're being swindled. You feel like you're being looked after. In today's society that's a huge compliment. If you have any inkling at buying or leasing a Volvo, Kundert should be your first stop. You likely won't have to go anywhere else. More

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My Beautiful New Used Lexus ES 350 From the first time on the phone with Yasmeen to the final signatures with their marvelous finance department, I knew they had me covered. I have neve From the first time on the phone with Yasmeen to the final signatures with their marvelous finance department, I knew they had me covered. I have never before felt that sense of comfort buying a car and at 56 years of age I’ve bought many. First they took the time to find the exact car I wanted. Then they followed up with me by text and email. Then they left me alone. I looked at six other cars in the meantime and their price was always the same 5-600.00 less. So I called them back. Not an ounce of pressure. Just good natured conversations and joking around. They found a couple of small details in my credit situation and showed me how to finance the car so my score will rise 150 points. The only thing they could have done better is pay for my car themselves. They declined that particular offer but I’m still their newest life-long customer. My Mom is coming up in July to look at Volvos because of the way they treated me. Honestly, you should too!! Thank you, Kundert!!! ?? More

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Train wreck experience - stay away from Kundert I purchased an S60 from Kundert as an out of state buyer. From the moment I set foot in the dealership to sign the paperwork and pick up the car, my e I purchased an S60 from Kundert as an out of state buyer. From the moment I set foot in the dealership to sign the paperwork and pick up the car, my experience was abysmal and required over 10 phone calls and 20 emails with the dealership to resolve. See a summary below. When signing paperwork, Finance Manager Marc Butofsky attempted to strong-arm me into a higher interest rate than what I had previously qualified for based on my application. There was a clear attempt to breeze over numbers quickly and take advantage of a young buyer and it took 15 minutes of confrontation for Marc to provide me with the lower interest rate for which I had qualified. I then had a nightmarish experience in getting my plates and registration mailed to my out of state address. A week prior to my temporary plate expiration, Sales Manager Ralph Vigorito lied over the phone, stating that my permanent plates were being tracked through the mail and would arrive in time. A few days later, he lies again saying that he has arranged for new extended temporary plates to be sent in time for the expiration date. Neither of these things ever happened, and I later found out that my plates were not even shipped until a day after the temporary plate expiration. Additionally, the day after the plate expiration, Ralph Vigorito guarantees that my permanent plates will arrive by 10 AM the next day and that a signature would be required. I took a half a day off from work to receive this shipment, which did not end up arriving until 9 PM that night (and it turned out that a signature was not even required). As a result of the incompetence of Kundert employees, I missed a half a day of work and was forced to go out and rent a car for 2 days in order to make my commute after my temporary plates expired and before they sent the permanent ones. Direct quote from Ralph Vigorito: "This happens all the time, we usually just pay the tickets for customer's unregistered vehicles." Kundert actually directly advocated me to drive my car illegally in the interim period while they got around to processing my registration paperwork (which they had 30 days to do). To their credit, Erin Kundert graciously agreed to cover my rental transportation costs during the unregistered period, which I greatly appreciated. However, Erin had also agreed over the phone to reimburse in full my motor vehicle fee and did not follow through on this. When I received the check in the mail, the reimbursement was only for a portion of the fee. All told, I spent close to 8 hours of personal time to extract information from this dealership on something that should have been provided to me automatically and without issue. Both Marc and Ralph were confrontational at times and Erin did not fully follow through on her promise to make it right. Unfortunately my family will be looking elsewhere to purchase our 7th Volvo when the time comes. More

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KUNDERT VOLVO IS THE ABSOLUTE BEST!!!!! Kundert Volvo is not like any other dealership. At Kundert, you will get the VIP treatment and they will make you feel like family. Everyone at this d Kundert Volvo is not like any other dealership. At Kundert, you will get the VIP treatment and they will make you feel like family. Everyone at this dealership ---whether it be sales, service, or the parts department---will go above and beyond to deliver quality service and customer satisfaction. If you are considering a Volvo and you want the best customer service, look no further because Kundert is your dealership! I've dealt with Kundert for over 10 years and counting! If 10 stars was an option, Kundert would be getting them! Thank you to the BEST team and the BEST dealership ever! More

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Very professional..... Caring and respectful! :) I happily travelled from Long Island to Kundert Volvo to purchase a used SUV...... After an extensive on-line search, I found the Suburban at their de I happily travelled from Long Island to Kundert Volvo to purchase a used SUV...... After an extensive on-line search, I found the Suburban at their dealership..... First Erin (real sweetheart!) helped immensely with all of my extensive questions, then their service manager (Mike!) actually filmed a video of the specific areas of the truck. Wow, no other dealership has ever given such support. Kudos! I met with George (super classy!) a few days later, who was super kind and respectful towards my needs and concerns..... a true gentleman. God Bless you Brother! He helped to complete the deal. I happily drove the gorgeous Black Cherry Suburban LTZ (very hot!) home that day, and am super happy with the vehicle and my decision to purchase from Kundert! :) Thanks! Mike Roche (LI,NY) More

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Kundert Volvo The service at Kundert Volvo is above and beyond! We worked with George, and he was attentive and very knowledgeable. The whole process from start to The service at Kundert Volvo is above and beyond! We worked with George, and he was attentive and very knowledgeable. The whole process from start to finish was quick and seemless. We couldn’t be happier with our new car! More

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Top Notch Dealership and Service Center We leased our XC60 from Kundert Volvo of Hasbrouck Heights and recently had the first routine maintenance service. Our interaction with this dealershi We leased our XC60 from Kundert Volvo of Hasbrouck Heights and recently had the first routine maintenance service. Our interaction with this dealership has been top notch from the moment we walked through the door looking for a car, through the leasing process, and now with the first maintenance service. Jay (Jarilton) helped us pick a suitable model. He had a deep knowledge of all the Volvo models on offer, and he patiently answered all our questions. He was honest and we never felt like we were being "sold." Erin helped us through the leasing process, and she similarly spent time explaining everything to us. When we brought our Volvo for its first routine maintenance service, the staff were all friendly and extremely helpful. The service was completed in promptly. Overall, this has been a great experience, and we would absolutely recommend this dealership. More

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Great Experience and Excellent Service!! I have leased/purchased a few Volvo cars from this dealer which I highly recommend. Their personnel is friendly, honest and courteous when dealing wit I have leased/purchased a few Volvo cars from this dealer which I highly recommend. Their personnel is friendly, honest and courteous when dealing with customers. They provide excellent service and have a great Customer Service Dept. Love their loaner program while one's car is being serviced!! I have brought in my 2010 S40 Volvo recently for routine maintenance. Pete Pesce (Service Rep.) has been a pleasure to deal with! He is professional, courteous, hard working and knowledgeable. He explained everything in detail and he truly cares about his customers. Sincerely, Alice V. Asadourian More

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"Superb Service"!!! I dropped my car off for a routine maintenance recently and I was greeted by a professional, courteous and attentive service representative. Jose took I dropped my car off for a routine maintenance recently and I was greeted by a professional, courteous and attentive service representative. Jose took his time to go over any issues and explained everything accurately. This is nothing new at this dealership. Delivering exceptional customer service on all levels is the norm at Kundert Volvo. The sales department is also exceptional! I would highly recommend this dealership to anyone who is looking to buy a Volvo! More

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