Erin Trotter | Page 19

Service was awesome and cannot thank you enough for getting us taken care of in a timely fashion! getting us taken care of in a timely fashion! More

by jason Verified Customer Verified Customer

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I had an excellent experience at the dealership! Their service was transparent and efficient. I had plenty of questions, and they answered every single one promptly and thoroughly. The team was pati Their service was transparent and efficient. I had plenty of questions, and they answered every single one promptly and thoroughly. The team was patient, knowledgeable, and made sure I understood everything. Best of all, they completed the service quicker than expected. Highly recommend! More

by Eduardo Verified Customer Verified Customer

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Service was great! I was greeted upon arrival, directed to the cozy lounge and out if there in no time. I also want to give a huge shout out and thanks to Chase in Part I was greeted upon arrival, directed to the cozy lounge and out if there in no time. I also want to give a huge shout out and thanks to Chase in Parts. He was a life saver with helping me get the correct key cut and remote ordered. Parts departments are usually a nightmare but Chase shuts that stereotype right down! Thank you North Penn VW! More

by SCOTT.KROLL2 Verified Customer Verified Customer

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Both Jesse and Erin are true professionals. Not only are they courteous, but they are well informed and a pleasure to work with. Not only are they courteous, but they are well informed and a pleasure to work with. More

by mschoen Verified Customer Verified Customer

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I had an enjoyable experience at the dealership. The atmosphere was inviting, with the entire facility kept exceptionally clean. The staff members were friendly and approachable, eager to assist wit The atmosphere was inviting, with the entire facility kept exceptionally clean. The staff members were friendly and approachable, eager to assist with any questions I had. They took the time to ensure I felt comfortable and informed throughout the process. Overall, it was a positive visit that made car shopping feel more pleasant and less stressful. However, My service is still incomplete as I am missing the key fob, which has been on back order for a month. I have not received any updates, and I believe communication could be improved. More

by Kristina mccreary Verified Customer Verified Customer

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First time using the dealership, friendly and great customer service. Had a good experience and will be back customer service. Had a good experience and will be back More

by tamlyn67 Verified Customer Verified Customer

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Left the car for inspection and they drove me home, called when finished, and arranged a pickup. Very pleasant experience. called when finished, and arranged a pickup. Very pleasant experience. More

by ILAURADEE Verified Customer Verified Customer

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Erin was the only positive part of this experience. She was extremely nice, professional and friendly while she explained to me why wheel and tire warranty policy I purchased from them was not being ho She was extremely nice, professional and friendly while she explained to me why wheel and tire warranty policy I purchased from them was not being honored any longer by VW or NPI. The attempt to sell me a replacement wheel that should have been covered under said warranty but with a $200 mark up was also not appreciated. I had reached out to the GM to better understand why and how we got to this place, but I haven’t received a return call as of yet. After a 20+ year relationship with the dealership, I’ll look into a more trustworthy option from now on. More

by W Beard Verified Customer Verified Customer

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Quick efficient and knowledgeable. . glad that i got the tire warranty package when purchasing vehicle! . glad that i got the tire warranty package when purchasing vehicle! More

by CARATJAYNE Verified Customer Verified Customer

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I really like working with Erin and everyone else at North Penn Volkswagen! I would definitely recommend this dealership to anyone interested in Volkswagen North Penn Volkswagen! I would definitely recommend this dealership to anyone interested in Volkswagen More

by JOEMELILLO Verified Customer Verified Customer

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