Faustino Lozano | Page 20

Angela was very efficient, answered all my ? 's. Called me when svc done and scheduled a pick up at my home. Great cust svc. 's. Called me when svc done and scheduled a pick up at my home. Great cust svc. More

by laurasaldivar Verified Customer Verified Customer

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The service guy help alot and was very helpful went out of his way to give everything I needed of his way to give everything I needed More

by Wolfina50 Verified Customer Verified Customer

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If there was a negative star I would give it to these this dealership. Avoid this place at all cost. I should have taken it to Fontana Hyundai where I purchased it but PH is closer. I took my Daughter this dealership. Avoid this place at all cost. I should have taken it to Fontana Hyundai where I purchased it but PH is closer. I took my Daughters Elantra for its first scheduled service along with the extra 2nd FOB key notice that it was available. Keep in mind that this was in March. First, I took the offer to do the $100 extra service package and the free oil change. When I got my car back the schedule maintenance light was still showing. I asked for them to clear it. The service guy was not able to clear it. He took it to the back for a tech to clear it. After another 30 minutes they could not figure it out. They said that I have to come back to schedule an appointment and they may need to take apart the Dashboard and replace it??? I took it home and with careful navigation I was able to clear the maintenance light myself. Really?? Second, they said that they will order the 2nd FOB key and will let me know. This was in March. I get NO message from them and it’s now July. I follow up, they said we see you requested this in March but they didn’t order it from Parts Department. So they do the “let me get you over to part” and transfer me. I speak to Parts and they tell me that it will come in this week and will let me know. Nothing into next week from them. I call parts to follow up and they said “oh yea it’s here”, and they say the “let me get you to service to schedule you for the Programming”. Wow?? I finally get scheduled into August for a Saturday Appointment and surprisingly get the Programming done. I will never go back Puente Hills Hyundai. These guys should be ashamed of themselves. I’m letting everyone I know not to go here!! They are so under staffed, it’s ridiculous. Be prepared to wait to get your anything you need appointments, check in,parts, service, car wash…completed. I can’t give I bigger warning of NOT going here and to avoid Puente Hills Hyundai. And yes, corporate Hyundai will be notified of my experience. More

by joshsgt Verified Customer Verified Customer

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Tre service center was thorough and explained what needed to be done in order to get to the root of the problem with my 2020 Elantra Eco. to be done in order to get to the root of the problem with my 2020 Elantra Eco. More

by marcheidw Verified Customer Verified Customer

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I took my car to get it diagnosed for a check engine, but they didn't provided a code for me, and I was charged $195 for the diagnose. they didn't provided a code for me, and I was charged $195 for the diagnose. More

by VAZQUEZG23 Verified Customer Verified Customer

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Great service and informative. I was a walk in and completed my service in the estimated time. I was a walk in and completed my service in the estimated time. More

by mcampsey Verified Customer Verified Customer

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The location: Close. The service: Outstanding. The process: simple and easy. Overall it was an easy simple process especially for someone that's never been to a dealer The service: Outstanding. The process: simple and easy. Overall it was an easy simple process especially for someone that's never been to a dealership. Javier was direct and professional and the wait time wasn't long. Next time for maintenance I'll come back to Punete Hills Hyundai. More

by Kaz Verified Customer Verified Customer

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Have been coming here since 2014 when I purchased my Tucson and will not go to another place for service. Tucson and will not go to another place for service. More

by GLO4ACES562 Verified Customer Verified Customer

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Quick and easy process on site. Thank you for all the help with this car situation. Thank you for all the help with this car situation. More

by jolisia.bennett Verified Customer Verified Customer

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It was good the service was great and it was fast with reliable customer service. reliable customer service. More

by CRS8806 Verified Customer Verified Customer

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