Faustino Lozano | Page 52

Thank you for your friendly staff and service Richard Fletcher have a great day and stay safe I will be seeing you in the nir future for a trade in our service Fletcher have a great day and stay safe I will be seeing you in the nir future for a trade in our service More

by ARAMOS426 Verified Customer Verified Customer

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Terrible experience every time I go here! Very slow service. It seems as if every employee is trying to make your day bad. They obviously don’t want to work there. They’ve damaged my car and never made service. It seems as if every employee is trying to make your day bad. They obviously don’t want to work there. They’ve damaged my car and never made it right. They try to sell you on services you don’t need and they give you a hard time if you do something as simple as get an oil change somewhere that’s not them. I do not recommend this place at all! My car is at 77,000 miles and it’s already burning oil I took it in to fix the problem they told me I need to come back every 1000 miles to do an “oil consumption test” I come back the first time and they told me we don’t do it like that anymore so you’re going to have to come back another day to do “the new oil consumption test” IF I get a approved by Hyundai. So I had to leave that’s already an oil change of around $40 down the drain. Take it back to try and get approved get told I have to leave the car there. It’s there 1 day and I get a call telling me I’m going to have to pay for another oil change and some other parts that come out to around $140. I tell them to do the work and I’ll wait for a call for when it’s done. That happened Friday. I wait and call Saturday. They tell me that I’m going to have to wait till Monday because the service tech I’m working with isn’t there… why can’t someone else take care of this?! I’m out a car for 3 days. I call Monday and my “tech” isn’t there again. So I ask if the car is done cause I need my car! I can’t wait for this tech to decide to come to work. It is done and has been done since Saturday…. Why wasn’t I contacted!? I come to pick it up and everyone is sitting there trying to not make eye contact with me because I’m guessing they don’t want to do any work. I finally have my car back and it’s somehow dirtier than it was when I dropped it off… now I have to take it back in 30 days to, I’m sure, go through this same terrible process all over again. All this to just see if my car is actually burning oil. This is such a ridiculous process and a waist of time. Why say you have a 100,000 mile warranty if you’re going to put me through all this. I’m really hoping Hyundai makes it right. I’m still paying off this car so I’m kinda stuck with them for now. More

by lvcancio Verified Customer Verified Customer

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Excellent dealer service!! I really appreciated itAll of Excellent dealer service!! I really appreciated it All of employee were very kind and took care of my vehicle gently. Very clean and covid free. Excellent dealer service!! I really appreciated it All of employee were very kind and took care of my vehicle gently. Very clean and covid free. More

by s2w97 Verified Customer Verified Customer

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Just okay They did an okay job.I noticed that my back Just okay They did an okay job. I noticed that my back door won’t close properly now. It was closing and opening smoothly before I went in for ser Just okay They did an okay job. I noticed that my back door won’t close properly now. It was closing and opening smoothly before I went in for service now I noticed it’s not closing very well. More

by Ecpbusiness Verified Customer Verified Customer

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Like the way it was explain what service I needed and why. Good pricing and fast service. Overall great experience. Very friendly employees. Like waiting area why. Good pricing and fast service. Overall great experience. Very friendly employees. Like waiting area More

by Adriana Verified Customer Verified Customer

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Took my Tucson in for Service.Everything went great.Very friendly staff.I only had to wait 1 hour.Very clean facility. Glad i bought my car here friendly staff.I only had to wait 1 hour.Very clean facility. Glad i bought my car here More

by LLAKERFAN1 Verified Customer Verified Customer

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Service great. Serves personal awesome, friendly. Second time I use them. Will continue to use. Could have washed car a little better but better then I brought it in 😎 time I use them. Will continue to use. Could have washed car a little better but better then I brought it in 😎 More

by Sparky Verified Customer Verified Customer

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As Always the service and staff were exceptional 😊 thank you as always for taking such great care of me and my car I look forward to my next visit you as always for taking such great care of me and my car I look forward to my next visit More

by KELLY.CHACON Verified Customer Verified Customer

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When recall happen talk to service Rep come on in... Drive from L.A...No parts to repair no time to due oil change..xxx..went to parts dept order put my name on waiting list by my self without help.no o Drive from L.A...No parts to repair no time to due oil change..xxx..went to parts dept order put my name on waiting list by my self without help.no one call to update after 2 months.. called same service advisor answer tell me to come in parts in ( if i didn't call no one will update). I went in i want the oil change.. i show her my coupon for oil change.. start to have attitude tell me to send email to Her. I been to PH to get service many times she was 1 st person to tell me to send email coupon to her. After finished recall part and oil change. She didn't update coupon for discount..had to tell her this price is not right... So i paid to invoice.. Billing dept told me you will get refund. Good job! And then 3 days later sme service advisor call! We got the parts in for your recall!! After i got service. I never had bad experience with PH Hyundai until this service advisor. More

by sammmors12 Verified Customer Verified Customer

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I recently changed from Downey to Puente Hills. I was not disappointed The girls at the cashier can improve. They did not offer good customer service. The guy that checked me and parts dept were great. disappointed The girls at the cashier can improve. They did not offer good customer service. The guy that checked me and parts dept were great. More

by AGGUTIERREZ7770 Verified Customer Verified Customer

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