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Fernelys Santana
115 Reviews
Nickname: “Santana” Hometown: Santo Domingo, Dominican Republic Why I Enjoy Assisting You: I have been in the car business for over 18 years & I like to share in the joy that my customers experience during the purchase of a new or pre-owned vehicle. It is an indescribable happiness that occurs within me. Happiness is the best feeling in life, & that is exactly why I love my job! Hobbies: Things I enjoy spending time doing include: traveling, reading, sports (baseball & basketball), & listening to music. Interesting Fact My Co-workers Don’t Know: I am a U.S. Army Veteran & as a result, very well-traveled. In total, I’ve visited 23 countries over the years along with most of the United States itself. I have lived in 6 different states in the 37 years I’ve been in the U.S.
Read moreDealership Experience
11 yrs, 11 mos
Industry Experience
26 yrs, 11 mos
Specialties & Trainings
BS in Business Admin
115 Reviews of Fernelys Santana
March 19, 2019
Great service! Great customer service! Santana was friendly, helpful, and knowledgeable. My car buying experience was relatively quick and easy. I would recommen Great customer service! Santana was friendly, helpful, and knowledgeable. My car buying experience was relatively quick and easy. I would recommend to others without hesitation. More
by Emily
Other Employees Tagged: T.J. Burke
February 18, 2019
Very helpful and cooperative I was recommended the best vehicle and the sales person was very nice answered all my questions and went all an out to help me. I was recommended the best vehicle and the sales person was very nice answered all my questions and went all an out to help me. More
by Ali23
Other Employees Tagged: Anthony Angle
February 10, 2019
:Great Sales Experience We were very satisfied with our experience buying our car, especially with our salesman, Fernelys. He was very helpful and has a great personality!Gre We were very satisfied with our experience buying our car, especially with our salesman, Fernelys. He was very helpful and has a great personality!Great More
by Jinx215MC
Other Employees Tagged: Martin Demerich, very rude! He almost caused your dealership to loose this sale by his very unprofessional attitude!
February 02, 2019
Saving the best for last! This little old lady (me) - seventy-two and a Florida transplant - would have known "where to go" had I been back home, in my native Northside Atlanta This little old lady (me) - seventy-two and a Florida transplant - would have known "where to go" had I been back home, in my native Northside Atlanta. Here, in unfamiliar surroundings, faced with the daunting task of finding the right car (no small investment): That's something I found to be more than a little unsettling! Just lacking the comfort and certainty one feels when living in a new place would be enough. Add that I am (admittedly): (A) Discerning (B) More than a bit skeptical (C) Definite about "what I want" and (D) Absolutely used to getting it! So, when I went to Headquarter Honda/Clermont FL two days ago, the last thing I expected was to drive home in a Honda Civic EX-L. Reaching that happy conclusion, I want to acknowledge Santana (most especially) as well as Tony, T. J. and Robert! A more professional, more accommodating, more genuinely engaged team - "my team" - I can't imagine. I left with a car that is perfect for me...for my needs...for my quirks! To say, "I'm a satisfied customer" would be an understatement. My most sincere thanks to all you gentlemen! More
by Marcy Spencer
Other Employees Tagged: Anthony Angle, T.J. Burke , Robert Marquez, And most especially, previously cited: "Santana!"
January 31, 2019
Amazing Customer Service Santana, Leon and Robert were great to work with and made the process extremely easy for us! Can’t thank them enough for their hard work. Santana, Leon and Robert were great to work with and made the process extremely easy for us! Can’t thank them enough for their hard work. More
by bmassey5
Other Employees Tagged: Leon Miller , Robert Marquez
January 25, 2019
Above and beyond their duty. The staff hospitality was very pleasant and patient. They went past store hours without complaint and never rushed me. Even back of house were nice an The staff hospitality was very pleasant and patient. They went past store hours without complaint and never rushed me. Even back of house were nice and seem to enjoy their jobs. Our salesman Santana address details and Paul supported him. They all went above and beyond the call of duty. This made me feel comfortable with their service. More
by Traveler
Other Employees Tagged: Paul Rienzi, T.J. Burke , Two employees who did detail on car by 11pm were very respectful with Paul even being late helping. Don't know their names.
January 14, 2019
Best Honda Dealer in Central Florida Headquarter Honda is the place to find a great deal, fast, friendly service, and of course the best car around! Santana, Jay, Tony, Paul and Thomas wo Headquarter Honda is the place to find a great deal, fast, friendly service, and of course the best car around! Santana, Jay, Tony, Paul and Thomas worked hard to locate and deliver the car I requested. This was not my first purchase at HQH and won’t be my last. I’ll be back. More
by CivicRules
Other Employees Tagged: Anthony Angle, Paul Rienzi, Thomas Maier , Jay Correa
January 11, 2019
Awesome Experience What a pleasure to work with the team at Honda Headquarter. They made our car buying experience pleasurable as we searched for the perfect car for our What a pleasure to work with the team at Honda Headquarter. They made our car buying experience pleasurable as we searched for the perfect car for our teenage daughter. They listened to understand what was important to us and provided options that met our needs. They quickly resolved any concerns we had and the customer service was excellent. Thank you Mr. Santana and Mr Maier- this is what a car buying experience should look like. More
by Ron and Adrienne
January 11, 2019
very impressed with treatment! We were treated like family, and given every courtesy! Mr. Santana made us feel welcome, and important! Great salesman! We are very satisfied with you We were treated like family, and given every courtesy! Mr. Santana made us feel welcome, and important! Great salesman! We are very satisfied with your organization! Thanks again for the great treatment and hospitality!👍😊 More
by Gary
Other Employees Tagged: Anthony Angle , Nicholas Cerame
January 11, 2019
Sales experience sellscars It’s impressive when your salesperson explains the features and functions of the car. Patience is always appreciated,especially when purchasing a ca It’s impressive when your salesperson explains the features and functions of the car. Patience is always appreciated,especially when purchasing a car for the first time. More
by susan44
Other Employees Tagged: Anthony Angle
