Frank Trotta
Frank Trotta at Rallye BMW

Frank Trotta | Page 21

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

Contact Me
4.8
544 Reviews

Hi, everyone! I’m Frank, a Service Advisor here at Rallye BMW. I have been working in the automotive industry for 20 years; joined the Rallye dealership in 2014. Known for my big personality and willingness to go that extra mile for every customer. I am ASE certified in electrical, engine, and fuel systems. I have been a trained automotive technician for over 20 years, and continue to learn more about the latest technologies and advancements. I am from Bronx, NY, and a graduate of St. Helena High School. Providing my customers with the best service is my top priority. I look forward to getting you back on the road safely, with a smile!

4.8

544 Reviews

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544 Reviews of Frank Trotta

January 05, 2024

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Employee Rating

Rallye BMW dealership is the best in customer service sales and communication. I couldn't be more satisfied More

by vincent.destefano
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bret Hines, Cosmo Laurino

Jan 07, 2024

Rallye BMW responded

We're delighted to know that you had a satisfying experience with our customer service and sales at Rallye BMW. Thanks for your kind words, we appreciate it, Vincent!

January 04, 2024

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The service was good they didn’t offer me a rental though and the service manager was very nice More

by mcinnispamela2
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Williams , Kezley Martin

Jan 04, 2024

Rallye BMW responded

Thanks for sharing your feedback with the team at Rallye BMW. We're glad your service went swimmingly but apologize for the oversight regarding a rental car. If you'd like to discuss these concerns in greater detail, please feel free to give us a call - your satisfaction is important to us and we hope to see you next time!

December 27, 2023

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Wonderful dealership and service looking forward to returning for both service and purchasing far into the future More

by vincent.destefano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Bret Hines , Shane Camacho

Dec 28, 2023

Rallye BMW responded

We're delighted to know you had a great experience at Rallye BMW! We look forward to serving your automotive needs in the future. Safe travels until we meet again!

December 22, 2023

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A really tremendous dealer experience. Extremely good customer care . Tremendous transparency in the process . A truly well run and customer oriented business. More

by JATKINSON500
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz , Shane Camacho

Dec 22, 2023

Rallye BMW responded

We're delighted to know that you had a positive experience with us at Rallye BMW. Your feedback about our customer care and transparency is greatly appreciated! Thanks for choosing us, we look forward to serving you again in the future.

December 19, 2023

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Excellent service all the way around. It was a pleasure from the time I brought my car in More

by lisajlanz
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Recommend Dealer
Yes
Dec 19, 2023

Rallye BMW responded

Thank you for reviewing Rallye BMW! We truly appreciate having you as a customer!

December 18, 2023

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Very friendly good service with loner car but repai wasn’t complete to My satisfaction More

by Mirekmack2
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Recommend Dealer
Yes
Dec 18, 2023

Rallye BMW responded

I am very sorry to hear we fell short of our five-star standards. We strive to ensure complete satisfaction, so I would like the chance to address any ongoing issues with your vehicle. Please reach out at a time that works for you. Thank you, Chris Blanco - Service Manager - 516-833-4862

December 12, 2023

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Excellent service! thank you for a smooth and great experience. See you all very soon. More

by Lacrossene
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Recommend Dealer
Yes
Dec 12, 2023

Rallye BMW responded

Lacrossene, thanks for the five-star review of Rallye BMW! Knowing you had a smooth experience is what we love. See you down the road!

December 12, 2023

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by ROBYNWROMANO
Recommend Dealer
Yes
Dec 12, 2023

Rallye BMW responded

Roby, thanks for the five-star review of Rallye BMW!

December 09, 2023

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Hands down the best dealership with the best service center. Been going there for years. At this point Frank feels like family to me. Wouldn’t go anywhere else. More

by JPRATT878
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Recommend Dealer
Yes
Dec 11, 2023

Rallye BMW responded

We're delighted to know that you've been with us for years and consider Frank as family. Your loyalty means a lot to our team at Rallye BMW! We look forward to continuing the great service in the future.

December 06, 2023

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Staffs always friendly. Not only sales representatives but also service department. Great service, recommended to everyone More

by CATHY
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Bert Vargas

Dec 06, 2023

Rallye BMW responded

Cathy, we're delighted to know that you've had a positive experience with both our sales and service departments at Rallye BMW. Thanks for recommending us — we appreciate your support!

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