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Frank Trotta
544 Reviews
Hi, everyone! I’m Frank, a Service Advisor here at Rallye BMW. I have been working in the automotive industry for 20 years; joined the Rallye dealership in 2014. Known for my big personality and willingness to go that extra mile for every customer. I am ASE certified in electrical, engine, and fuel systems. I have been a trained automotive technician for over 20 years, and continue to learn more about the latest technologies and advancements. I am from Bronx, NY, and a graduate of St. Helena High School. Providing my customers with the best service is my top priority. I look forward to getting you back on the road safely, with a smile!
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544 Reviews of Frank Trotta
January 27, 2021
Frank and team is amazing and friendly. Very good in follow ups. Will always recommend others to come for service at RALLYE service center. I have been coming here for more than 6 years and very much sa follow ups. Will always recommend others to come for service at RALLYE service center. I have been coming here for more than 6 years and very much satisfied More
by NADEEM2
Verified Customer
January 15, 2021
Not only was I able to get my service done on my car without an appointment, they were able to get me in and out quickly. Will use them again and refer my friends to use them for service. without an appointment, they were able to get me in and out quickly. Will use them again and refer my friends to use them for service. More
by RFRANCIS47
Other Employees Tagged: Bret Hines
January 07, 2021
Excellent customer service : on time, clean, friendly, comfortable waiting time.... I all be back. Tell my friends about it. What else I can say about it ?.... comfortable waiting time.... I all be back. Tell my friends about it. What else I can say about it ?.... More
by NATALIA10468
Other Employees Tagged: Carol Clark-Muniz, Scott Robinson, Brandon Tibbals, Christopher Williams , James DelVecchio, David O’Neill, Emily Reardon, Adam Romano, Chy Wiggan
January 05, 2021
All was great. Thanks. Very happy specially with Carol. Carols mAkes you feel like family. She is professional and friendly. Also I noticed that everyone was following Covid protocols Carols mAkes you feel like family. She is professional and friendly. Also I noticed that everyone was following Covid protocols More
by danielpours
Other Employees Tagged: Carol Clark-Muniz, Bret Hines, Scott Robinson, Brandon Tibbals , James DelVecchio, David O’Neill, Emily Reardon, Adam Romano
January 01, 2021
From start to finish the impeccable service and expert workmanship is just above and beyond the the normal service center everyone at service is so helpful and efficient caring and all my concerns are put workmanship is just above and beyond the the normal service center everyone at service is so helpful and efficient caring and all my concerns are put at rest Frank Trotta is the best always keeps me in the loop my visits to the service dept are painless and worry free Frank takes very good care of me and my cars More
by GLM4227
January 01, 2021
I have been a Rallye BMW customer for many years. This year, I decided to lease a 2021 BMW M340i. What a beautiful car! Almost more beautiful was the consistent and elegant customer service that is offere year, I decided to lease a 2021 BMW M340i. What a beautiful car! Almost more beautiful was the consistent and elegant customer service that is offered at Rallye BMW. My sales advisor was David Yavel and he is very patient, understanding, and helpful. Since I ordered my car from the BMW factory, it took about two months to arrive. There were some minor potential set backs but David worked with me to make it happen. Whether you are buying a car, picking up a part, or servicing your car at Rallye, exceptional customer service is abundantly within reach. Thank you to David Yavel at sales and Frank Trotta at service for making this deal happen. I look forward to more exciting sales experiences in the future. Happy Holidays to the Rallye Family! More
by Jonathan C
Other Employees Tagged: Hasan Barakat, David Yavel
December 15, 2020
Great service and communication! Would recommend to others! Always a great experience when I service my car at Rallye BMW. The go above and beyond. others! Always a great experience when I service my car at Rallye BMW. The go above and beyond. More
by jheanellej
Other Employees Tagged: Bret Hines, Scott Robinson, Brandon Tibbals, Christopher Williams , James DelVecchio, David O’Neill, Emily Reardon, Adam Romano, Chy Wiggan
December 11, 2020
Went for a service that I have scheduled a week in advance, providing the car mileage and VIN. After making me wait nearly 2 hours, an advisor calls me and tells me his supervisor did not allow the se advance, providing the car mileage and VIN. After making me wait nearly 2 hours, an advisor calls me and tells me his supervisor did not allow the service due to "the high mileage of the car". What a joke!!! If the car had been lower miles it would not need this service. So, basically they tell you they service only BMWs which don't need service! Avoid at any cost! What kind of authorized dealer can't service their own cars?!? More
by D.
Other Employees Tagged: Bret Hines, Scott Robinson, Brandon Tibbals, Christopher Williams , James DelVecchio, David O’Neill, Emily Reardon, Adam Romano, Chy Wiggan
