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Frank Trotta
544 Reviews
Hi, everyone! I’m Frank, a Service Advisor here at Rallye BMW. I have been working in the automotive industry for 20 years; joined the Rallye dealership in 2014. Known for my big personality and willingness to go that extra mile for every customer. I am ASE certified in electrical, engine, and fuel systems. I have been a trained automotive technician for over 20 years, and continue to learn more about the latest technologies and advancements. I am from Bronx, NY, and a graduate of St. Helena High School. Providing my customers with the best service is my top priority. I look forward to getting you back on the road safely, with a smile!
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544 Reviews of Frank Trotta
October 21, 2018
Great This Dealership has been and continues to be professional kind and courteous. Service and customer accommodations are first rate and on point each tim This Dealership has been and continues to be professional kind and courteous. Service and customer accommodations are first rate and on point each time I bring my vehicles in for maintenance and repairs More
by TWOASONEPLUSTWO
Verified CustomerOther Employees Tagged: Matthew Carlson, Chy Wiggan
October 18, 2018
Always a pleasant time Rallye BMW service is unmatched. Simple the best of the best. Larry Kim, my salesman didn’t waste any of my time and answered all my questions. Frank Rallye BMW service is unmatched. Simple the best of the best. Larry Kim, my salesman didn’t waste any of my time and answered all my questions. Frank Trotta, my service advisor, is always on top of the game explaining what’s going to be done on my car. More
by MERAGLIAJOE
Other Employees Tagged: Larry Kim
October 15, 2018
15,000 mile check up I have been dealing with Rallye BMW for over 15 years and have found them to be consistently exceptional and professional. Mr. Matt Carlson and Mr. F I have been dealing with Rallye BMW for over 15 years and have found them to be consistently exceptional and professional. Mr. Matt Carlson and Mr. Frank Trotta were both very attentive and professional. More
by ASDARCH
Other Employees Tagged: Carol Clark-Muniz, Brandon Tibbals , Matthew Carlson, David O’Neill, Richard DeAngelo
October 14, 2018
Spectacular, very pleasant The service department was very accessible They were very professional and knowledgeable All in all an excellent experience No issues with this dep The service department was very accessible They were very professional and knowledgeable All in all an excellent experience No issues with this department what so ever More
by RSW4114
October 02, 2018
Excellent CPO purchase experience This is our 4th BMW purchase and the first time working with George Javier. I must say that this was the absolute best purchasing experience ever!!! I This is our 4th BMW purchase and the first time working with George Javier. I must say that this was the absolute best purchasing experience ever!!! I wished I used him from day one!!! First off Samatha is on his sales team and looks out for the model and color of the vehicle you are looking at. She follows up and is an absolute pleasure to work with. When there is something that fits she sets up the appointment to see the vehicle and George has it ready for a test drive. No valuable time wasted. Once a,test drive is done we sit and chat and negotiate the deal. No pressure, no stories, no games. I then had the pleasure of meeting Hasan Barakat business manager. We reviewed the cost, down payment, trade in and incentives. Told him where I wanted the interest rate and done. We discussed the maintenance and extended warranty and he explained it simply.... and we were done... I only opted for the maintenance and again no presssure no games it was an absolte pleasure....total time 1 hour including test drive... Came in to pick the vehicle up and it was ready as promised, spent 10 minutes signing and reviewing paperwork and then spent time with the genius.... With all the horror stories people have purchasing a pre owned they should really come down to RALLYE BMW and see George... I must add that the reason I decided I had to purchase another BMW from RALLYE is their service dept is exceptional....Beside we just love the brand..... Frank, Dennis, Brandon, Matt Carlson, John, Wiley and the rest of the service staff ALWAYS treat us as a valued client and friend!!! They ALWAYS have a smile and make me and my family feel welcomed and value our patronage.... Thank you again Rocco Susi More
by Rocco6578492
Other Employees Tagged: George Javier, Brandon Tibbals, Hasan Barakat , Matthew Carlson
October 01, 2018
Excellent service Had a check engine light and reached out to Frank Trotta our service adviser. He asked us what day works best to drop off and set up a loaner. Came in Had a check engine light and reached out to Frank Trotta our service adviser. He asked us what day works best to drop off and set up a loaner. Came in and was in and out in under 10 minutes. Vehicle was checked repaired and I picked it up the next morning. Excellent service excellent loaner cars. Thank you Chris, Frank and the Rallye team More
by Rocco6578492
Other Employees Tagged: Christopher Blanco , Matthew Carlson
October 01, 2018
Easy in and out BS free service with a smile. Efficient friendly folks who got the job done w/o a hitch. Tremendous place in a great location. Will be back w/o hesita BS free service with a smile. Efficient friendly folks who got the job done w/o a hitch. Tremendous place in a great location. Will be back w/o hesitation! More
by kelvinator
Other Employees Tagged: Carol Clark-Muniz , Jessica Paniagua
September 27, 2018
My Experience with Rallye No one really wants to bring their car in for service, but it is necessary at times. Fortunately, my service manager always makes it a pleasant expe No one really wants to bring their car in for service, but it is necessary at times. Fortunately, my service manager always makes it a pleasant experience by greeting me with a warm smile and a handshake. He also tries to keep me in the loop as to what is needed and explains everything. More
by SW129
September 19, 2018
Great Customer Service I was greeted by the service representative with a warm smile they explained everything . While they serviced my car I was provided with updates. Serv I was greeted by the service representative with a warm smile they explained everything . While they serviced my car I was provided with updates. Service was completed in a timely fashion and I was able to continue my day Without any delays. More
by keishaqvny
September 11, 2018
Recent service visit At the recent service visit, my wife brought in the car, it needed new tires which I knew I would be responsible for, but also a fuel injector system At the recent service visit, my wife brought in the car, it needed new tires which I knew I would be responsible for, but also a fuel injector system service which I was also charged for but I expected to be covered under the extended service agreement I paid for. More
by DDOYLE1
Other Employees Tagged: Robert Chae
