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Frankie Martinez
Frankie Martinez at Universal Hyundai

Frankie Martinez | Page 6

Sales Manager

Universal Hyundai

12801 South Orange Blossom Trail
Orlando, FL 32837

4.6
172 Reviews
4.6

172 Reviews

Write a Review

172 Reviews of Frankie Martinez

May 26, 2023

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Employee Rating

Cherished, Johnathan and Frankie were all great. They helped us find the car we needed at a great price and worked without needs. Made the process simple and easy. More

by Muniz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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May 28, 2023

Universal Hyundai responded

Thank you for sharing your experience with us! We're happy to hear it went well with Frankie and Johnathan and we hope you enjoy your new vehicle. We truly appreciate your feedback! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

May 20, 2023

Dealership Rating
Employee Rating

The entire team is absolutely amazing! ! I have been getting cars here for 10 years and I don’t plan on ever switching. More

by casajoni
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hector Riquel, Andres Garces, Brian Cortes , Rhoda Allen, Gilbert Gregory, Jacob McNeely

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May 21, 2023

Universal Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal Hyundai, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

May 10, 2023

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Employee Rating

I was treated with great kindness and professionalism, They explained all the procedures correctly, I consider quality service and fast More

by Tomas Hernández
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Karolyn

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May 10, 2023

Universal Hyundai responded

Thank you so much for choosing Universal Hyundai, Tomas! Congrats on your new purchase, and let us know if we can be of any more assistance! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

May 09, 2023

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Employee Rating

When I went to pick up my car after getting warranty work done, I realized the car had no intake attached and it was in my trunk. Very disappointed More

by ericjayw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eric Kristan, Guillermo Faria, John Booth , Jacob McNeely

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May 10, 2023

Universal Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Eric, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gina Nava Reputation Manager gnava1@universalhyundai.com

April 28, 2023

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Employee Rating

Thanks for your help I'm writing as many words as possible to get to 15. More

by XMARRIOTT
Recommend Dealer
Yes

Other Employees Tagged: Simo Bassi, Johnathan Weidner

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May 01, 2023

Universal Hyundai responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 22, 2023

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Employee Rating

The whole staff was amazing Angel Alex and Frankie went above and beyond super satisfied More

by ALEXAAPONTE0324
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Apr 23, 2023

Universal Hyundai responded

Thanks for sharing about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 20, 2023

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Employee Rating

Assessed my needs and made a recommendation for a car to purchased. I am satisfied with the pick. More

by PHILLIPLEEMORRISON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Simo Bassi, Giovanne Sanchez

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Apr 21, 2023

Universal Hyundai responded

Thank you so much for choosing Universal Hyundai! Congrats on your new purchase, and let us know if we can be of any more assistance! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 20, 2023

Dealership Rating
Employee Rating

Obviously my experience with universal Hyundai has been above and beyond my expectation. Between myself and my family we have bought six vehicles from universal Hyundai. And yes sales people very costumer' More

by TLFLOMB04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Apr 20, 2023

Universal Hyundai responded

Thank you for your business and this review. We're happy to hear Frankie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 29, 2023

Dealership Rating
Employee Rating

I am very pleased and happy will all the service received at Universal Hyundai, Orlando Florida. Service is a little busy during maintenance appointments and needs different methods to achieve clients needs. More

by Myrta Sanchez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andres Garces , Carlos Morales 10 stars

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Mar 30, 2023

Universal Hyundai responded

Here at Universal Hyundai, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Carlos, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 19, 2023

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Employee Rating

As always universal Hyundai treated me & husband like family. Michael went above and beyond understanding! More

by ILEANA HERNANDEZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Kristan, Hector Riquel, Michael Hernandez

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Mar 19, 2023

Universal Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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