Frankie Martinez
Frankie Martinez at Universal Hyundai

Frankie Martinez | Page 7

Sales Manager

Universal Hyundai

12801 South Orange Blossom Trail
Orlando, FL 32837

4.7
176 Reviews
4.7

176 Reviews

Write a Review

176 Reviews of Frankie Martinez

April 20, 2023

Dealership Rating
Employee Rating

Assessed my needs and made a recommendation for a car to purchased. I am satisfied with the pick. More

by PHILLIPLEEMORRISON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Simo Bassi, Giovanne Sanchez

Apr 21, 2023

Universal Hyundai responded

Thank you so much for choosing Universal Hyundai! Congrats on your new purchase, and let us know if we can be of any more assistance! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 20, 2023

Dealership Rating
Employee Rating

Obviously my experience with universal Hyundai has been above and beyond my expectation. Between myself and my family we have bought six vehicles from universal Hyundai. And yes sales people very costumer' More

by TLFLOMB04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 20, 2023

Universal Hyundai responded

Thank you for your business and this review. We're happy to hear Frankie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 29, 2023

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Employee Rating

I am very pleased and happy will all the service received at Universal Hyundai, Orlando Florida. Service is a little busy during maintenance appointments and needs different methods to achieve clients needs. More

by Myrta Sanchez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andres Garces , Carlos Morales 10 stars

Mar 30, 2023

Universal Hyundai responded

Here at Universal Hyundai, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Carlos, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 19, 2023

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As always universal Hyundai treated me & husband like family. Michael went above and beyond understanding! More

by ILEANA HERNANDEZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 19, 2023

Universal Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 14, 2023

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Employee Rating

Horrible no me gusto el servicio el vendedor muy malo y no me gusto para nada More

by YOMALIXLUNA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Simo Bassi

Mar 15, 2023

Universal Hyundai responded

Gracias por enviar sus comentarios, y nos disculpamos de antemano por no brindarle una experiencia de servicio excepcional. Nunca nos ha gustado ver que nuestro servicio no cumplió con los estándares que los clientes esperan, pero reseñas como esta nos ayudan a mejorar. Si no le importa comunicarse con nosotros para que podamos hablar directamente, nos encantaría abordar sus inquietudes en detalle. Gina Nava Gerente de Reputación gnava1@universalhyundai.com

March 14, 2023

Dealership Rating
Employee Rating

I really wish I hadn’t have made this purchase. As if the that wasn’t enough, months later this purchase it is still haunting me. It’s come to my knowledge that the dealership put a paper tag in my More

by WALKERCYNTIKA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 15, 2023

Universal Hyundai responded

Thank you for providing this feedback. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Gina Nava Reputation Manager gnava1@universalhyundai.com

Mar 15, 2023

WALKERCYNTIKA responded

I need the your dealership to take this paper tag out of my name. My name should have never been on that. I have been calling the dealership for the past two days trying to get ahold of someone and whomever handles the tags is never at their desk and the voicemail is full. Please advise on how I can continue a conversation when no one is ever available.

Mar 15, 2023

WALKERCYNTIKA responded

As I stated, I was sure I’d get a public response, but never a phone call to actually help with the matter. Is someone going to actually reach out? Your dealership put a paper tag in my name and now someone stole it and is riding getting toll fees and who knows what else under my name. The DMV advised they can’t do anything because you all put that paper tag as my permanent tag. What is going on??

Mar 23, 2023

WALKERCYNTIKA responded

Coming back a week later to see that there is no response or follow up. Truly unbelievable

March 14, 2023

Dealership Rating
Employee Rating

They were honest and kept their word. They gave us a good deal on our new Tucson. More

by CRTREPORTER125
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ramces Rivera, Simo Bassi , Rhoda Allen, Kesia Rivera, Dustin

Mar 15, 2023

Universal Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 10, 2023

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I am a Repeat Customer. ..And I love coming here for Service and My New Purchase. Excellent. More

by HERNT51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Roman, Simo Bassi, Francisco Melendez , Robert Redford

Mar 13, 2023

Universal Hyundai responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

February 05, 2023

Dealership Rating
Employee Rating

This dealership is filled with nothing but con artists. They completely took advantage of me in my situation. I explained to them that my children and I were victims of physical and sexual violence and wer More

by Brittany
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 06, 2023

Universal Hyundai responded

Thank you for this feedback, Brittany. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can reach out to you? We'd love to try to turn things around for you. Gina Nava Reputation Manager gnava1@universalhyundai.com

January 30, 2023

Dealership Rating
Employee Rating

The BEST dealership and sales person Antonio. ..I love my Kona..THANK YOU Universal Hyundai. More

by Leejenk2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hector Riquel , Antonio Aponte

Jan 31, 2023

Universal Hyundai responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you'll continue to enjoy your new Kona. We truly appreciate your feedback! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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