Fred Duron | Page 2

North Park Toyota of San Antonio responded

Thank you for taking the time to share your feedback with us. We are glad to hear that your wait time was minimal, and we appreciate you letting us know about the music volume in our facility. We understand how that could affect your comfort during your visit, and we will keep this in mind as we work to create a better environment for our guests.

North Park Toyota of San Antonio responded

Thank you for taking the time to share your experience, Joe. It means a lot to know that our team has earned your trust over the years, both for sales and service. Being a consistent first choice for members of the San Antonio community is something we take great pride in, and we look forward to continuing to serve you well.

North Park Toyota of San Antonio responded

We are thrilled to hear that we were able to take care of you quickly and get your truck back on the road without any hassle. Being easy to reach and ready to help when it matters is something we take seriously. Thank you for sharing your experience, and we look forward to seeing you next time.

North Park Toyota of San Antonio responded

Thank you for your review! It is great to hear that you had a positive experience with our team and that the atmosphere and cleanliness stood out to you. We take pride in providing a welcoming environment for every visitor, and it means a lot to know that came through during your visit. We look forward to seeing you again and appreciate you recommending us to others!

North Park Toyota of San Antonio responded

Thank you for reaching out and for the kind words about your overall experience. We understand how concerning it can be to see a warning light still active after a service visit. We would welcome the chance to look into this with you and make sure everything is sorted out. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.

North Park Toyota of San Antonio responded

It's unfortunate to hear that your recent visit did not go as expected, Dave. This is not the kind of experience we want for our customers, and we understand your frustration. We take feedback like this seriously and would like the opportunity to learn more about what happened. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.

North Park Toyota of San Antonio responded

We're sorry to hear you feel this way about your recent visit. We understand your frustration. The confidence our customers place in us matters, and we regret that your experience did not reflect the standard we hold ourselves to. We would welcome the opportunity to learn more about what happened and to discuss your concerns further. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.

North Park Toyota of San Antonio responded

Thank you immensely for sharing your experience with us! We are glad to hear that your appointment went smoothly, that our team kept you informed along the way, and that you felt well taken care of. We look forward to seeing you and your truck again whenever you need us.

North Park Toyota of San Antonio responded

Thank you for taking the time to share your experience with us. It is great to hear that George was able to clearly walk you through everything during your visit. We will be sure to pass along your kind words to him. We look forward to seeing you again!

North Park Toyota of San Antonio responded

Your feedback is invaluable to us, and we hear your frustration. It's great to know the service itself met your expectations, but we are disappointed to hear that the entire experience did not meet your expectations. We would like the opportunity to learn more about what happened and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.