Gary James | Page 9

Klabens Service Center Professionalisms The Service Department is best defined by the exact word- Service - though it would be properly defined if the word Excellence was included. The indiv The Service Department is best defined by the exact word- Service - though it would be properly defined if the word Excellence was included. The individuals who work in the department exhibit true professionalism. They are honest and caring. Treating the customer in excellent fashion. They truly mean it when they say “the customer comes first”. More

by CLASS1REF Verified Customer Verified Customer

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Taking the pain out off buying car From the time you walk onto Klaben’s car lot ones gets a sense of calm. The Sales Consultant, Gary James, was and is one of friendly dialogue without From the time you walk onto Klaben’s car lot ones gets a sense of calm. The Sales Consultant, Gary James, was and is one of friendly dialogue without any pressure or outward selling. Just plain old respectful showing and explaining the vehicle. No what can I do to get you to buy this car. No pressure for a commitment. Just excellent communication ready to answer any question. When I decided to look around the response was “I understand and if you find that you have anymore questions please don’t hesitate in calling. I was at total ease. I left and saw many other very fine vehicles. Before leaving I was provided a card by Mr. Michael Klaben who stayed if I can help you in any way please call my direct number. Extremely professional. More

by CLASS1REF Verified Customer Verified Customer

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The best! This is the most trustworthy dealshership around. I would never go anywhere else. Very efficient and extremely friendly. They literally treat you like This is the most trustworthy dealshership around. I would never go anywhere else. Very efficient and extremely friendly. They literally treat you like family. Simply the best! More

by TruckLife Verified Customer Verified Customer

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Great experience! Gary James, my salesperson made it easy to transact - he brought the car to me, sat in it with me for over an hour, connected it to Lincoln Way, conne Gary James, my salesperson made it easy to transact - he brought the car to me, sat in it with me for over an hour, connected it to Lincoln Way, connected my cell phone, set up my dashboard panel, etc. More

by SABELLI Verified Customer Verified Customer

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Gary is great. If you looking for good service and no pressure? Gary at Klaben Ford is amazing. Thanks for everything. What an amazing experience. If you looking for If you looking for good service and no pressure? Gary at Klaben Ford is amazing. Thanks for everything. What an amazing experience. If you looking for a friendly guy and a good dealership go see Gary at Klaben More

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Beyond Happy!! I couldn’t be any more pleased with my new Explorer! This is the second Explorer I have got from this dealership and all my expectations were met just I couldn’t be any more pleased with my new Explorer! This is the second Explorer I have got from this dealership and all my expectations were met just as they were the first time! Everyone was professional and polite and they went above and beyond to find me exactly what I wanted! More

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New car He was cool and very helpful, he knew his stuff and taught me a lot about the new car and I’m very thankful for that He was cool and very helpful, he knew his stuff and taught me a lot about the new car and I’m very thankful for that More

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Always satisfied This is my third consecutive Lincoln lease with Klaben. I am always treated well and with respect. Gary James shows me different models and features t This is my third consecutive Lincoln lease with Klaben. I am always treated well and with respect. Gary James shows me different models and features that will best suit me. After the purchase, he takes the time to show me all the features. I never feel rushed on making a decision to purchase. I highly recommend this dealship and Gary James. More

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Excellent The sale man was very helpful and He made sure that we had everything on the new car that we had on the old car. The sale man was very helpful and He made sure that we had everything on the new car that we had on the old car. More

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Rich was Outstanding We walked into Klaben and were greeted warmly. They called the salesman we knew immediately after that. Unfortunately, our guy was out of the buildi We walked into Klaben and were greeted warmly. They called the salesman we knew immediately after that. Unfortunately, our guy was out of the building, so they quickly got us Rich Cupp. Besides the dealership being clean and comfortable, with coffee & water to help with the long visit, RICH WAS OUTSTANDING to work with! He did exactly as we asked by starting to show us bare base vehicles and then helped us tailor the car to our wants and needs. We ended up with the perfect car for us! Rich was patient and thorough with the teaching portion of us learning about our new vehicle. We could not have asked for a better experience! We highly recommend Klaben and Rich Cupp! More

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