Jeff Mundell
Jeff Mundell at Klaben Ford Lincoln of Warren
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Jeff Mundell

Body Shop Manager

Klaben Ford Lincoln of Warren

3853 Youngstown Rd.
Warren, OH 44484

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4.4
67 Reviews

330-369-8329 ext 171

4.4

67 Reviews

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67 Reviews of Jeff Mundell

January 22, 2024

Dealership Rating
Employee Rating

Excellent service tech. Efficient . Good customer service. Used these folks for a long time. Thanks More

by MOZARTGREEN
Service Price Transparency
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Recommend Dealer
Yes

December 07, 2023

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always friendly and very helpful. explain what is wrong and let me knkw how it can be fixed. More

by KLAMONT1970
Service Price Transparency
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Recommend Dealer
Yes

December 04, 2023

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This review is for KLABEN AUTO BODY not the dealership. Poor communication! They confused the names and numbers on the account several times. The receptionist, I can't recall her name (I believe it began w More

by jennifer.clay0
Recommend Dealer
Yes

Other Employees Tagged: Receptionist at Body Shop - not nice at all

Dec 05, 2023

Klaben Ford Lincoln of Warren responded

Thank you for taking the time to complete a review for our company. We apologize for the poor experience you have described. We take your input very seriously and have shared it with the appropriate members of our Team to illustrate where we failed and coach on how to improve. We value your input and your business. Again, we are sorry for the poor communication and rudeness you endured.

October 27, 2023

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Jeff was pretty good. His follow up needs to tightened up his follow up process. Other than that everything was excellent. More

by kkimberly7673
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Recommend Dealer
Yes

Other Employees Tagged: Scott Burk

October 10, 2023

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My car looks great. No surprises when I paid my bill (no additional charges), it was completed exactly when he said it would be. That's why I keep coming back to Klabe More

by RGAPRESS
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Recommend Dealer
Yes

May 05, 2023

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This was to be fix in November of 2022. Scheduled many time with Mike in auto body and voiced my concerns that I had issues I wanted taken care of. That my motor they just put in was runnin More

by badtas38
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Michael Munno

May 05, 2023

Klaben Ford Lincoln of Warren responded

We apologize for the experience you encountered at our repair facility. I assure you we want to make any concern you have our top priority. We would like the opportunity to inspect your vehicle again, confirm the cause of the vibration, and resolve the issue you have described. Feel free to reach out to me or our Service Manager, Bill Basista, to coordinate a time that works for you. I apologize again for the situation and the inconvenience. Michael Munno Body Shop Manager Klaben Ford Lincoln of Warren Ph: 330-369-4444

May 06, 2023

badtas38 responded

I received a phone call to bring my car in on May 16th. I am hoping for a positive outcome.

February 14, 2023

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Entire Team has been fantastic! Only dealer and service center I trust. Mike Urbania and others go above and beyond for their customers. They are like family! Thank you! More

by ACCOUNTING6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 17, 2023

Klaben Ford Lincoln of Warren responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Klaben Ford of Warren! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 11, 2023

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Great people! Great service! Definitely look forward to dealing with them more in the future!! More

by rdmiller2000
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Recommend Dealer
Yes

Other Employees Tagged: John Renier, Michael Klaben, Michael Munno , Michael KLABEN Jr!!!!!

Feb 13, 2023

Klaben Ford Lincoln of Warren responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

February 06, 2023

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They make everything easy. We skip the Ford dealers near us and travel and hour away to buy from them. More

by carbuyer2016
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Urbania, Nick Papantonakis

Feb 08, 2023

Klaben Ford Lincoln of Warren responded

Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope to be of service to you again! Take care!

August 02, 2022

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Very nice servicemen. Took a long time, but I know it was because of parts. My only complaint was the inside of my car was really dirty. Greasy fingerprints on the window More

by LLfowler72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Munno

Aug 02, 2022

Klaben Ford Lincoln of Warren responded

Thank you for taking the time complete a review. We take all feedback very seriously and use it as a tool to be better. We sincerely apologize your vehicle was returned in the condition you describe. We know that is completely unacceptable and should not have happened. No excuses. Per our recent phone conversation, we would like the opportunity to properly clean your vehicle at your convenience. Thanks also for your understanding of the current environment as it relates to parts availability. We appreciate your business and look forward to correcting the cleanliness issues your vehicle.

Aug 03, 2022

LLfowler72 responded

Hello, Thank you for your response and addressing my complaint. I greatly appreciate your offer to clean the car. I already cleaned it and everything else is great. Overall, I am very pleased with your service and just wanted to mention my issue.

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