Gary Nelson
Gary Nelson at Coastal Kia

Gary Nelson

Service Consultant

Coastal Kia

6115 Market St
Wilmington, NC 28405

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4.8
382 Reviews
4.8

382 Reviews

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382 Reviews of Gary Nelson

November 05, 2026

Dealership Rating
Employee Rating

Got me in and out without and an appointment within 1 hr. Grateful for trusted service More

by drjoealaimo
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Glenn Curtis

October 30, 2026

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Service advisor kept me informed , my tires were checked for any damage and were properly inflated More

by belfastgerry89
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Recommend Dealer
Yes

Other Employees Tagged: Brian Benson

Oct 31, 2026

Coastal Kia responded

We're glad your service advisor kept you informed and our team made sure your tires were properly inspected and inflated. Thank you for trusting Coastal Kia with your vehicle!

October 25, 2026

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Coastal Kia’s service department provides excellent customer service, knowledgeable technicians, timely repairs, and a consistently outstanding ownership experience. More

by mhigg56
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Recommend Dealer
Yes
Oct 27, 2026

Coastal Kia responded

Thank you for the wonderful review! We're glad our service team continues to deliver knowledgeable, efficient service and a positive ownership experience. We look forward to taking care of you and your vehicle for years to come!

October 16, 2026

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Extremely courteous and professional. Great communication and was not pushy with additional services. Service was prompt and complete. More

by baustermiller
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Recommend Dealer
Yes
Oct 22, 2026

Coastal Kia responded

Thank you for the great review! We’re glad our service team provided professional, timely service and kept you well informed throughout your visit. We appreciate your kind words and thank you for trusting Coastal Kia with your vehicle!

October 10, 2026

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Brought Kia in for recall service. Took an hour for the courtesy shuttle to take me off site. It was really nice once it did. Pick up was quick too. Only complaint is - they did the re More

by ADAMMUNSHAW
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Recommend Dealer
Yes

October 07, 2026

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Always professional, friendly, timely, organized and thorough. Have been coming here for years. Great staff! More

by czgatton
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Recommend Dealer
Yes
Oct 08, 2026

Coastal Kia responded

Thank you for the kind words and for trusting our team over the years! We’re glad you can consistently count on us for friendly, professional, and efficient service. We truly appreciate your continued loyalty to Coastal Kia!

October 02, 2026

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I would recommend the service dept, but I would also recommend going through another advisor, not Gary. More

by momoney824
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Recommend Dealer
Yes
Oct 05, 2026

Coastal Kia responded

Thank you for recommending our service department. We’re disappointed to see the two-star rating and your comments as we strive to provide a positive experience with every member of our team. We would appreciate the opportunity to learn more about what occurred during your visit and what we could have done to make your experience better. Please feel free to contact us directly so we can better understand your concerns.

September 28, 2026

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Employee Rating

From the phone call to schedule a major maintenance, to working through needed questions - and getting quality responses to a good explanation of all the items to cover- Gary was the person to do it all. E More

by VALERIECHEESEMAN
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Recommend Dealer
Yes
Sep 29, 2026

Coastal Kia responded

Thank you for the great review! We’re glad Gary and our service team provided clear communication and made your experience a smooth one from start to finish. We appreciate you choosing Coastal Kia!

September 17, 2026

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Always dependable & fair! No need to go anywhere else! My Teluride is smiling when we leave! More

by dleekessel
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Recommend Dealer
Yes
Sep 18, 2026

Coastal Kia responded

Thank you for the wonderful review! We’re so glad you can always count on our team for dependable and fair service. We love knowing your Telluride leaves Coastal Kia smiling!

September 17, 2026

Dealership Rating
Employee Rating

I have never been as pleased with service from any other dealer in my past and highly recommend Coastal Kia for all your service needs More

by debmosca01
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wigger

Sep 18, 2026

Coastal Kia responded

Thank you for the wonderful recommendation! We’re thrilled to hear that our service team has provided such an exceptional experience. We truly appreciate your trust in Coastal Kia and look forward to serving you again!

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