Gary Nelson

Staff was very professional. They kept me informed about parts and timeline for repair. I am very pleased. I appreciate the option for shuttle service. The waiting area is nice. They kept me informed about parts and timeline for repair. I am very pleased. I appreciate the option for shuttle service. The waiting area is nice. Complimentary snacks and coffee are very nice. More

by JLMOORE04 Verified Customer Verified Customer

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They could not find my appointment at first, but once they did, everything went very smoothly and was completed ahead of time. The only issue I had was after the fact, when certain things did not work. they did, everything went very smoothly and was completed ahead of time. The only issue I had was after the fact, when certain things did not work. The liftgate did not work automatically, but I found out the setting changed. I assume it was "reset" when there was a software upgrade on one of the recalls. Most of the issues were settings that were changed. More

by bskeen1958 Verified Customer Verified Customer

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Service advisor kept me updated on status and findings of service. Appreciate not being pressing to additional services. service. Appreciate not being pressing to additional services. More

by smith6964 Verified Customer Verified Customer

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My car was not washed at all. I had also asked for a copy of my paperwork and the extra plan I pay money for. I never received a phone call or email. 2 of my concerns were not add I had also asked for a copy of my paperwork and the extra plan I pay money for. I never received a phone call or email. 2 of my concerns were not addressed as well. More

by AWESTRICK21 Verified Customer Verified Customer

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I always have a great experience at Coastal Kia! They are always fast and efficient yet diligent and do the job well! They are always fast and efficient yet diligent and do the job well! More

by Trinity Verified Customer Verified Customer

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Love the Quick Service the friendly atmosphere and love my Santa Cruz truck dearly thank you my Santa Cruz truck dearly thank you More

by summertimenc Verified Customer Verified Customer

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Outstanding overall service as usual. The staff are professional and service met my expectations too! The staff are professional and service met my expectations too! More

by bshort2186 Verified Customer Verified Customer

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The team at Coastal Kia you is top notch. They treat you like family. They are knowledgeable and they have always provided an accurate, realistic time frame when I choose to wait in the lobby They treat you like family. They are knowledgeable and they have always provided an accurate, realistic time frame when I choose to wait in the lobby. Every interaction I’ve had there has been superb, regardless of who or which department I am working with. Can’t say enough great things about them! More

by milabarman Verified Customer Verified Customer

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The Service Department once again, took the extra step in correcting my faulty injector. Service Consultant Gary Nelson met me at the door and got me checked in while my regular Service Consultant, Sam Weism correcting my faulty injector. Service Consultant Gary Nelson met me at the door and got me checked in while my regular Service Consultant, Sam Weisman, was busy with another customer. This is not unusual as the Service Department at Coastal Kia acts as a Team, and back up each other with the main goal of serving the customer. After the repair Sam Weisman called to insure that my car was 100%, and it was thanks to the Service Team at Coastal Kia More

by DOUGNBETTY Verified Customer Verified Customer

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AJ was kind, up front, very responsive and did everything he could to give me the best experience possible. I've worked with multiple dealerships in the past, and truth be told every single one has always be he could to give me the best experience possible. I've worked with multiple dealerships in the past, and truth be told every single one has always been a disappointing or awful experience, leaving me feeling cheated, a burden, and not a priority. I honestly was expecting another let down with my warranty. The news that they not only found multiple other issues and that all of them were going to be fully covered blew me away. The experience provided to me by Coastal Kia was top of the line, and was a breath of fresh air after so many terrible experiences. Thank you AJ, and thank you Coastal Kia Team! More

by CADENHASTINGS114 Verified Customer Verified Customer

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