Gavin Lawson
Gavin Lawson at Skyline Ford
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Gavin Lawson | Page 3

Service Advisor

Skyline Ford

2510 Commercial St. SE
Salem, OR 97302

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4.3
236 Reviews
4.3

236 Reviews

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236 Reviews of Gavin Lawson

April 21, 2024

Dealership Rating
Employee Rating

It took several trips to this dealership and another dealership in Newport before the new repair shop manager actually looked at our hood problem and finally arranged to fixed it. For 2 1/2 yrs Everyon More

by Suncoast44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Repair shop manager

April 19, 2024

Dealership Rating
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Always great service. Thank you for your attention to detail and cleanliness. I have always received great customer service. More

by Happy customer
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jeff White

April 18, 2024

Dealership Rating
Employee Rating

Gavin was a pleasure to work with. Very fast service and great price. Thank you. More

by jacobfoose
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

April 17, 2024

Dealership Rating
Employee Rating

Great to deal with, always on time with appointment and when the vehicle will be ready More

by ANGJEG
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Arturo Gonzalez

April 15, 2024

Dealership Rating
Employee Rating

I don't know if this is normal, but I choose 7am as a drop of time so you could get an early start. I was led to believe that it would be a 1-day job. It wasn't until after noon that you found out what More

by Gomapleleafs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 16, 2024

Skyline Ford responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced during your recent visit to our dealership. We understand the importance of starting your day early and completing repairs in a timely manner, and we regret that we did not meet your expectations in this regard. Your time is valuable, and we strive to provide efficient service to all of our customers. We are glad to hear that the delivery process went smoothly and that your repaired window is now functioning perfectly. However, we apologize for the oversight in not removing the residual adhesion from the duct tape. We understand that attention to detail is crucial, and we will address this issue with our service team to prevent similar occurrences in the future. Thank you for bringing these concerns to our attention. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.

April 11, 2024

Dealership Rating
Employee Rating

Communication was great and I was updated on the complete process while my pickup was there. More

by aaronwill
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 12, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

April 11, 2024

Dealership Rating
Employee Rating

We Will return. They are now my go to Ford dealership for my small trucks and programming updates/upgrades. More

by Lee
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 12, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

April 10, 2024

Dealership Rating
Employee Rating

Very good service and thorough. Reasonable price for quality work. Recommend skyline ford to anyone needing service. More

by dennisgkal
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 12, 2024

Skyline Ford responded

Thank you for choosing and recommending Skyline Ford!

April 08, 2024

Dealership Rating
Employee Rating

Awful service department personell/ poor communication / did not complete service . Will go somewhere else next. More

by songla7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 12, 2024

Skyline Ford responded

We'd love to hear more from you on your visit. Give us a call or shoot an email to jima@skylineforddirect.com when you can.

March 08, 2024

Dealership Rating
Employee Rating

Excellent Aaaaaaaaaa aaaa aaaa aaaaa aaaaa aaaaa aaaaa aaaa aaaa Eee rrr try yyyy uuuu More

by John278
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Gavin Lawson

Apr 12, 2024

Skyline Ford responded

Eloquent. Thank you for choosing Skyline Ford!

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