Geoffrey Patterson | Page 7

Steven did not give us our floor mats that were in the sticker. When confronted he told me he discussed this up front. There was no discussion on the floor mats. Anyhow was a small deal that soured my vie sticker. When confronted he told me he discussed this up front. There was no discussion on the floor mats. Anyhow was a small deal that soured my view on Elder Ford. When something is on the sticker, it is supplied. So disappointed. More

by gre99s Verified Customer Verified Customer

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If this is a rating for service department only, then I give it 5 stars. The service team is exceptional and goes out of their way to resolve any issue. If you are looking to purchase a vehicle, AVOID this give it 5 stars. The service team is exceptional and goes out of their way to resolve any issue. If you are looking to purchase a vehicle, AVOID this dealership. The sales team, from management down, is horrible and will take every opportunity to take advantage of a customer. More

by ordinance_first Verified Customer Verified Customer

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I would say one of the worst experiences I’ve had buying a car !!!! They still have not sent me all my paperwork! I’ve called them numerous times! They only gave me one car fob to start the car, and it says a car !!!! They still have not sent me all my paperwork! I’ve called them numerous times! They only gave me one car fob to start the car, and it says it’s number two. More

by kazmoman Verified Customer Verified Customer

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I am very pleased with my purchase Jason was very helpful showing me the truck showing me the truck More

by rcallen1507 Verified Customer Verified Customer

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All staff are very good but Zaire is very professional and friendly. We felt listened and respected. and friendly. We felt listened and respected. More

by Esins Verified Customer Verified Customer

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We received exceptional service at Elder Ford with the purchase of our new Bronco. We will definitely be using them again in the future! The process was smooth and Sergio was great to work with as well purchase of our new Bronco. We will definitely be using them again in the future! The process was smooth and Sergio was great to work with as well as the manager - I couldn’t recommend them enough!! More

by Niklong36 Verified Customer Verified Customer

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Well I thought Anthony was going to help with my concerns regarding the Dash Camera but I've left numerous messages and never get a call back. Very disappointing. This has been a problem ever since I ordered regarding the Dash Camera but I've left numerous messages and never get a call back. Very disappointing. This has been a problem ever since I ordered the Truck back in January. More

by RICK.BILLO Verified Customer Verified Customer

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I bought a Ford Blue Certified vehicle from Elder Ford. Unfortunately, I had to return it due to some issues, but the car came with Ford’s 14-day / 1,000-mile money-back guarantee, which gave me peace of m Unfortunately, I had to return it due to some issues, but the car came with Ford’s 14-day / 1,000-mile money-back guarantee, which gave me peace of mind. There was a small misunderstanding at first when I came to return the car, but Kyle Clos and Gino Benghazi stepped in and handled the situation professionally and respectfully. I am receiving a full refund under the Blue Certified program, and I truly appreciate Elder Ford and Lithia for honoring this guarantee exactly as promised. I would recommend Elder Ford to anyone looking for a Blue Certified vehicle, knowing they will stand behind the program and ensure customer satisfaction. More

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It was a Great experience buying a car. Everyone was friendly and made it easy. Everyone was friendly and made it easy. More

by Ben Verified Customer Verified Customer

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Sales process went well, the financing phase of the transaction was poor. Would highly recommend changing the way financing terms and optional warranties are offered to the customer transaction was poor. Would highly recommend changing the way financing terms and optional warranties are offered to the customer More

by derekcoleysmith Verified Customer Verified Customer

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