George Luciano

1-star – Avoid this dealership – Major issues with misrepresentation and trade-in handling I recently purchased a vehicle from Kia on Atlantic (11750 Abess Blvd, Jacksonville, FL) and experienced mul misrepresentation and trade-in handling I recently purchased a vehicle from Kia on Atlantic (11750 Abess Blvd, Jacksonville, FL) and experienced multiple serious problems that have left me extremely disappointed and out of pocket. Misrepresentation of add-on costs: The sales manager explicitly told us the maintenance package would add only $10–20 per month to the payment. After signing and reviewing the finance docs, it's actually $115/month—a huge discrepancy that influenced our decision to include it. When I called to address this, the finance manager dismissed it with "oh well" and refused to help. Failure to pay off trade-in: They did not promptly pay off my wife's previous financed vehicle as promised during the trade-in process. Instead, they asked for the financing company's details after the deal was done, leading to delays. This has caused ongoing issues (potential late payments/credit impact) on an account that should have been cleared quickly per Florida law. These practices feel deceptive and unprofessional. The lack of accountability from management is concerning—verbal promises not honored, add-ons inflated without clear explanation, and critical obligations like trade-in payoffs neglected. I've had to escalate with formal letters and am considering complaints to FLHSMV, the Florida AG, and BBB. I would not recommend this dealership to anyone. Do your homework and consider shopping elsewhere for honest, transparent service. Buyer beware. More

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Wish it let me give a lower review. signed everything needed when I went there to purchase a vehicle. They offered me 24,000 for my trade the vehicle I wanted was 22900. When they came signed everything needed when I went there to purchase a vehicle. They offered me 24,000 for my trade the vehicle I wanted was 22900. When they came to me with the deal some how they wanted the car I was trading and then an additional $7000. I owed nothing on my trade. Who knows where that came from In the end it was my trade and $600. We made the deal. Now 3 weeks after I still have no title and they keep requesting things that I have already given them. This is the most inept dealership I have ever delt with. I do not recommend buying from them More

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Services were prompt and diagnosis, and recommendations were helpful in making a decision on how to proceed. The service rep. in the service department was very courteous and professional, his name was Ant were helpful in making a decision on how to proceed. The service rep. in the service department was very courteous and professional, his name was Anthony, cannot recall his last name. Also, the salesman Ian was very helpful, courteous and professional with the purchase of an upgraded vehicle. More

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Anthony is amazing 10/10 recommend getting your service done through him he’s awesome done through him he’s awesome More

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The technician (dwain) and the writer (Riley) did a great job on my teluride service job on my teluride service More

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This is the first and only dealership that I’ve ever been to where I haven’t felt pressured or been haggled to death. I was purchasing a first car for my daughter and Phil Smith was a complete joy, he made to where I haven’t felt pressured or been haggled to death. I was purchasing a first car for my daughter and Phil Smith was a complete joy, he made the dreaded car buying process fun and stress free! He was so personable from the moment we walked in, and made this a great experience for my daughter. I can’t say enough about the whole experience! Would definitely recommend this dealership and Phil to anyone! More

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Very professional and knowledgeable. Terry Paschall was very helpful.Overall a positive experience. I would recommend this dealership to my friends Terry Paschall was very helpful.Overall a positive experience. I would recommend this dealership to my friends More

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Excellent service and help as we purchased a new car and with service. Thanks to sales reps Terry (I think) & Nick, George(finance) and Reilly(service)! Terry & Nick were professional, patient & helped us with service. Thanks to sales reps Terry (I think) & Nick, George(finance) and Reilly(service)! Terry & Nick were professional, patient & helped us with learning the car settings which were new to us. More

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Very pleased with our experience at Kia Southside, Corey Hayes and George in particular. They knew their products inside out, top to bottom. Very pleasant to work with. Hayes and George in particular. They knew their products inside out, top to bottom. Very pleasant to work with. More

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I was lied to during the entire process and even after I stupidly signed they still found a way to lie. stupidly signed they still found a way to lie. More

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