Glenn Smith

I initially thought it was. a great dealership. They were able to help me purchase a Bronco which took I thought way too long, but when it finally arrived at Colonial I was so a great dealership. They were able to help me purchase a Bronco which took I thought way too long, but when it finally arrived at Colonial I was so excited to have the car come totally ready which is was not, the window gaskets were dripping some sort of adhesive, there was a loose rubber tube hanging from the ceiling, the amount of explanation about using the vehicle was very lacking, the communication was even more lacking. I tried to get clear communication from the Sales and General Manager. I was promised a written breakdown of the cost which by the way was not what I was expecting. When I originally ordered the vehicle, I was contacted by the Sales Mgr. who informed me that I was going to get an $8000 increase in my price even after we had agreed on a price (which by the way was the full retail price) and it would be against the law to try to increase the price after a contact was signed by both parties. I am left not being sure who to contact at Colonial about problems, questions , ordering accessories and what was available. Mike Smith told me to reach out to him but I have not received any answers to my questions. The General Mgr, promised me the financial full disclosure on the price I finally paid but I have not received such a document. It took about a week for me to get any Registration paper work as Colonial Never reached my insurance company until I complained and complained although Colonial promised me that he had reached out to my Insurance agent in Plymouth, MA. I sent the sales person, Mike Smith many questions thinking he would be the person to answer my questions but I have not had any replies from him since I left the dealership with my new Bronco. So the answer is that I was very disappointed and hope I made the rifght decision to buy my Bronco at Colonial, not the closest Ford Dealership to my house in Marion. The trade in value I received was terrible, much lower than many offers I had received from craigslist or Facebook or even Carvanna. The General Manager had promised me a great better deal on my buying the new Bronco and that he would make sure I got a great trade in offer which was exceptionally low. I am answering these questions carefully and honestly . This was not my first Ford purchase and probably my last as this was not and still has not been a smooth deal nor do I feel appreciated. More

by m.popitz Verified Customer Verified Customer

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Excellent Service. Purchased my Mustang there in 2021 and they have serviced it since. Sales and Service are great! Purchased my Mustang there in 2021 and they have serviced it since. Sales and Service are great! More

by Tmk45 Verified Customer Verified Customer

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Colonial works with customers to find the right fit. Everyone is very helpful and friendly Everyone is very helpful and friendly More

by ADEBOE Verified Customer Verified Customer

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a a a a a a a a a a a a a a a A+ More

by ENVYREMODEL Verified Customer Verified Customer

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Mike Smith and Colonial Ford were exceptional with their professionalism and expertise throughout the buying process. I recommend this dealership to anyone interested in a Ford vehicle. professionalism and expertise throughout the buying process. I recommend this dealership to anyone interested in a Ford vehicle. More

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Very pissed off to find 3 chips on my drivers door. Careless hack opened my door against something. Other than that, a great bunch of guys at Colonial Ford. Careless hack opened my door against something. Other than that, a great bunch of guys at Colonial Ford. More

by tsttruck Verified Customer Verified Customer

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A pleasure to work with for the many vehicles in my landscape company fleet. Will definitely be doing business with them again in the future! landscape company fleet. Will definitely be doing business with them again in the future! More

by JFYOUNGCO Verified Customer Verified Customer

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I purchased my Edge @ Colonial just after they moved to Pilgrim Hill rd they've always handle all issues with as professionals .. Pilgrim Hill rd they've always handle all issues with as professionals .. More

by HOLMESKTH1620 Verified Customer Verified Customer

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GREAT EXPERIENCE HIGHLY RECOMMEND COLONIAL FORD FOR SALES SERVICE AND PARTS . THE SALES SERVICE AND PARTS TEAM WENT ABOVE AND BEYOND MY EXPECTATIONS . SERVICE AND PARTS . THE SALES SERVICE AND PARTS TEAM WENT ABOVE AND BEYOND MY EXPECTATIONS . More

by luisjflavio Verified Customer Verified Customer

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Great place, friendly and helpful. Would highly recommend to our family and friends .Love the truck Would highly recommend to our family and friends .Love the truck More

by dotmorris Verified Customer Verified Customer

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