Gracie Agosto | Page 6

It was a pleasure dealing with empire Toyota. From start to finish, it was an excellent experience. No “nickle and diming “ and no pushy sales techniques. A quality dealership with fantastic service. to finish, it was an excellent experience. No “nickle and diming “ and no pushy sales techniques. A quality dealership with fantastic service. More

by LAURAPALM3KIDS Verified Customer Verified Customer

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It was a good experience because they are are friendly’m m m m m m m m m m m m m m m m m m m m m m m m m m m m m More

by gaokun16 Verified Customer Verified Customer

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It was a great experience getting my new vehicle from this dealership! Gracie and Carmen are awesome! It was an easy and straight forward process! this dealership! Gracie and Carmen are awesome! It was an easy and straight forward process! More

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Everything went well but I didn’t coerced the car to include car mats since I leases 4 Toyota’s and all 4 included mats. I was told that the mat’s needed to purchased for $160. Not happy about that. include car mats since I leases 4 Toyota’s and all 4 included mats. I was told that the mat’s needed to purchased for $160. Not happy about that. More

by JOHNDALLO Verified Customer Verified Customer

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The staff was very patient and professional. It a very pleasant experience to buy a car from them. Special thanks to Kristin DIGESARO, Gracie Agosto, and to Larry Velasquez. They are great assets to the c pleasant experience to buy a car from them. Special thanks to Kristin DIGESARO, Gracie Agosto, and to Larry Velasquez. They are great assets to the company .My hat off to them More

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I appreciated the attention Gracie & Kristen provided to us when we were turning in and leasing a new car. Gracie was friendly, patient & listened to our concerns & made sure that we were satisfied with the us when we were turning in and leasing a new car. Gracie was friendly, patient & listened to our concerns & made sure that we were satisfied with the terms of the please. Kristen helped speed the process and was with us till the completion of the transaction. It surely made what was supposedly a stressful experience to one that was good and pleasant. Thank you Gracie & Kristen. More

by TORRENCES240 Verified Customer Verified Customer

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It is an excellent service, as there are very few in Long Island, it has nothing to envy to any service. Excellent Staff, cordial and very professional in what respects their work. Congratulations Island, it has nothing to envy to any service. Excellent Staff, cordial and very professional in what respects their work. Congratulations More

by ANTOVARGAS740 Verified Customer Verified Customer

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Sales person called my auto insurance and (without my knowledge, dropped the policy on my vehicle before I took possession of the new vehicle. Sales Person allowed me to leave the dealership without my knowledge, dropped the policy on my vehicle before I took possession of the new vehicle. Sales Person allowed me to leave the dealership without my registration sticker. Sales manager emailed me stating that both the heated seats and remote start had been installed in the car I was looking to buy, When I went to pick up the car, I found out that the remote start was not installed. Had I not asked the sales person how to use the remote start, I would have left the dealership thinking that it had been installed. Sales person had poor knowledge of the vehicle. Did not know whether or not my RAV4 came with a cargo liner. Sales person had poor knowledge of how the Service Dept works. When asked if I should make an appointment to bring the car to have the remote start installed, he told me I didn't have to and that was incorrect. Installation of remote start took two days. Service coordinator was not proactive in keeping us informed about the status of the job. More

by JOANIRAPEIXOTO Verified Customer Verified Customer

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Cesar Sandoval:He is very friendly He is very very Cesar Sandoval: He is very friendly He is very very Helpful and He is Excellent sale Person He have great Personality He make as feel at Home we Real Cesar Sandoval: He is very friendly He is very very Helpful and He is Excellent sale Person He have great Personality He make as feel at Home we Really appreciate have wonderful everything thank you 🙏🙏❤❤ More

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Hi Leo, As far as a service rating, Gracie was an Hi Leo, As far as a service rating, Gracie was an absolute pleasure, easy to deal with and very accommodating. The day we picked up the car, Edwin w Hi Leo, As far as a service rating, Gracie was an absolute pleasure, easy to deal with and very accommodating. The day we picked up the car, Edwin was very busy-it being the end of the month my dad and I both were understanding. Since going home with the car, both my dad and I have tried to reach him. My dad through email and myself by phone. My dad had no response. I spoke with him once by phone regarding both the EZ pass as well as the previous lease payment issue. He assured me he’d check the service department the following morning about the EZ pass and call me first thing- I never heard from him. I tried him numerous times over a week period and left numerous messages. Never a reply until you confirmed you had it to my dad earlier today. He also said he’d contact accounting and get some confirmation about the previous lease and let my dad or I know. Also never contacted either of us. This conversation was 3 weeks ago. We appreciate you finally resolving both the issues, but not a good feeling to feel like once the car is sold you can’t get a call back. Appreciate your help, Hollie Linden More

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