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Gus Alatorre
Gus Alatorre at Toyota of Lancaster

Gus Alatorre | Page 12

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
421 Reviews
4.7

421 Reviews

Write a Review

421 Reviews of Gus Alatorre

January 09, 2025

Dealership Rating
Employee Rating

Good service good service good service good service good service good service good service good More

by Bakerboyblue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2025

Toyota of Lancaster responded

Thank you so much for your positive review. We appreciate you choosing us and hope to welcome you back soon!

January 09, 2025

Dealership Rating
Employee Rating

Excellent dealer. They found the problem why my tires always show the sensor light on. See you in few days to do the service again. More

by Noemail20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2025

Toyota of Lancaster responded

Thank you for your review. I'm glad to hear our team was able to address your concerns. Please reach out if you have any questions or concerns.

January 06, 2025

Dealership Rating
Employee Rating

awesome nice and efficient explained future service and was quick with repairs and cost of new parts More

by JGambina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Annie Vodegel, Chanin Yescas

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Jan 06, 2025

Toyota of Lancaster responded

Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

January 05, 2025

Dealership Rating
Employee Rating

Everyone who works there is very friendly. They got the work done in a very timely fashion. I will go back. More

by Ckg369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Annie Vodegel, Chanin Yescas

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Jan 06, 2025

Toyota of Lancaster responded

Your review means a lot to us. We always strive to give our best to help our customers and I’m glad that we exceeded your expectations. We hope to see you again soon!

January 03, 2025

Dealership Rating
Employee Rating

Professional clean very nice to talk to no problems at all very helpful and friendly would highly recommend More

by SEANCAJN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Jeff Calero , Annie Vodegel, Chanin Yescas

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Jan 03, 2025

Toyota of Lancaster responded

Thanks so much for your feedback! It makes our day hearing about how much our customers love the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you in our store again.

December 31, 2024

Dealership Rating
Employee Rating

I’ve been a loyal Toyota owner and patron for over 30 years. I’ve had 4 RAV4’s. Love them all. I do miss your free car washes though. Covid is over, it would be nice if you could bring it back. 😊 More

by hannabanana5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Doyle, Douglas Velasco

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Jan 03, 2025

Toyota of Lancaster responded

Thanks for your great review of our service. We’ve passed your kind words on to our team. The team is passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. We value our customer’s feedback for helping us to keep improving our service.

December 20, 2024

Dealership Rating
Employee Rating

Fantastic service, as always. We always look forward to seeing all those smiling faces. Thank you! More

by jesse61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Annie Vodegel, Chanin Yescas

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Dec 25, 2024

Toyota of Lancaster responded

We are glad to hear we provided you with top-notch service! We appreciate the feedback and look forward to assisting you again.

December 18, 2024

Dealership Rating
Employee Rating

Overall satisfaction trustful kindness done promptly I been a happy customer for More than 20 years More

by TITA0157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Asaad, Sean Preston, Jamie Gawellek , Cristian Alvarez, Eddie Alvarez

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December 15, 2024

Dealership Rating
Employee Rating

Friendly, knowledgeable, honest service. I even bring my Chevy truck there. I highly recommend this dealership for sales and service. More

by RFM59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Annie Vodegel, Chanin Yescas

Report | Print
Dec 16, 2024

Toyota of Lancaster responded

We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

December 14, 2024

Dealership Rating
Employee Rating

Worst service possible, they do not check their work! Never going back. Twice I’ve had to return the car for work paid for. Purchase the car there and all the service since 2013 never missing an appointm More

by Do go back is my screen name!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Dec 16, 2024

Toyota of Lancaster responded

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

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