Gus Alatorre
Gus Alatorre at Toyota of Lancaster

Gus Alatorre | Page 13

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
422 Reviews
4.7

422 Reviews

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422 Reviews of Gus Alatorre

December 14, 2024

Dealership Rating
Employee Rating

Worst service possible, they do not check their work! Never going back. Twice I’ve had to return the car for work paid for. Purchase the car there and all the service since 2013 never missing an appointm More

by Do go back is my screen name!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 16, 2024

Toyota of Lancaster responded

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

December 13, 2024

Dealership Rating
Employee Rating

Always nice prompt, I've never had a problem with their service. Never have to wait too long More

by kellebee22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2024

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

December 11, 2024

Dealership Rating
Employee Rating

Excellent and very professional. always finish the job on time , I never have problems with this dealer. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Larios, Douglas Velasco , Annie Vodegel

Dec 12, 2024

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

December 06, 2024

Dealership Rating
Employee Rating

The service writers are nice and professional. Best part of the service writers is the are honest about their service and how long it takes More

by Bigrobdigga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2024

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

December 04, 2024

Dealership Rating
Employee Rating

Gustavo was very helpful. I highly recommend him! Thank you for servicing my car. You guys are awesome! More

by Seniababy!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2024

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

November 30, 2024

Dealership Rating
Employee Rating

The time it took to get my vehicle ready was way to long but the outcome was good More

by MARYPARRISH94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 02, 2024

Toyota of Lancaster responded

We're sorry to hear that you had a long wait time and that it was not up to your standards. We understand how frustrating this can be and we apologize for any inconvenience.

November 28, 2024

Dealership Rating
Employee Rating

Great the best helpfull they understand my need they resolved my problems friendly I no more to say More

by ANGELESR5311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo, Douglas Velasco

Nov 29, 2024

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

November 27, 2024

Dealership Rating
Employee Rating

Gustavo did an excelent customer service i am very happy the work performed was profesional More

by triguerossara
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Nov 27, 2024

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him.

November 26, 2024

Dealership Rating
Employee Rating

The service sales guy was so rude. It was such a bad experience. He would not lesten to me about what happened to my car he didnt try to explain anything either. He refused to do the s More

by Service Auditor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Oscar Garcia, Michael Wengert, Eddie Gonzalez , Sonny Asaad

November 25, 2024

Dealership Rating
Employee Rating

Always very helpful! Checking in is easy as well as leaving my car and setting up a pick up! More

by yesenia.a1092
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2024

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

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