Gus Alatorre
Gus Alatorre at Toyota of Lancaster

Gus Alatorre | Page 17

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
422 Reviews
4.7

422 Reviews

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422 Reviews of Gus Alatorre

October 06, 2024

Dealership Rating
Employee Rating

Great service. Comfortable waiting area. Could use a bite more power outlets for lap tops. More

by montalvodave@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 07, 2024

Toyota of Lancaster responded

Once again, thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

October 05, 2024

Dealership Rating
Employee Rating

I have used this dealership since moving back to California five years ago. I have been.very pleased with the excellent quality of service and very friendly staff. More

by PSUTHERLAND19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo, Melissa Larios , Joe Garcia, Service Department

Oct 07, 2024

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

October 05, 2024

Dealership Rating
Employee Rating

Gustavo was great! He gave great customer service! He should be given a raise for certain! More

by nowayjose543
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 07, 2024

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

October 04, 2024

Dealership Rating
Employee Rating

It was easy to book my appointment, everyone is really polite, and the service was faster than I expected. More

by rachelle.smith4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: U.B. Dominguez

Oct 04, 2024

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

October 02, 2024

Dealership Rating
Employee Rating

People here are very friendly. Great service. My cars work get taken care of. Service advisors are always on task. More

by AGUERRA1906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brenda

Oct 02, 2024

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

September 28, 2024

Dealership Rating
Employee Rating

The service writer, Gustavo, provided outstanding customer service. Vehicle was delivered as promised and in time. Thank you. More

by Mr T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 30, 2024

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

September 26, 2024

Dealership Rating
Employee Rating

Gustavo has always been great and done everything within his hands to ensure the proper repair of my 20 Avalon. Unfortunately the car keeps malfunctioning to what is not his fault but He is made sure I know More

by LESTERPELAEZ86
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: U.B. Dominguez, Melissa Larios , Eddie was also very helpful last time I was there

Sep 27, 2024

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

September 26, 2024

Dealership Rating
Employee Rating

The dealership was very plush. This sales team was very helpful. Overall, I had a very good experience. I would recommend Toyota of Lancaster to anyone purchase your next purchase More

by heintzwilliam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 27, 2024

Toyota of Lancaster responded

We are thankful for your recommendation of our dealership. Thank you for sharing your rating with us and the community.

September 25, 2024

Dealership Rating
Employee Rating

Toyota of Lancaster have professional and kind people that work there. I always have a wonderful experience with the service department, parts department and sales team. More

by T laughton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2024

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

September 24, 2024

Dealership Rating
Employee Rating

I enjoy the convenience of the late schedule; since there is no shuttle service available, being able to drop off and pick up the vehicle at late hours is very helpful. I was able to drop my vehicle off arou More

by benjamin melendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 24, 2024

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

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