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Gus Alatorre
Gus Alatorre at Toyota of Lancaster

Gus Alatorre | Page 18

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
422 Reviews
4.7

422 Reviews

Write a Review

422 Reviews of Gus Alatorre

September 23, 2024

Dealership Rating
Employee Rating

Great rep who to care of me and explain to detail. .he needs a raise More

by eddie.cst2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Annie Vodegel, Chanin Yescas

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Sep 23, 2024

Toyota of Lancaster responded

Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each customer.

September 23, 2024

Dealership Rating
Employee Rating

Good place to get your car serviced. Was constantly updated by my service rep. Thank you More

by alfrican75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Annie Vodegel, Chanin Yescas

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Sep 23, 2024

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our team

September 22, 2024

Dealership Rating
Employee Rating

Very cooperatives and energetic staff. close to our house and very convenient for us at all. More

by Rinachauhan5175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Oscar Garcia, Eddie Gonzalez, Felipe Torres, Andrew Gonzalez , Geoff Yeager

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Sep 23, 2024

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

September 19, 2024

Dealership Rating
Employee Rating

Pulling a oil plug watching oil drain replacing plug changing oil filter, rotating tires and conducting multi point inspection takes about 15 to 30 minutes not 2+ hours. More

by Thisplacesuxks710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 20, 2024

Toyota of Lancaster responded

I'm sorry to hear you were dissatisfied with your current visit. Unfortunately, we do allow 1 1/2-2 hours with an appointment to have your maintenance performed. We will be sure to look into our processes to see where we can make improvements.

September 19, 2024

Dealership Rating
Employee Rating

Long wait. Poor man’s waiting area. Refreshment / coffee seem afterthought, even employees probably will not drink. More

by Lionlegs1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 19, 2024

Toyota of Lancaster responded

We're sorry to hear it wasn't an amazing experience. Our team is constantly striving to improve, so we will do better.

September 15, 2024

Dealership Rating
Employee Rating

Best service ever, always friendly and helpful . I feel comfortable taking my car here all the time More

by SD.CRZ321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco

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Sep 19, 2024

Toyota of Lancaster responded

We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

September 07, 2024

Dealership Rating
Employee Rating

The customer service representative could be more responsive when we arrive for automotive service. We sometimes wait up to 20 minutes before we are acknowledged. More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Annie Vodegel, Chanin Yescas

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Sep 10, 2024

Toyota of Lancaster responded

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

September 07, 2024

Dealership Rating
Employee Rating

Muy buen servicio y atención al cliente y cualquier duda que tengas o pregunta ellos te ayudan en todo yo si se los recomiendo gracias 👍🏻 More

by adrian.saenz71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiara Santos

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Sep 10, 2024

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional a todos nuestros clientes y nos alegra saber que tuvo una experiencia agradable en nuestro concesionario. Apreciamos su negocio y lo valoramos como cliente.

September 05, 2024

Dealership Rating
Employee Rating

Like always friendly she was great every time I go there for help I get it never no More

by reitzm16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiara Santos , Annie Vodegel

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Sep 05, 2024

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

September 03, 2024

Dealership Rating
Employee Rating

I love the curiously of the people of Toyota of Lancaster. They truly care of taking care of their customers. Would return always. More

by T laughton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marco Mejia, Antonio Hernandez, Kevin Carraway, Douglas Velasco, Jeff Calero, Fernando Leon, Manuel Rosales , Sonny Asaad, Javier Gutierrez

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Sep 04, 2024

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

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