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Gus Alatorre
Gus Alatorre at Toyota of Lancaster

Gus Alatorre | Page 31

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
418 Reviews
4.7

418 Reviews

Write a Review

418 Reviews of Gus Alatorre

August 15, 2023

Dealership Rating
Employee Rating

Great place, great employee's. ..dont push things you don't need...on time when they tell you it will be ready...up dates to your phone More

by mr_ndrws
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: U.B. Dominguez, Kiara Santos, Melissa Larios, Douglas Velasco

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Aug 15, 2023

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

August 10, 2023

Dealership Rating
Employee Rating

I was very happy with the service and Gus was very thorough with explaining what they did to my car. More

by RACHRODRIGUEZ8858
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 10, 2023

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

August 10, 2023

Dealership Rating
Employee Rating

Awesome experience Mr Bravo. Was on point n the snacks lady is adorable I’ll definitely return More

by ANNNEBBLETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Annie Vodegel, Chanin Yescas

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Aug 10, 2023

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

August 07, 2023

Dealership Rating
Employee Rating

Excellent service. Very efficient. Never keeps me waiting longer than expected.. Friendly people. There is service closer to my home but I like these people. More

by cleocola36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Annie Vodegel, Chanin Yescas

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Aug 07, 2023

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

August 06, 2023

Dealership Rating
Employee Rating

The last service I did not have a good experience with my service, mejórenlo el servicio More

by cortlorenz70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Annie Vodegel, Chanin Yescas

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Aug 07, 2023

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional para todos nuestros clientes. Lamento escuchar que su experiencia con nosotros no cumplió con sus expectativas. Valoramos su negocio y nos gustaría tener la oportunidad de resolver este problema. Por favor, no dude en llamarme directamente en (661) 952-2103

July 29, 2023

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Employee Rating

I really liked the service and you guys did a amazing job with my car More

by Marisol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2023

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

July 27, 2023

Dealership Rating
Employee Rating

,Professional, knowledgeable,,helpful! ! great communication,,on time, comfortable waiting area, friendly,honest, explain the diagnostic results, Jesus Ch More

by nursepj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

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Jul 27, 2023

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

July 26, 2023

Dealership Rating
Employee Rating

The customer service staff always changes. Most of them when I ask for pricing on they don't respond. The part department staff is deplorable especial one long time employee. More

by EJOAQUIN196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Kiara Santos

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Jul 26, 2023

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention. If you do need any pricing in the future please feel free to contact me at (661) 952-2103

July 26, 2023

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Employee Rating

I really don’t want to write this right now. It seems I’m being forced to do it More

by SWEET4HIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 26, 2023

Toyota of Lancaster responded

I appreciate you taking time out to leave some feedback but we don't want you to feel forced in any way. If you have any other questions or concerns please reach out to me at (661) 952-2103

July 22, 2023

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Employee Rating

Everything was completed with perfection! I truly love my 2020 Toyota Camry! It's the zbest! More

by jacksonravonya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo , Annie Vodegel

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Jul 24, 2023

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve our loyal Toyota customers. Have a wonderful day!

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