Gus Alatorre
Gus Alatorre at Toyota of Lancaster

Gus Alatorre | Page 35

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
418 Reviews
4.7

418 Reviews

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418 Reviews of Gus Alatorre

May 27, 2023

Dealership Rating
Employee Rating

They we’re really professional and they took good care of my car and I’m thankful for it! More

by GABYHR23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Carmen Perez, Annie Vodegel, Chanin Yescas

May 30, 2023

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

May 26, 2023

Dealership Rating
Employee Rating

I was from out of town but they explained everything in great detail. Everyone was helpful and courteous. More

by DATUIN.CHRISTIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2023

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

May 20, 2023

Dealership Rating
Employee Rating

Fantastic! I have dealt with 4 or 5 Toyota dealerships and they are excellent. Toyota of Lancaster is one of the best . The staff are great. Very friendly. Cou More

by Sfpharies and venza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2023

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

May 17, 2023

Dealership Rating
Employee Rating

Happy that I was able to drop off my car for an oil change, go to the gym next door and then come back to pick it up. More

by Miseli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Carmen Perez, Annie Vodegel, Chanin Yescas

May 17, 2023

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

May 14, 2023

Dealership Rating
Employee Rating

They were helpful, and made things convenient for my needs. Thank for all you do! More

by rachelle.miss4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2023

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

May 09, 2023

Dealership Rating
Employee Rating

Got me in fast and out fast. Service dept was available for any questions to be answered More

by tuckeraguirre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2023

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

May 07, 2023

Dealership Rating
Employee Rating

Poor customer service and lack of professionalism and work ethic. No follow up from the Supervisor's to the staff. More

by navasmaria960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: U.B. Dominguez

May 08, 2023

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

May 06, 2023

Dealership Rating
Employee Rating

Service has declined in the last 2 years I’ve been a customer for approximately 15 years More

by lgwenlarry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston

May 08, 2023

Toyota of Lancaster responded

I am reaching out to learn more about your experience so I can appropriately address your situation. Please feel free to call me directly at (661) 952-2103

May 05, 2023

Dealership Rating
Employee Rating

Always great service and good communication never fails. Douglas and Gus are my go to service advisors More

by nette_0109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

May 05, 2023

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

May 02, 2023

Dealership Rating
Employee Rating

All services provided have been completed in a timely manner and vehicle returned within estimated time. All questions have been answered beyond expectations. Without question I will continue to have car More

by lynxddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2023

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

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