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Gus Alatorre
Gus Alatorre at Toyota of Lancaster

Gus Alatorre | Page 35

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
427 Reviews
4.7

427 Reviews

Write a Review

427 Reviews of Gus Alatorre

June 12, 2023

Dealership Rating
Employee Rating

I had a bad experience first time in there. I parked the car 20 minutes no one came in & I didn’t see no one all people are mad 😡 for no reason no one’s talk.I don’t wanna go back there More

by Choyon88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Carmen Perez, Annie Vodegel, Chanin Yescas

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Jun 12, 2023

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention. Let me know if there is anything we can do to keep your business.

June 08, 2023

Dealership Rating
Employee Rating

Great service got my car back fast. Would recommend. Can’t wait to go back More

by sabedelahad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Carmen Perez, Annie Vodegel, Chanin Yescas

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Jun 08, 2023

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

June 07, 2023

Dealership Rating
Employee Rating

I appreciate that they kept on me to bring my car in for a recall. More

by dgates7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 07, 2023

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

June 04, 2023

Dealership Rating
Employee Rating

Excellent customer service, fantastic way of handling our families preferences. Super excited for the new ride ! Definitely will be recommending and directing to Henry. More

by Esparzamarie.stu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sonny Asaad, Henry Guzman

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Jun 05, 2023

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

June 01, 2023

Dealership Rating
Employee Rating

Always get fast and friendly service with or with out appointment.Kept informed about any issue with car also the progress and estimate of cost. Thank More

by dicastillo3434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Annie Vodegel

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Jun 02, 2023

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

May 31, 2023

Dealership Rating
Employee Rating

I enjoy not having to do this myself because I don’t have a lift. More

by KASHRICHARD87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 31, 2023

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience!

May 30, 2023

Dealership Rating
Employee Rating

Very professional individual knowledgeable of his profession and sincere character real please with my visits More

by omeezeaybub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Carmen Perez, Annie Vodegel, Chanin Yescas

Report | Print
May 30, 2023

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

May 29, 2023

Dealership Rating
Employee Rating

Joseph & Ricardo Your the man ! Keep up the Excellent, Professional Customer service !!! Lancaster toyota #1 More

by benjiejoseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Boghos, Ricardo Vazquez , Joe Garcia , Greg Acuna

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May 30, 2023

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with them.

May 27, 2023

Dealership Rating
Employee Rating

The dealership at Lancaster always provides wonderful and efficient service. We have been coming here for years. More

by Sash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Carmen Perez, Annie Vodegel, Chanin Yescas

Report | Print
May 30, 2023

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our entire team.

May 27, 2023

Dealership Rating
Employee Rating

They we’re really professional and they took good care of my car and I’m thankful for it! More

by GABYHR23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Carmen Perez, Annie Vodegel, Chanin Yescas

Report | Print
May 30, 2023

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

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