Gus Alatorre
Gus Alatorre at Toyota of Lancaster

Gus Alatorre | Page 36

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

Contact Me
4.7
427 Reviews
4.7

427 Reviews

Write a Review

427 Reviews of Gus Alatorre

May 26, 2023

Dealership Rating
Employee Rating

I was from out of town but they explained everything in great detail. Everyone was helpful and courteous. More

by DATUIN.CHRISTIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2023

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

May 20, 2023

Dealership Rating
Employee Rating

Fantastic! I have dealt with 4 or 5 Toyota dealerships and they are excellent. Toyota of Lancaster is one of the best . The staff are great. Very friendly. Cou More

by Sfpharies and venza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2023

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

May 17, 2023

Dealership Rating
Employee Rating

Happy that I was able to drop off my car for an oil change, go to the gym next door and then come back to pick it up. More

by Miseli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Carmen Perez, Annie Vodegel, Chanin Yescas

May 17, 2023

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

May 14, 2023

Dealership Rating
Employee Rating

They were helpful, and made things convenient for my needs. Thank for all you do! More

by rachelle.miss4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2023

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

May 09, 2023

Dealership Rating
Employee Rating

Got me in fast and out fast. Service dept was available for any questions to be answered More

by tuckeraguirre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2023

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

May 07, 2023

Dealership Rating
Employee Rating

Poor customer service and lack of professionalism and work ethic. No follow up from the Supervisor's to the staff. More

by navasmaria960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: U.B. Dominguez

May 08, 2023

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

May 06, 2023

Dealership Rating
Employee Rating

Service has declined in the last 2 years I’ve been a customer for approximately 15 years More

by lgwenlarry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston

May 08, 2023

Toyota of Lancaster responded

I am reaching out to learn more about your experience so I can appropriately address your situation. Please feel free to call me directly at (661) 952-2103

May 05, 2023

Dealership Rating
Employee Rating

Always great service and good communication never fails. Douglas and Gus are my go to service advisors More

by nette_0109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

May 05, 2023

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

May 02, 2023

Dealership Rating
Employee Rating

All services provided have been completed in a timely manner and vehicle returned within estimated time. All questions have been answered beyond expectations. Without question I will continue to have car More

by lynxddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2023

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

April 28, 2023

Dealership Rating
Employee Rating

Very satisfied with the service. They were on time and the final cost matched the estimate. More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2023

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

...
36
...

Dealership Inventory (258 Vehicles)

used 2024 Chevrolet TrailBlazer car, priced at $23,605
2024 Chevrolet TrailBlazer
used
Mosaic Black Metallic exterior
Automatic
Front-wheel Drive
used 2020 Toyota Corolla car, priced at $19,621
2020 Toyota Corolla
used
Celestite exterior
Automatic
Front-wheel Drive
used 2024 Toyota RAV4 car, priced at $28,110
2024 Toyota RAV4
used
Midnight Black Metallic exterior
Automatic
Front-wheel Drive
used 2024 Chevrolet Malibu car, priced at $18,921
2024 Chevrolet Malibu
used
Lakeshore Blue Metallic exterior
Automatic
Front-wheel Drive
used 2024 Mazda Mazda3 car, priced at $20,410
2024 Mazda Mazda3
used
Platinum Quartz Metallic exterior
Automatic
Front-wheel Drive
new 2026 Toyota 4Runner car, priced at $47,990
2026 Toyota 4Runner
new
Underground exterior
Automatic
Four-wheel Drive