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Hailee Politz
Hailee Politz at Toyota of Scranton

Hailee Politz

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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5.0
52 Reviews
5.0

52 Reviews

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52 Reviews of Hailee Politz

October 13, 2025

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All maintenance items are reviewed with me before any work is completed. There is no pressure to complete an item that is not critical. Haliee always does an excellent job with my maintenance on both of More

by CHADWICK_LANGE
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Brian Burgess, Stephanie McNair, Jason Palmigiano

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Oct 14, 2025

Toyota of Scranton responded

Hi Chadwick, Thank you for sharing your thoughtful feedback! We’re so glad to hear that Hailee continues to provide you with clear communication and no-pressure service. It’s great knowing you trust her to keep both of your Toyotas in excellent condition. We truly appreciate your loyalty and look forward to seeing you at your next visit! Warm regards, The Service Team Toyota of Scranton

September 10, 2025

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Hailee was excellent to work with. Great service every time and she is very good at explaining what needs to be done and what services could wait until later. More

by STEWARTJ0
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Recommend Dealer
Yes
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Sep 10, 2025

Toyota of Scranton responded

STEWARTJO, Thank you for your kind words! We’re so glad to hear Hailee consistently provides excellent service and clear explanations — she’s a true pro at helping our guests feel informed and comfortable. We’ll be sure to share your feedback with her! Warm regards, The Service Team Toyota of Scranton

August 23, 2025

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When servicing my truck, I always wait. Hailee always keeps me informed as to the progress and approximate finish time. overall the wait time is reasonable and service is good. More

by epags1291
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 25, 2025

Toyota of Scranton responded

epags1291, Thank you for your thoughtful feedback! We’re so glad to hear that Hailee keeps you updated throughout your visit and that the service team makes your wait time reasonable. We’ll be sure to share your kind words with her. We appreciate your continued trust in Toyota of Scranton and look forward to taking care of your truck again! Warm regards, The Service Team Toyota of Scranton

August 01, 2025

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Went in for a free tire rotation for my 2024 RAV 4 less than 18,000 miles and left with an estimate for 2100 dollars of work they said needed to be done on my car that I have had for 14 months . They sh More

by mahoney1134
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 01, 2025

Toyota of Scranton responded

mahoney1134, Thank you for sharing your feedback. We're very sorry to hear about your recent experience and understand how frustrating this must have been for you. Our goal is always to provide clear, honest recommendations based on each vehicle’s condition, but we never want our guests to feel overwhelmed or pressured. We’d appreciate the opportunity to review your visit and discuss the concerns in more detail. Please feel free to reach out to me directly at 570.702.8776, as we’d like to regain your trust and ensure your confidence in both your vehicle and our service. Regards, Mary Jo Preno VP of Guest Experience Toyota of Scranton

July 10, 2025

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Professional ,friendly people and good service. Best wishes for your and the company keep going More

by YESILOVEGOD27
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Service Time
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair, Alan Aimer, Kacie Greico, Tom Kirkpatrick, Kevin Morrow, David Grieco, james Brown, John Boyer, Jon Higgins

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Jul 10, 2025

Toyota of Scranton responded

YESILOVEGOD27, Thank you for the wonderful feedback! We're happy to hear you experienced professional, friendly service during your visit. Your kind words and well wishes mean a lot to our team. We look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

July 02, 2025

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The dealership is great and I'm always pleased with the service. What's annoying is the 15-word minimum on this review. More

by bill
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Recommend Dealer
Yes
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Jul 03, 2025

Toyota of Scranton responded

bill, Thank you for the great feedback—and for sticking with us through the 15-word minimum! We're happy to hear you're always pleased with the service and truly appreciate your continued support! Warm regards, The Service Team Toyota of Scranton

June 30, 2025

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As always a fine service experience. My service advisor was professional, knowledgeable, and able to answer my questions. Hailee represents Toyota of Scranton well. Car was ready as prom More

by MLHIMKA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples

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Jul 01, 2025

Toyota of Scranton responded

MLHIMKA, Thank you for the thoughtful review! We're so glad to hear that Hailee and Tiffany took great care of you and made the process smooth from start to finish. We truly appreciate your continued trust in us and look forward to providing you with many more “happy endings” in the future! Warm regards, The Service Team Toyota of Scranton

June 09, 2025

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Quick professional and Hailie was clear what was going to be done and efficient she was professional knows her job More

by JEREMYRFITCH83
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 13, 2025

Toyota of Scranton responded

jeremyrfitch83, Thank you for the great feedback! We're so glad to hear your experience was quick and professional, and that Hailie clearly communicated everything and delivered efficient service. She’s a valued member of our team, and we’ll be sure to share your kind words with her. We appreciate your visit and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

May 28, 2025

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JEFF FELKOWSKI WAS A HASSLE FREE SALES PERSON. VERY POLITE AND INFORMATIVE. HIS OTHER CO WORKERS THAT WE MET WERE ALSO POLITE AND COURTEOUS. TOYOTA OF SCRANTON IS AN EXCELLENT DEALERSHIP CARING AB More

by PDECPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Cali, JOE?

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May 29, 2025

Toyota of Scranton responded

PDECPA, Thank you for the fantastic review! We're so glad to hear that Jeff Felkowski made your experience hassle-free and informative. It's also wonderful to know the rest of our team left a positive impression. At Toyota of Scranton, we take pride in putting our customers first, and your kind words truly mean a lot. We appreciate your trust and look forward to assisting you again in the future! Take care, The Toyota of Scranton Team

May 23, 2025

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Employee Rating

Hailee is always super pleasant and professional to deal with! She is friendly, she explains things and a pleasure to deal with. Toyota lucky to have her! More

by CKTRENT
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 25, 2025

Toyota of Scranton responded

Hi CKTRENT, Thank you so much for the kind words about Hailee! We're thrilled to hear she continues to make your visits such a positive experience. Her professionalism, friendly attitude, and clear communication truly make her an asset to our team. We’re lucky to have her—and even luckier to have guests like you! Warm regards, The Service Team Toyota of Scranton

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