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Justyn Richards
Justyn Richards at Toyota of Scranton

Justyn Richards

Estimator

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4 Reviews
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4 Reviews

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4 Reviews of Justyn Richards

June 26, 2026

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Worthless platinum warranty that covers nothing. Truck has been to the dealership 2 times still not fixed. Never buy another Toyota, very disappointed with problems with the truck!! Unresolved daily More

by KEVINHANNON672
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Thomas, Mary Jo Preno, Jammie Marcen, Pat Gallagher, Brian Cloud, Tara Perri, Stephen Dudascik, Jim Forti, Alayna Harding

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Jun 26, 2026

Toyota of Scranton responded

Kevivhannon672, Thank you for sharing your feedback. I understand how disappointing it is when a warranty claim does not receive the outcome you were hoping for, especially after bringing your truck in more than once. Our team submitted your paint concern to Toyota for warranty consideration and advocated on your behalf throughout the process. While we understand your frustration, the warranty determination was made by Toyota and was not a decision made by Toyota of Scranton. I appreciated the opportunity to speak with you about your concerns, and I'm sorry we were not able to provide the resolution you were seeking. If you have additional questions or would like to discuss your experience further, please don't hesitate to contact me. Mary Jo Preno Guest Experience Manager Toyota of Scranton

April 24, 2026

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Ashley us always a joy to work with as mh advisor a shower rhe dealers techs are the best. More

by rjs671
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley Ochwat, Jim Forti

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Apr 28, 2026

Toyota of Scranton responded

rjs671, Thank you for the wonderful review! We’re so glad to hear Ashley is always a joy to work with and that you have confidence in our technicians as well. We truly appreciate your kind words and your trust in Toyota of Scranton. We look forward to taking great care of you again in the future! Take care, ~The Service Team Toyota of Scranton

March 18, 2026

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No matter where I am in the world, I’ll always choose Scranton Toyota. Their customer service is incredible, and their communication is outstanding. More

by Sheila91
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: james Brown, John Boyer, Hailee Politz, Ashyia Blakey , Katherine Robels

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Mar 18, 2026

Toyota of Scranton responded

Sheila91, Thank you so much for your incredible loyalty—it truly means the world to us! No matter where you are, knowing you would still choose Toyota of Scranton says everything about the trust you’ve placed in our team. We’re so glad our customer service and communication have made a lasting impression. That’s exactly what we strive for every day. We sincerely appreciate you and look forward to continuing to take great care of you whenever you need us! Warm regards, MJ Preno Vice President of Guest Experience

February 05, 2026

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Employee Rating

Excellent dealership! Great employee's, prices and service. The location is convenient and the showroom is very clean and welcoming More

by MG166
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Doug Stahl, Mary Jo Preno, Brad Dwyer, John Lawler, Patrick Kasson , Jordan Winkler

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Feb 05, 2026

Toyota of Scranton responded

MG166, Thank you so much for the 5-star review! We truly appreciate your kind words about our team, pricing, and service. We’re also glad you found our location convenient and our showroom clean and welcoming. Thank you again for choosing Toyota of Scranton—we look forward to seeing you again! Warm regards, Mary Jo Preno Vice President of Guest Experience

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