Haylie Agosto
Haylie Agosto at Beaver Toyota St. Augustine
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Haylie Agosto | Page 2

Service Concierge

Beaver Toyota St. Augustine

2995 US Highway 1 S
St. Augustine, FL 32086

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4.5
36 Reviews
4.5

36 Reviews

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36 Reviews of Haylie Agosto

August 02, 2022

Dealership Rating
Employee Rating

On time kept me informed, informative and thorough! Devlon was a very polite and knowledgeable service writer! More

by dvangorden0527
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

July 18, 2022

Dealership Rating
Employee Rating

On June 28th. Beaver Toyota serviced my car or so I think. I had wipers,filters, battery all replaced. Oil and filter. Tires supposedly replaced I thought.i am dis More

by Vickydavis12
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Robert Cotney

Jul 19, 2022

Beaver Toyota St. Augustine responded

We are very sorry that you didn't have the best experience here at Beaver. I spoke with our service manager after he spoke to your husband and he is issuing a check for your battery. We will speak with the service advisor involved and the tech and reach out to you.

Jul 19, 2022

Vickydavis12 responded

You couldn't even call me. You have my information. I'm the one it happened to. Oh but lets try to fix this review publicly. I see where the customer counts. The labor and everything is $186 and change for the battery. Your crew let me leave with a nail in my tire. Told me to go have it plugged. They couldn't patch it. That's fine. Could have put it on the back in case it blew out. Left the old wipers under my hood. They flew out while i was driving. My cabin filter better be yours. I paid for one. You have a copy. You can see exactly. Thank you for the awesome service. NOT!!!!! Unacceptable.

Jul 21, 2022

Beaver Toyota St. Augustine responded

I am very sorry, I am out of the office sick. I will make sure to call or have someone call by week end.

Jul 21, 2022

Vickydavis12 responded

Wow. Wow. Wow.really. Miss Nancy West knows all about my complaint. She was gonna reach out to. What a joke. You found the time and strength to write this response. Not helping this issue. But the the world can read for themselves and all the others who have been abused by this dealership. I will write a review everywhere i can and thinking of calling Ken.. I'm tired of being taking advantage of. Thank you for caring. It really shows.

Jul 24, 2022

Beaver Toyota St. Augustine responded

I spoke with the Service Manager and he stated that he had spoken to your husband and was giving him a refund on the battery. And a sincere apology. I am not sure what more I can do but I do go back to work tomorrow and I will check on this 1st thing.

Jul 25, 2022

Vickydavis12 responded

Lets see its almost 4 pm. Monday 7/25/22..The person this happened to has yet to be contacted other than this public review. Which your trying like xxxx to make look good.. Your so called service manager never gave my husband an apology or even tried to contact me. What he said to my husband that set him off was. I HEARD YOU THE FIRST TIME..Thats a strange apology . I'm the only one putting in the work. I find out what was done to me, my husband brings my car in and nothing is done. You asked what more do i want? You and that Dealership doing their job. Noone should have to go through this. People make mistakes. This is to many and after all these responses and all the stories people are sharing and Not one person has yet to contact me. I want you all to kiss my xxx..Oh you wowed me alright. Diane West knew about my facebook complaint. This may or may not be her. The whole dealership knew my husband left furious,and yet not one person thought it appropriate to contact me. When am i supposed to get this refund on the battery with labor and why wasn't it paid to him before he left last week? I had to pay before i left, on work not done or completed..I know you have surveillance in there. Look and see if they did everything i paid for. The cabin filter is yet to be determined if it's yours. I have no way of knowing if it's yours or the original. Because noone went out and even bothered to see what was actually done when my husband drove my car there last week.The wipers, were. Their visual. My computer wasn't even reset..Oh yes, I was definitely wowed. People beware of Beaver Toyota..very pissed of client/customer

June 02, 2022

Dealership Rating
Employee Rating

Peter Nsheiwat was the first service manager who took my car noise seriously. He drove in my car and heard the noise that I have been trying to describe since I bought my car almost immediately.I really app More

by dal57staug
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Peter Nsheiwat

Jun 07, 2022

Beaver Toyota St. Augustine responded

We are happy that Peter could assist you with the noise in your car. It sounds like you found the perfect service advisor for you!

April 01, 2022

Dealership Rating

I purchased a car from beaver Toyota last year and absolutely love it. I had questions about my vehicle after the purchase and David was very helpful. The service department has also been wonderful. More

by Cassy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Seals , Hector Centeno

Apr 13, 2022

Beaver Toyota St. Augustine responded

We are happy to hear that both David and our service department have taken good care of you.

March 22, 2022

Dealership Rating
Employee Rating

Good service, professional staff! Job was completed in a timely manner! I will continue to have my car serviced at Beaver Toyota! More

by Philapachesun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 13, 2022

Beaver Toyota St. Augustine responded

Thank you so much for all the 5 stars for the employees you have worked with. We appreciate you!

Mar 23, 2022

Philapachesun responded

This a great dealership, friendly, professional staff, that go the extra step, to make sure, that you have a good experience, buying a vehicle, or having one serviced!

February 24, 2022

Dealership Rating
Employee Rating

Service specialist Steve Miller is the reason we continue to bring our vehicles to Beaver Toyota. Always outstanding service and great communication. More

by 01phonic_prelim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steven Miller

February 24, 2022

Dealership Rating
Employee Rating

Love the service and polite workers also love the coffee and donuts. Comfortable seats. Great More

by dancingqueenfl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

February 08, 2022

Dealership Rating
Employee Rating

Like the way they make you feel, It feels like you are dealing with friends thank you More

by cpchavis@aol.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Robert Cotney , Gene

December 27, 2021

Dealership Rating
Employee Rating

Beaver Toyota has taken care of me time and time again. I can trust them to get the job done every time without any stress. More

by Jessica Haire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Seals , Hector Centeno

Jan 02, 2022

Beaver Toyota St. Augustine responded

Thank you Jessica.

December 09, 2021

Dealership Rating
Employee Rating

Today was the best car purchase I have ever encountered… very easy & pretty speedy. And considering I was there to have my Camry serviced… was quite surprised to leave owning a new Venza! ( and a lower car More

by Artistwithin2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Hughes, Delvon in service 5 stars

Dec 19, 2021

Beaver Toyota St. Augustine responded

We are so happy that you could trade your Camry for a brand new Venza. What a great car and WOW to lowering your payment. Thank you!

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