Heather Liautaud | Page 2
BMW Sales Manager
BMW and Mazda of Crystal Lake
360 S Illinois Rte 31
Crystal Lake, IL 60014
Hello everyone! I will start by saying I won’t make your experience at a car dealership your typical one. I am a BMW advocate and with that passion, I get the most fulfillment getting hands on with my clients. I will assess your needs and desires to find you your perfect vehicle match. Lets not spend too much time at the desk because getting behind the wheel to discover the technology, safety, luxury and of course- performance, is the best part. Staying within your limits we can push the envelope so you can understand why BMW is named The Ultimate Driving Machine. I’ll open you up to a whole new world. So don’t miss out, I’m here to change the game and you'll find that the redundant, painful and boring days of vehicle shopping are gone.
Read moreDealership Experience
8 yrs, 10 mos
Industry Experience
8 yrs, 10 mos
Specialties & Trainings
Master Certified BMW Genius
82 Reviews
Write a Review82 Reviews of Heather Liautaud
March 31, 2023
This dealership continues to do amazing things. From sales to service, they have gone above and beyond. From sales to service, they have gone above and beyond. More
Other Employees Tagged: Dan Brzozowski, Michelle Canova, Derek Cogdill, Mike Schwarz, Devon Stovall , Ralph Sidorowicz
March 23, 2023
We recently leased our third BMW from BMW of Crystal Lake, IL. Our whole experience with the car leasing process was incredible from start to finish because of the professionals who work there. Lake, IL. Our whole experience with the car leasing process was incredible from start to finish because of the professionals who work there. Our Client Advisor, Michelle Canova, is personable, experienced, and clearly knowledgeable about BMWs. In fact, she is a certified “BMW Genius.” She is perfection in the whole car buying or leasing process. The Sales Manager, Heather, clearly explained the details of the contract and thoroughly answered any questions that we had. Any time that we have our cars in for service, we have never had an unpleasant experience. The service people are courteous, knowledgeable, and clearly explain the service details. One of the details that they do that we particularly like is the follow up after the service. Not only does it address any issues that might have arisen, but it gives us a chance to say thank you personally to the service personnel. More
Other Employees Tagged: Leah Ruscitti-Smalley, Dan Brzozowski, Michelle Canova, Derek Cogdill, Mike Schwarz
March 19, 2023
One of the best dealership experiences I've had was with BMW of Crystal Lake. There are 5+ BMW dealerships in my area, but I chose to purchase my X5M from BMW of Crystal Lake (about 800 miles away from BMW of Crystal Lake. There are 5+ BMW dealerships in my area, but I chose to purchase my X5M from BMW of Crystal Lake (about 800 miles away from me). I called out of the blue to inquire about one in stock, and the salesman, James Orton, was very responsive and shared a few details. I then worked with James & their sales manager, Heather Lublink, over the next week regarding pricing, general questions, financing, etc. Heather & James were extremely accommodating, responsive, and transparent. We reached a deal rather painlessly & I flew in to pick up the car about 2 weeks after the first call. The finance manager, Mike, was also wonderful to work with. He was straight forward, honest, and knowledgeable. Their BMW genius, Devon, was extremely professional and helpful during my airport pickup. Everyone at BMW of Crystal Lake was professional, accommodating, respectful, considerate, and just overall good people. Every negotiation felt like a normal conversation & I could tell they actually cared about my business and satisfaction. Most dealerships treated me like a nobody. Not this one! I really enjoyed working with them & getting to know everyone throughout the process. They all seemed just as excited as I was to take delivery! Big thanks to James, Heather, Mike, Devon, and everyone else involved in my X5M purchase/delivery & making it such a special day! Everyone truly went above & beyond - and it showed. I'll definitely be back for my next BMW; regardless of distance. More
Other Employees Tagged: James Orton, Mike Schwarz, Devon Stovall
December 08, 2022
We had an excellent experience working with Ralph and the team at BMW of Crystal Lake. There was no pressure and it was clear Ralph simply wanted to provide an easy, comfortable experience. We are very hap team at BMW of Crystal Lake. There was no pressure and it was clear Ralph simply wanted to provide an easy, comfortable experience. We are very happy with our purchase and I would recommend the entire team! Leah was great at coordinating our appointments, Heather greatly helped with a quick transaction, Devon is an excellent instructor on BMW technology and Mike provided an easy closing process at pickup. They all provided great support and guidance throughout the process. All very nice people to work with! More
Other Employees Tagged: Leah Ruscitti-Smalley, Mike Schwarz, Devon Stovall , Ralph Sidorowicz
November 11, 2022
Great people willing to help you through the whole process! Love them! Thank you so much!! process! Love them! Thank you so much!! More
Other Employees Tagged: Mike Schwarz , Ralph Sidorowicz
July 06, 2022
Easy to work with. Pleasant staff. Easy transaction. Dominic was very knowledgeable and helpful throughout the process . Pleasant staff. Easy transaction. Dominic was very knowledgeable and helpful throughout the process . More
Other Employees Tagged: Michelle Canova , Dominic Krisky
July 06, 2022
Working with Michelle and Dan made purchasing this car enjoyable. The entire team at BMW of Crystal Lake is knowledgeable and very easy to work with. enjoyable. The entire team at BMW of Crystal Lake is knowledgeable and very easy to work with. More
Other Employees Tagged: Leah Ruscitti-Smalley, Dan Brzozowski, Michelle Canova, Mike Schwarz, Devon Stovall , Ralph Sidorowicz
June 28, 2022
Very welcoming from walking in to stopping in with basic questions. Everyone is extremely friendly and a pleasure to speak with. questions. Everyone is extremely friendly and a pleasure to speak with. More
Other Employees Tagged: Dan Brzozowski, Mike Schwarz , Dominic Krisky
June 18, 2022
One of the best sales reps I have worked with. Goes the extra mile and is very knowledgeable in his area of expertise. Goes the extra mile and is very knowledgeable in his area of expertise. More
Other Employees Tagged: Dan Brzozowski, Mike Schwarz, Devon Stovall , Ralph Sidorowicz
May 23, 2022
Very pleasant experience. Not high pressure but asked for the sale politely. Just how I like it. Not high pressure but asked for the sale politely. Just how I like it. More
Other Employees Tagged: Alex Silva, Lucas Davis, Mike Schwarz , Dominic Krisky, Katie Spencer