Henry Zhu | Page 34

We worked with Neil, David Ferrence, Don, and Henry while buying a new Volvo and we had a great experience. Everyone at Smythe was more than welcoming and the staff we worked with made it an easy and enjoyab buying a new Volvo and we had a great experience. Everyone at Smythe was more than welcoming and the staff we worked with made it an easy and enjoyable experience! Neil worked with us to make sure we we got every incentive possible and happy with the deal, including our trade-in. We would be more than happy to come back for our future car purchases! More

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Awesome communication and friendly staff and no pressure sales tactics. Good knowledge of products too sales tactics. Good knowledge of products too More

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Gary was great as sales person Jean my delivery specialist was knowledgeable and Henry Zhu in finance was awesome specialist was knowledgeable and Henry Zhu in finance was awesome More

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I recently purchased a certified pre-owned 2021 Volvo. What an excellent experience. I actually took my old car in for service and while I was waiting and walking around Neil Amaral approached me and aske What an excellent experience. I actually took my old car in for service and while I was waiting and walking around Neil Amaral approached me and asked if I needed help. I explained my driving situation and he was so very pleasant and accommodating. Not pushy or smothering. He showed me a few cars and I told him to get back to me on Monday the following week ..which he did. I sent my husband there to meet Neil and low and behold...I am driving my "new ride". I love my Volvo and really appreciate those men who helped me. Neil was the best.! Professional and courteous and a pleasure to deal with. He kept me informed every step of the way. 10 stars for Neil in my book.!!! I came back with my husband and we had to sign all of the paperwork prepared by Henry Zhu. While this man was inundated with numerous purchases, he still had time to meticulously explain the financial aspect as he prodded along to meet all of his deadlines for the day, Again, an exceptional finance manager who was professional, pleasant and knowledgeable in this field. 10 Stars for Henry Zhu. I had to go back to the dealership to get a tutorial for all of the features in the car and that's where Alex Piriv came in. We had to re-install my Volvo remote auto start which he did. He had the patience of a saint dealing with me...but it goes without saying that he was knowledgeable about it all. And when we were done he gave me his card and advised if I needed anything else...I should reach out to him for assistance. 10 Stars for Alex. For the record, any time I need service Billy always helps me without a question. Smythe Volvo should recognize these dedicated employees which, I feel , exemplify the ultimate customer service experience. I refer my family and friends to Smythe specifically for the reason above. Neil Amaral, Henry Zhu, Alex Piriz and Billy Shannon YOU are the best! Wishing all a Happy and Healthy Holiday More

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Again, Jesus knocked it out of the park. I drove to Smythe, from Syracuse, NY, to see Jesus because of how effortless he makes the entire process. The customer service cannot be beat. I wil I drove to Smythe, from Syracuse, NY, to see Jesus because of how effortless he makes the entire process. The customer service cannot be beat. I will most definitely be back when this lease is up. More

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It was a warm welcoming environment. I couldn't have asked for a better experience. Both Alon and Henry made purchasing a car as easy as buying food. They made me feel comfortable and se I couldn't have asked for a better experience. Both Alon and Henry made purchasing a car as easy as buying food. They made me feel comfortable and secure. Explained everything step of the way, couldn’t have asked for any other dealership. More

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Vitaly was in short "excellent. " He made the evaluation and purchasing process very easy. He was professional and provided feedback (but no pressure) allowing us to make the decisi " He made the evaluation and purchasing process very easy. He was professional and provided feedback (but no pressure) allowing us to make the decision. More

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Bob Cerza was an absolute delight to work with! He was incredibly prompt and thorough in his email and phone responses. Not only did he secure me a better deal on the truck than I had offered, but He was incredibly prompt and thorough in his email and phone responses. Not only did he secure me a better deal on the truck than I had offered, but he also provided a comprehensive walk-through of the vehicle, reminiscent of old-school dealership service, with Alex. Alex's mastery of the truck's technology and creature comforts was impressive, especially considering I purchased a Mazda from a Volvo dealership. Henry in finance was equally pleasant and accommodating, and Serenity at the front desk was simply wonderful. I cannot express enough praise for this dealership. Without a doubt, it was the most exceptional dealership experience I've ever had, surpassing expectations on every level. More

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Excellent no pressure service from Steven, Henry and Don. All around pleasurable purchasing experience. Thank you! All around pleasurable purchasing experience. Thank you! More

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Vitaly made the overall car buying process. . dare I say... pleasant!! He is a true professional as is the entire Smythe Volvo team. I highly recommend this dealership to anyone. . dare I say... pleasant!! He is a true professional as is the entire Smythe Volvo team. I highly recommend this dealership to anyone. More

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