Hiram Lopez
Hiram Lopez at Manly Honda

Hiram Lopez

Service Advisor

Manly Honda

2777 Corby Ave
Santa Rosa, CA 95407

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4.7
38 Reviews
4.7

38 Reviews

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38 Reviews of Hiram Lopez

July 03, 2025

Dealership Rating
Employee Rating

Hiram knocked it out of the park. He made sure my vehicle was taken care of and was super professional the whole way through. Even the Lyft rides were great. More

by kmulgrew28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2025

Manly Honda responded

Thank you for taking the time to share your feedback — we appreciate you and your business and look forward to serving you! Best, Your Manly Honda Team!

June 24, 2025

Dealership Rating
Employee Rating

I recently bought a used car from Manly Honda. A couple weeks later I noticed a noise. I brought it into the Manly service center to be checked. Two appointments later they told me no repairs were More

by Smar
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Ali Tanbakuchi, Erik Fritz

June 23, 2025

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Employee Rating

Everyone was efficient, nice and didn't push things on me that I couldn't afford. It took longer than I thought it would. More

by BACIS
Recommend Dealer
Yes

Other Employees Tagged: Hiram Lopez

Jun 26, 2025

Manly Honda responded

Thank you so much for sharing your feedback and for choosing Manly Honda. We value you and appreciate your business! Apologies that your service visit took longer than expected. Best, Your Manly Honda Team

June 12, 2025

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Employee Rating

Always feel heard, pampered and well cared for. It makes me feel safe to know they do a great job. More

by BPEARSONTRUCK
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 19, 2025

Manly Honda responded

Thank you for choosing Manly Honda! All of us at Manly Honda value your business and appreciate your feedback! Until next time, Your Manly Honda Team!

June 06, 2025

Dealership Rating
Employee Rating

I brought my car in for a service and that was great but the secondary issue was not addressed and I called back and texted and emailed with no return response or resolution. More

by ALOPEZ43
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

April 04, 2025

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Great customer service like always. And very helpful. Always answering any questions and updating me about the process. More

by Efrain Aguado
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 28, 2025

Manly Honda responded

Thank you for sharing your feedback and for being part of our community! We truly appreciate you and your continued support. Looking forward to the next time we connect. Warm wishes, Your Manly Honda Team!

February 16, 2025

Dealership Rating
Employee Rating

Amazing service, very timely and went above and beyond. I 100% recommend Manly Honda for all car buying needs and also for service. More

by Mrsmelb
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 28, 2025

Manly Honda responded

Thank you for sharing your feedback and for being part of our community. We sincerely appreciate your support and ongoing engagement. We look forward to our next correspondence. Sincerely, Your Manly Honda Team

February 04, 2025

Dealership Rating
Employee Rating

Hiram was awesome. Very knowledgable. Service was quick and they even washed my car before giving it back to me! More

by Anthony14745682
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Flint

Jun 28, 2025

Manly Honda responded

Thank you for sharing your feedback and being part of our community. We genuinely appreciate your support and continued engagement. We look forward to our subsequent communication. Sincerely, Your Manly Honda Team

January 30, 2025

Dealership Rating
Employee Rating

Quite busy no reception but good facilities and impressive video of services. To make appointment on their website was quite confusing. More

by sahapridi
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 01, 2025

Manly Honda responded

Hi saharpridi, Thank you for sharing your recent service visit experience and for bringing the confusing online scheduling process to our attention. I will share this with our upper management to correct its deficiencies. Though we fell short of giving you a 5-start experience, we value you taking time and sharing feedback! Until next time Your Manly Honda Team

January 27, 2025

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Employee Rating

Service Department needs some process improvements. Failed to have the required parts for recall work for appointment made over week in advance. I showed up and had to reschedule. Staff seemed to know More

by jhsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 28, 2025

Manly Honda responded

Dear jhsr, Thank you for choosing the Manly Honda Service Department. We sincerely apologize for the inconvenience caused during your recent visit. Unfortunately, we did not have the required recall part available and failed to inform you in advance. Additionally, we should have communicated that any items in or on the back seats need to be removed prior to the repair process. Lastly, we missed calibrating your tire pressure monitoring system, which falls short of the service excellence we aim to provide. My name is Jose Rocha, and I am the Customer Experience Manager. I would appreciate the opportunity to discuss how we can improve your experience and address your concerns. Our goal is always to deliver a five-star experience, and we deeply regret not meeting those expectations this time. Could you please provide your contact phone number on file or the six-digit work order number located on the top of your receipt? I look forward to resolving this matter to your satisfaction. Thank you for your time and understanding. Best regards, Jose Rocha Customer Experience Manager Manly Honda Service Department 707.535.1163 or email: jrocha@manlyauto.com

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