Horacio Palacios | Page 2

Very friendly and hard working employees here! Andre and Gen made sure the process was simple and worked hard to help me get exactly what I was looking for. Outstanding experience altogether and t Andre and Gen made sure the process was simple and worked hard to help me get exactly what I was looking for. Outstanding experience altogether and they exceed my expectations! Very honest and experienced crew here! I would definitely recommend to my friends and family! Thank you so much! More

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This outstanding, professional team of BMW experts has been a big reason why this is my 2nd BMW since 2018. It all starts at the top. There is no doubt that the team at Mile One Auto Group (BMW of Silver been a big reason why this is my 2nd BMW since 2018. It all starts at the top. There is no doubt that the team at Mile One Auto Group (BMW of Silver Spring) is focused on providing the very best value when it comes to customer service and the car buying experience. Joanna, Matthew Dolesh, Andre, Delfin in service and the entire team have treated me and my family like one of theirs. Every customer I have referred has come back to let me know how uniquely special each and every one of their experiences were. If you are auto shopping remember that Value isn't always attached to price, and that people make the difference. These pro's will be able to add value to your total car buying experience, so that when you drive off you feel that your "Ultimate Diving machine", is matched by "The Ultimate Car Buying Experience". Big Thank you to the entire family of Car enthusiast and specialists at BMW of Silver Sprig and Mile One Auto Group! #theultimatedrivingmachine #BMW #Mileoneautogroup #bmwofsilverspring Sincerely, Lauren and Paris. More

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I went to the dealership not sure what to do, my current BMW I brought in 2016 was hitting its highest mileage. I looked thru the inventory and sent my guy Ron😁 the stock number, when I arrived we signed s BMW I brought in 2016 was hitting its highest mileage. I looked thru the inventory and sent my guy Ron😁 the stock number, when I arrived we signed some documents before meeting my financial advisor Pedro 🥰 these two together were awesome. They knew just how to make me smile. It is an experience I will never forget. Product knowledge, inventory availability, checked all financial options best for me with a little something at the end… if you want a great new car experience go to Silver Spring BMW ask for Ron and Pedro! you will not be sorry!!!!! More

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We purchased a 2021 X3 xDrive30i with the Costco Auto Program. I have purchased over 20 vehicles since 1968. Five through the Costco program. The experience with BMW Silver Spring was the easiest and mo Program. I have purchased over 20 vehicles since 1968. Five through the Costco program. The experience with BMW Silver Spring was the easiest and most honest purchase my wife and I have ever experienced. We planned a factory order and the final offer was updated as we added an options. Our sales Person, Ms. Jackson treated us with respect that we had not previously experienced. She kept us updated on our factory order. The Finance Manager clearly explained our options. He was not offended by our reluctance to make a decision at time of purchase, He understood our desire to read and study the documents. The service manager was responsive to our request to find the new car videos that were locked out with the world wide software update that was installed soon after our purchased. One our physicians had a conversation with my wife about a vehicle for her son who was turning sixteen. My daughter had leased cars for her two sons. She found this successful since they learned how to drive before going to college without a car for there Freshman year. We will recommend BMW Silver Spring to our friends and acquaintances. Ms. McCarthy took the time to chat with us on our experience with BMW Silver Springs and gave us insight as how best interact with the Service and Parts departments More

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Everyone at bmw of silver spring is great!Especially Everyone at bmw of silver spring is great! Especially Rachel Rhea! Richard Kreh Victor Kao Kudos to all team members at BMW of Silver Spring, than Everyone at bmw of silver spring is great! Especially Rachel Rhea! Richard Kreh Victor Kao Kudos to all team members at BMW of Silver Spring, thank you! More

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Took possession of a great deal on a CPO 540i xDrive from Miguel in the midst of the covid pandemic last May when my original daily driver was repurchased by its manufacturer for lemon law issues. I live 3 s Miguel in the midst of the covid pandemic last May when my original daily driver was repurchased by its manufacturer for lemon law issues. I live 3 states away from Silver Spring, MD and Miguel could NOT have been more courteous, professional, and responsive via email to make the experience worth the trip up. In fact, while I cannot service my vehicle at Silver Spring, I will 100% look back to Miguel for any future BMW needs/desires before I even bother with my 3 local dealerships. He set the bar extremely high. More

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Horacio provided EXCELLENT customer service I contacted BMW of Silver Spring to order parts for my car. I was hesitant about going into the building due to COVID-19. Horacio was VERY patient. He I contacted BMW of Silver Spring to order parts for my car. I was hesitant about going into the building due to COVID-19. Horacio was VERY patient. He walked me through the process, reviewed the pictures of what I needed to order, and gave his BEST recommendation. He explained the online payment method as well and the text message payment method. Throughout the whole process, he followed up when we were disconnected to ensure clarity and completion of the task. After I completed my virtual payment method, he followed up via aphone call to confirm that the payment processed, and my parts will be delivered to my home. I APPRECIATE customer service like he demonstrated. He was nice, calming, and very clear. Encountering people like him at BMW Silver Spring is the reason why I will continue to meet my service needs at THIS particular location. THANK YOU Horacio!!!! More

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Best BMW Center that i have ever worked with. They are focused on quality service, and care for your car like it is their own. focused on quality service, and care for your car like it is their own. More

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THE BEST BMW dealership in the DMV area. Highly recommend client advisor Andy Alexis Sr. Great customer service each and every time for every thing! client advisor Andy Alexis Sr. Great customer service each and every time for every thing! More

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Excellent top notch dealership. Personal service with superior technical knowledge of BMW products. I am repeat customer and would not think of buying a cR anywhere else. superior technical knowledge of BMW products. I am repeat customer and would not think of buying a cR anywhere else. More

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