"The gentleman who handles the express service does an..."
The gentleman who handles the express service does an outstanding job. He is always friendly and timely. The dealership makes it comfortable for customers to wait for their car.
"My battery died, so I brought the car in without an..."
My battery died, so I brought the car in without an appointment to the Express Service to have it checked. After the battery charged and the tests were run, Ian came out and clearly explained the problem, along with some other suggestions. Not only did I get a new battery, as this one was shot, they did an oil change about 800 miles early so I wouldn’t have to come in again. They also rotated my tires for the best and safest wear. The car was finished in less than the time expected. As always, a free car wash was done. Before I paid the bill, Ian went over everything again. I love this Subaru dealership almost as much as I love my Subaru!
"Excellent customer service skills. Our car was in for..."
Excellent customer service skills. Our car was in for service within 10 minutes of our arrival. The waiting area was spacious and very clean. The service writer met with us after the car was evaluated and explained what was needed as well as an estimated cost. The vehicle was serviced and delivered in a good time.
"Returned to A&T for our first oil change on our 2021..."
- Steve S
Returned to A&T for our first oil change on our 2021 Outback. It was an easy and quick service trip especially since we didn’t have an appointment. Great service, especially the check on all the cars vitals; fluids, tire pressure, filters and a car wash too. Well done by A&T !
"Had flat tire. Was able to put air in tire and make it to..."
Had flat tire. Was able to put air in tire and make it to dealership. They were nice and took care of me promptly. I was told tire was beyond repair. I wonder about that. Was quoted $147.00 for new tire. It cost $202.47! Not first issue with this dealership. Not my first rodeo, I let it slide but I want to trust people I deal with. Sure they have all kinds of excuses. No wonder people dread going to car dealers.
"They’re always courteous and explain everything very well..."
They’re always courteous and explain everything very well during and after the work is completed. They respect the buyer. 36,000 mike check up.
"We have never had a bad service experience with A&T..."
We have never had a bad service experience with A&T Subaru. The counter people and the check out people are friendly and efficient. The service was done in a timely manner and my requests were honored precisely. We have been buying our vehicles here for 25 years and have had them serviced here for 25 years and will continue as long as we own Subarus.
"A clean well organized system they have,very friendly and..."
- Blue collar worker
A clean well organized system they have,very friendly and knowledgeable staff a five star dealership hands down. Won’t go to any other place
"Went in for a simple oil change with somehow turned into..."
Went in for a simple oil change with somehow turned into $135.00.. I get the fact of.cabin air and engine air concerns but you cannot charge a customer $25 dollars to install a new one when you already have the old out. It's embarrassing and an insult to smart customers intelligence.. In addition when I bring my car to Toyota or the new quick lube a tire rotation is included and a top off of all fluids. To charge an additional $18 for rotation will be the reason I am no now longer.coning back to subaru. Dealer services no longer offer an perks to resale of our Foester.. Ya get greedy you lose business now..
"Scheduled service was fast and efficient. Nice to have a..."
Scheduled service was fast and efficient. Nice to have a clean car again with the free car wash. No surprises. Excellent service for a fair price.