J. R. Cihura | Page 3

I was an out of state buyer and appreciate that Corwin gave me the opportunity to purchase a car from them. Unfortunately, communication was very poor from the start and from the time I purchased the car gave me the opportunity to purchase a car from them. Unfortunately, communication was very poor from the start and from the time I purchased the car there was seemingly no urgency to update me on the status or actually get it to me. Additionally, I waited a full day for the out the door price request and when I finally heard back, there was “someone else looking at it” and I had to immediately place a deposit down to secure it. From the time of funding, it took two weeks to get my car on a truck to be shipped to me. Ultimately, albeit lat, the car did arrive in the condition expected. JR who was in charge of shipping was the one person whickept me updated as to when the vehicle was picked up and when to expect it. There were a few other hiccups in the process with financing and sales miscommunications but nothing that derailed the deal. Though I didn’t have a great (or even good) experience, I have a feeling things would have been much smoother buying the vehicle in person so it would be harsh to leave less than 4 stars. If you do buy from out of state, lower expectations on your timeline. More

by ANDREWPERLINCPA Verified Customer Verified Customer

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I worked through this issue with an amazingly skilled team of professionals who managed to get me into a vehicle i have fallen in love with! I am very happy with the solution that they provided me with a team of professionals who managed to get me into a vehicle i have fallen in love with! I am very happy with the solution that they provided me with and have recommened several people to call JR and scott already. More

by BALTHIZAR Verified Customer Verified Customer

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Purchased used vehicle and AC was not working upon purchase. Dealership agreed to fix and I brought the vehicle in for repairs a few weeks after purchase. After about a month the AC had stopped workin purchase. Dealership agreed to fix and I brought the vehicle in for repairs a few weeks after purchase. After about a month the AC had stopped working again and I started trying to contact Corwin. It took a couple of months to finally hear back, and J.R told me that it has been too long and was questioning why I waited so long to contact them if it wasn't working a month after, although I had called about 20 times. He also blamed me and said that I didn't run the AC enough during the colder weather months even though I tried explaining that it had stopped working before winter after about a month of use. I just wanted to get something fixed that this dealership told me they would fix upon purchase, and it was never properly fixed. J.R told me that he wasn't willing to absorb the entire cost of this repair again, but wondering if they ever even replaced it to begin with. Overall, this place is not doing their best to help their customers, they just want your money. J.R. was also very condescending when I spoke with him, constantly calling me 'buddy' and just being overall extremely rude and unprofessional. I would avoid this place at all costs. More

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Listened to what we were looking for and wanted and found us what we needed us what we needed More

by AMBERKN831983 Verified Customer Verified Customer

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I cannot believe how disrespectful, deceiving and inappropriate "Jr Cihura" the sales manager was to me! I will never buy a car from Toyota ever again! I e-mailed the General Manager and I never hear inappropriate "Jr Cihura" the sales manager was to me! I will never buy a car from Toyota ever again! I e-mailed the General Manager and I never heard a response! I had gone home for Christmas and I had been looking for a Prius. I had just bough a brand new 2023 nx450h Lexus hybrid. I was putting to many miles due to my commute to work. I decided to buy a little commute car for work and was looking for a Prius. I live in Woodland hills California so finding a Toyota-Prius with low mileage is a hot commodity here in Los Angeles. Mind you I have almost spent 100,000 with Toyota in the last year! For me to be treated like trash and disrespect from an individual i just bought a car from was mind blowing! I drove up to Colorado springs from Denver and went and met with a sales guy named kelvin, I test drove this low mileage Prius; it drove nice and it looked as though from the inside and under the hood was well taken care of. It was a one-owner car and it had only been maintained with Toyota with nothing REPORTED on car fax. I though I was getting a good deal. I financed it with Toyota and got the warranties and was on my way. I went to have checked because my oil light went on my way to Denver. The car place also did auto body and they asked if i was aware of the SAVERE hail damage. I didn't even know what that was. I took it back to the dealership and told them what was told to me! "JR Cihura" told me! Yelling at me as if I was a child in trouble; "I am not taking that car back! you bough it! it was your fault you did not see the damage and that he did not have to disclose any dings or hail damage to the car!" I told him "that I was unaware of damage like this and if I could buy a new or different car I did not mind putting more money down I was just unhappy with the car"! Mind you this is less then 12 hours after I bough the car! "JR Cihura said "sure Ill take the prius you just bought as a trade in And Valued it less then half i bough it for plus did not want to credit me in any way for the $4000.00 I spent in warranties! I told him I could not believe i was being treated like this! I told JR that I called Toyota customer relations and Jr Said they have nothing over us and this is a business anything else if your not going to buy a car?! I said No sir! I will never do business with Toyota AGAIN! I told him i wanted to express my concerns with the GM and heard nothing! I have called and emailed never responded! Blown away! Never again! However the Finance manager Tamara was extremely nice and felt she did what she could genuinely do to help my situation. More

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Really pleased with the responsiveness as we navigated getting a new to us vehicle and ensuring the dependability of what we were receiving getting a new to us vehicle and ensuring the dependability of what we were receiving More

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Was a great experience. Only issue we had is a personality conflict with the initial used car manager which was resolved by Nick by bringing In Ty to assist us on our second Only issue we had is a personality conflict with the initial used car manager which was resolved by Nick by bringing In Ty to assist us on our second visit. More

by RONDOKEITHA Verified Customer Verified Customer

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Giavonni was very attentive listening to are wants and worked hard to meet them, and even exceeded them. If I have a need for a vehicle, or have a friend in the market, I will be sending them straight to worked hard to meet them, and even exceeded them. If I have a need for a vehicle, or have a friend in the market, I will be sending them straight to Giavonni at Corwin Toyota for a great experience. Everyone at Corwin was excellent at there job and I will definitely be back More

by HOUNDDOGHOMES Verified Customer Verified Customer

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Great as always! Bought several vehicles here ands they have always treated me well. Thanks!! Bought several vehicles here ands they have always treated me well. Thanks!! More

by Shannon Verified Customer Verified Customer

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Everyone there went above and beyond to help me out. Ezequiel was amazing to work with. He was super chill and made the experience relaxing. Ezequiel was amazing to work with. He was super chill and made the experience relaxing. More

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