JIM LAAS

Extremely Disappointing Experience – Rude and Unprofessional Staff I had an incredibly disappointing experience at Rizza Cadillac in Tinley Park, specifically with their parts department. From Unprofessional Staff I had an incredibly disappointing experience at Rizza Cadillac in Tinley Park, specifically with their parts department. From the moment I walked in, I was met with complete disrespect by an employee named Dave. His very first words to me were, “Are you here to waste my time or are you actually going to buy something?” — a completely inappropriate and unprofessional way to greet any customer, let alone someone who came in intending to do business. I was shocked at how aggressive and rude his tone was throughout the interaction. I asked if there was a manager I could speak to, and Dave flatly told me there wasn’t anyone available. That turned out to be false — I did eventually find a manager on site. Unfortunately, the manager showed no interest in resolving the situation or even acknowledging the seriousness of how I was treated. He simply shrugged it off and told me there was nothing he could do. It’s incredibly frustrating to walk into a reputable dealership expecting professionalism, only to be treated with blatant disrespect and indifference. Rizza Cadillac seriously needs to address the behavior of their staff, particularly in the parts department. No customer should ever be made to feel disrespected or dismissed the way I was. I strongly urge anyone considering doing business here — especially with the parts department — to proceed with caution. Customer service clearly isn’t a priority at this dealership. More

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Paid $1400 for an antifreeze leak. Just to pay another $500 for the same leak.I was told an engine water outlet was the problem. We'll it wasn't in fact, it made the leak worse. Return Just to pay another $500 for the same leak.I was told an engine water outlet was the problem. We'll it wasn't in fact, it made the leak worse. Return less than 24hrs later told its the other outlet broke when I left, charged another $500 to replace the "other outlet. Just to get a receipt for a thermostat. The leak stop. I was scammed and lied to. More

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Thank you for you honest service, although a little steep, but nonetheless always a good experience to have Rizza service our cars. steep, but nonetheless always a good experience to have Rizza service our cars. More

by lousuffi Verified Customer Verified Customer

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Service that was provided was not what I was used to. I was given the run around and treated very badly. I will never come back to Rizza for any type of service. I was given the run around and treated very badly. I will never come back to Rizza for any type of service. More

by carolyn.thomas921 Verified Customer Verified Customer

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Thank you, Jim, for your tremendous support. You went above and beyond to ensure my car was repaired properly. Jim is trustworthy, honest, and always strives to accommodate your schedule. His to You went above and beyond to ensure my car was repaired properly. Jim is trustworthy, honest, and always strives to accommodate your schedule. His top priority is to ensure your safety on the road. I truly appreciate everything you did for me, Jim. Thank you! More

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Service is Great done right the first day friendly staff and easy to make a appointment and easy to make a appointment More

by JKOPSKY1 Verified Customer Verified Customer

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Service 5 stars , Jim was on top every things great job , I recommend Rizza service . Ask for Jim . I recommend Rizza service . Ask for Jim . More

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Everytime I visit I receive excellent customer service. Fast service as well. Never any issues. Fast service as well. Never any issues. More

by KRISTY.BLAKEMORE Verified Customer Verified Customer

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I had an appointment. Arrived on time for service and was waiting for the car. Oil change, tire rotatation, change air filters and I had the ozone service added. For som Arrived on time for service and was waiting for the car. Oil change, tire rotatation, change air filters and I had the ozone service added. For some reason I ended up having to wait 2.5 hours for service to be completed. They also forgot to reset the cabin air filter life setting. More

by sladewig Verified Customer Verified Customer

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The service rep was very courteous and efficient. .the waiting area was very comfortable and clean. .the waiting area was very comfortable and clean. More

by bchinn8637 Verified Customer Verified Customer

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