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JT Trimble

Overview Reviews (84)

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JT Trimble

JT Trimble | Page 5

Fleet Manager

Mark Christopher Auto Center

2131 E Convention Center Way
Ontario, CA 91764

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4.8

84 Reviews

Overview Reviews (84)

4.8

84 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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84 Reviews of JT Trimble

December 02, 2024

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Employee Rating

We drove out to pick up our vehicle, and it was not ready. JT was nice and professional, but I was annoyed to have wasted a trip out there when we could have signed the paperwork when they dropped off ready. JT was nice and professional, but I was annoyed to have wasted a trip out there when we could have signed the paperwork when they dropped off the vehicle. Also, while I was there, the bathroom that I used was out of hand soap. JT said it had been out for weeks, but there was no signage indicating the soap was out and to use the other bathroom. As a result, I had to wait 10 minutes for someone to leave the other bathroom just to wash my hands. We then had to wait 10 days for JT to send us the final paperwork because it was not provided when the vehicle was dropped off. More

by alexandra.nunez

Verified Customer

Recommend Dealer

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Dec 04, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us, Alexandra. I understand your frustrations regarding the delays in getting your vehicle ready and the inconvenience with the bathroom facilities. Your feedback is important, and I will look into these matters to ensure a better experience for our customers in the future. If you'd like to discuss your concerns further, please feel free to reach out to me or the team at Mark Christopher Auto Center. We appreciate your patience and thank you for your understanding. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

November 16, 2024

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Employee Rating

Great bery responsive knowledge able and complete through the entire process financing was simple and fast the entire process financing was simple and fast More

by scotthendrix

Verified Customer

Sales Price Transparency

Trade-in Experience

Recommend Dealer

Yes

Other Employees Tagged: Joe Gonzalez, Armando Nuno, Alex Sarabia, Nick Polytarhos, Albert Rodriguez, Joel Rodriguez, Jerry Pena, JC Cavazos

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Nov 19, 2024 -

Mark Christopher Auto Center responded

Thank you so much for your fantastic review! We're thrilled to hear that you found our team at Mark Christopher Auto Center to be responsive and knowledgeable throughout the financing process. We strive to make everything as simple and fast as possible for our customers. We look forward to assisting you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

November 12, 2024

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Employee Rating

Juan was professional and went above his duty to ensure an excellent, helpful, friendly experience there. All staff were attentive and informative. Very satisfied with my purchase of my truck that will be an excellent, helpful, friendly experience there. All staff were attentive and informative. Very satisfied with my purchase of my truck that will be with me for years to come. I feel they were very fair in the deal that they were able to offer me and worked with me where I had concerns. More

by RENEVH

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joe Gonzalez, Joel Rodriguez, JC Cavazos

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Nov 14, 2024 -

Mark Christopher Auto Center responded

Thank you for your thoughtful review! We’re thrilled to hear that you had a professional and friendly experience at Mark Christopher Auto Center. It’s great to know you’re satisfied with your truck purchase and feel well taken care of by our attentive staff. We appreciate your feedback and look forward to serving you for many years to come! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

November 02, 2024

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Employee Rating

Really great team of people to work, thankful for helping me out on my new car me out on my new car More

by rodriguezjustin1

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joe Gonzalez, Sam Fakhouri, Jason Ho, Jeff Rizzi, Nick Polytarhos, Albert Rodriguez, Joel Rodriguez, Jerry Pena, JC Cavazos , Anthony Farfan

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Nov 05, 2024 -

Mark Christopher Auto Center responded

Thank you so much for your kind words! We at Mark Christopher Auto Center are thrilled to hear that you had a great experience with our team and that we could assist you with your new car. We appreciate your support and look forward to helping you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 31, 2024

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Employee Rating

They had what I wanted and I bought it! It was relatively pain free. Yeah!!! It was relatively pain free. Yeah!!! More

by Yeti

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joe Gonzalez, Sam Fakhouri, Nick Polytarhos, Albert Rodriguez, Joel Rodriguez, Jerry Pena, JC Cavazos

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Nov 01, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience! We’re thrilled to hear that you found what you wanted at Mark Christopher Auto Center and that the process was relatively pain-free. Your enthusiasm is greatly appreciated! We look forward to welcoming you back for any future needs. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 26, 2024

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Employee Rating

All Was Good from the start to the drive off with mu new RS Equinox RS Equinox More

by agphillips

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joe Gonzalez, Joel Rodriguez, JC Cavazos

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Oct 29, 2024 -

Mark Christopher Auto Center responded

Thank you for your fantastic review! We're thrilled to hear that everything went smoothly from the start to the moment you drove off with your new RS Equinox. At Mark Christopher Auto Center, we strive to provide a great experience for our customers, and your feedback means a lot to us. We look forward to serving you again in the future! Enjoy your new vehicle! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 23, 2024

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I had an appointment but the wait was about five hours. ...That's a lot of time waiting and waiting and waiting.... ...That's a lot of time waiting and waiting and waiting.... More

by BETTYGIGI33

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 25, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand that a five-hour wait is not ideal, and I appreciate your feedback. At Mark Christopher Auto Center, I aim to provide timely service, and I value your patience. If you have further concerns or would like to discuss this matter, please feel free to reach out to me directly. I hope to serve you better in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 17, 2024

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Very clean knowledgeable staff Very friendly great service fair pricing every time we have leased or purchasec service fair pricing every time we have leased or purchasec More

by VINCEELEFANTE

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Greg Hess, Joe Gonzalez, Sam Fakhouri, Joel Rodriguez, JC Cavazos

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Oct 18, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I'm thrilled to hear that you found our staff knowledgeable and friendly at Mark Christopher Auto Center. It's always our goal to provide great service and fair pricing. I appreciate your continued trust in us for your leasing and purchasing needs, and I look forward to assisting you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 02, 2024

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Perfect dealership and great customer service def a go to place Love it ask for Jesse place Love it ask for Jesse More

by veron.turbo

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joe Gonzalez, Nick Polytarhos, Albert Rodriguez, Joel Rodriguez, Jerry Pena, JC Cavazos

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Oct 04, 2024 -

Mark Christopher Auto Center responded

Thank you so much for your wonderful review! We truly appreciate your kind words about the customer service at Mark Christopher Auto Center. We're thrilled to hear that you had a great experience with Jesse. We look forward to assisting you again in the future—don’t hesitate to visit us anytime! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

September 29, 2024

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Nick made the experience satisfactory and successful for me during my car buying experience, thank you me during my car buying experience, thank you More

by morrisbrittney19

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joe Gonzalez, Nick Polytarhos, Albert Rodriguez, Joel Rodriguez, Jerry Pena, JC Cavazos

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Oct 01, 2024 -

Mark Christopher Auto Center responded

Thank you, Brittney, for your kind words! We're thrilled to hear that your car-buying experience at Mark Christopher Auto Center was satisfactory and successful. We appreciate your feedback and hope to assist you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com