Recently purchased a used vehicle at Tom Gill and (after visiting multiple local dealers) made my decision solely upon the quality of staff. I dealt with multiple folks and they were all GREAT! In particular, the professionalism, patience and knowledge from Chris Hensley, Jacob Adams, Mindy Louden and Jessika Stockett was superior! Thanks for the experience and assistance in this process!
"Very untrustworthy company"
When we bought the previously owned vehicle from this dealership in Feb, they treated us poorly, ignored me, choosing to speak only to my husband, and made us wait 3 hours after we said we would be willing to purchase the vehicle. After purchase, which we made without taking their loan, they left me sitting for hours and claimed they were cleaning the vehicle out. They returned the car to me with the gas light on, and having not cleaned or vacuumed anything out of the car. It was almost like they brought us a different car than they showed us, since there was more cigarette ash all over the floor and mud on the floor boards than there was when we test drove the car. The car was given to us after sunset, again, we were there since noon testing the car and discussing options, but they held us up for hours... from four in the afternoon until seven PM. We weren't completing the purchase, we weren't meeting for financing. There was nothing happening for those hours. They just left us alone to sit. And honestly, we should have just left then. But we needed a car. Even with us paying out of pocket for the xxx, they still checked our credit! I brought the vehicle back the next day because in the daylight, I could see the mess that the car was and all the crap left in it after they "cleaned it". The service manager was observed checking the car after it was in the garage for a moment, and then returning it to the garage and pointing out where the employees CLEARLY DID NOT VACUUM A SECOND TIME. It was ridiculous. Then she had me come out, and I pointed out the other spots, which I showed her originally , that still remained unclean. There was one spot which was obviously some sticky substance on the seat...she took windex to it saying "windex cleans everything." Spoiler alert, it does not. and it did not. Then she sent me out saying, "This is what you should expect when you buy used." No. This is not what I should get when I wait 3 hours for you to clean the car twice in two days when you OFFER to clean the car.
The dealership refused to put anything in my name...including the registration. They HAD to put it all in my husband's name, despite the many times we both told them the car was to be mine and in my name. They also refused to take my contact information, and despite the MANY times I have supplied them with it and told them to stop calling my husband for it, even now, today, 8 months later, they are STILL CALLING MY HUSBAND for updates about the service on the car.
In all, the performance of this dealership has be significantly SUBPAR, and I find it very difficult to remotely trust them to do anything properly, not destroy parts of the vehicle they sold me when I drop it off for oil changes, or to REMOTELY BE INTELLIGENT ENOUGH TO CALL THE RIGHT NUMBER TO NOTIFY THE PROPER OWNER THAT THE CAR IS READY FOR PICK UP. They have not won my trust and they continue to perform in such a way that I continue to lose more and more trust for them. I will never purchase from this dealership again and I highly recommend that no other person in their right mind fall for the insincere BS of this place. Everyone should always take their business elsewhere at all costs.
"I had a great experience at Tom gill Chevrolet. "
Everyone I had dealings with was super helpful and courteous. Thank you so much. I’d buy from Jacob again. Jacob had help from coworkers and they were ready and willing to assist.
"Purchase of new 2018 Chevrolet Trax"
Our salesman, Jacob Adams, was delightful to work with. He was well educated regarding the vehicle, financing and customer service. He thoroughly explained the features of the Trax and made my father very comfortable with his new purchase. We would highly recommend Jacob. If you are looking for a car, please do yourself a favor and go visit him at Tom Gill Chevrolet in Florence, KY.