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Jacob McNeely
Jacob McNeely at Universal Hyundai
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Jacob McNeely | Page 4

Hyundai Desk Manager

Universal Hyundai

12801 South Orange Blossom Trail,
Orlando, FL 32837

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4.3
147 Reviews
4.3

147 Reviews

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147 Reviews of Jacob McNeely

November 22, 2023

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Employee Rating

The dealership is, to a person, very friendly. They are respectful and take time explaining everything, from the features on the cars to the different warranty options. We did not feel pressured More

by MIKEM9918B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alexis Ramos, Ramces Rivera, Jason Sanchez

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Nov 23, 2023

Universal Hyundai responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 22, 2023

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Employee Rating

Never shown documents of sale or interest rate and loan amount. Also took another payment from previous car loan after purchase of new car. More

by JAYMANCUTE
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
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Nov 24, 2023

Universal Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gina Nava Reputation Manager gnava1@universalhyundai.com

November 18, 2023

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Employee Rating

Overall good atmosphere and friendly. Buying experience was excellent but not delivery. After buying the car, it took hours for the delivery. More

by Mo.abbas
Recommend Dealer
Yes

Other Employees Tagged: Jacob McNeely

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Nov 19, 2023

Universal Hyundai responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 16, 2023

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Employee Rating

Carlos went beyond my expectations. Great member of your team . Carlos made me feel like family . Jacob also assisted in getting my new vehicle . More

by JOEK2203
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos DeJesus , William King in finance should be due for a promotion . I had questions and William answered them without any hesitation . Great guy .

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Nov 16, 2023

Universal Hyundai responded

Thanks for your feedback on your recent visit to Universal Hyundai. It's great to hear that Carlos was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 13, 2023

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That sounds like a great review for Mr. Diego Rodriguez! It translates to: "Excellent advice, very professional and responsible Mr. Diego Rodriguez. Recommended 100%." More

by INFLUXCOLLECTIBLES
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 14, 2023

Universal Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Universal Hyundai are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 12, 2023

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Employee Rating

wonderful Great people, very reliable, grateful for the treatment and may they continue like this so that they continue to gain customers More

by albertocarlostorresfragoso20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hector Riquel

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Nov 12, 2023

Universal Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

Nov 12, 2023

Universal Hyundai responded

Alberto, it's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 10, 2023

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Employee Rating

Excelente atencion , muy cordial con los clientes y amabilidad es súper excelente ,te ayudan en todo lo que necesitas. Gracias More

by ZAEKLNFO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cesar Alegre, Carlos DeJesus, Mustapha Bernannou, Brian Cortes, Jennifer Cacciola, John Booth , Luis Arevalo, Jacob Mckinney, Aristy

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Nov 11, 2023

Universal Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 07, 2023

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Employee Rating

Great experience! Very easy process buying the car sales men were very professional and helpful with any question's I asked. More

by EJMATT90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Redford, Errol Gillette

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Nov 07, 2023

Universal Hyundai responded

Thank you so much for choosing Universal Hyundai! Congrats on your new purchase, and let us know if we can be of any more assistance! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 05, 2023

Dealership Rating
Employee Rating

I have had 3 Hyundai's with you, that is indicative of your superior sales and service outstanding qualities. More

by NELEH216
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda, Cesar Alegre, Ericmelec Rivera, Mustapha Bernannou, John Booth , Luis Arevalo

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Nov 05, 2023

Universal Hyundai responded

Here at Universal Hyundai, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 03, 2023

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Employee Rating

We experienced a small hiccup along the way with our new vehicle. The folks at Hyundai made it right and were very supportive and helpful. I couldn’t recommend their sales team more. More

by ERINBOOTS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda, Hector Riquel, Alexis Ramos, Christopher Johnson , Mario

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Nov 04, 2023

Universal Hyundai responded

Erin, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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